Must Have Technical/Functional Skills
- Application Support
- Data & Telemetry
- Monitoring & Alerting
- Incident Management
- Reliability & Operations
Roles & Responsibilities
Application Support
- Provide Level 2 production support for backend services and APIs that ingest IoT telemetry
- Support cloud based applications hosted on Azure and GCP
- Understand and operate within event driven architectures and message pipelines
- Perform end to end issue tracing across the stack: device → edge → cloud → application
- Troubleshoot application, batch, and data flow issues using established runbooks and SOPs
- Perform basic application debugging and validation (Java, Python, C#, or Shell)
Data & Telemetry
- Support ingestion and processing of time series and telemetry data
- Validate data accuracy, latency, completeness, and ingestion health
- Investigate data discrepancies using basic SQL and log queries
- Support databases such as Cosmos DB, MySQL, MongoDB, BigQuery, and Cassandra
- Analyze telemetry flows and downstream impacts during incidents
Monitoring & Alerting
- Monitor system health using tools such as Application Insights, Splunk, Datadog, Grafana, or equivalent
- Interpret alerts, logs, and metrics to identify and isolate issues
- Proactively identify failure patterns and recurring issues
- Support alert tuning and validation to reduce noise and improve signal quality
Incident Management
- Handle Sev 1 and Sev 2 production incidents under defined SLAs
- Perform incident triage, investigation, mitigation, and escalation to L3 where required
- Participate in incident bridges and provide timely, accurate updates
- Contribute to root cause analysis (RCA), corrective actions, and post incident reviews
- Manage incidents, changes, and problem records using ServiceNow or equivalent ITSM tools
Reliability & Operations
- Operate with a KTLO mindset—focused on uptime, stability, and operational excellence
- Understand and work against SLAs, SLOs, MTTR, and operational KPIs
- Support 24x7 production environments, including on call rotations
- Execute deployments and validations using CI/CD pipelines (GitHub, Jenkins, ArgoCD)
- Support containerized workloads using Docker and Kubernetes
- Escalate systemic or recurring issues with clear diagnostics and supporting data
TCS Employee Benefits Summary:
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
- Family Support: Maternal & Parental Leaves.
- Insurance Options: Aut& Home Insurance, Identity Theft Protection.
- Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
- Time Off: Vacation, Time Off, Sick Leave & Holidays.
- Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
#LI-KR3
Salary Range-$8 0,000-$100,000 a year
More Information
Application Details
- Organization DetailsTCS / Tata Consultancy Services
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