Must Have Technical/Functional Skills:
- Digital communication and conversation experience: Two way digital communication, Real time communication, Asynchronous conversation,
- Virtual agent interaction, contextual assistance and seamless human hand off
- P&C and Billing Experience: Good implementation knowledge in P&C lines of business like personal auto, workmen compensation with strong hands on billing products/modules
- Customer and member experience: Customer journey design, UX, Digital Experience, Co browsing, Member channel experience, Self service and tell me once experiences
- Context and interaction management: Real time context transfer, Unified interaction history, Saving/retrieving previous interactions, continuity across channels, and contextual information transfer
- Identity, Access and Security: IAM, Authorization, Delegated access, Operator models, Security, Privacy and compliance
- API, Integration and workflow engineering: API and Integration skills, Member/account integrations, Workflow orchestration, System to system communication and self service enablement
- Web, Mobile and cloud technology: Web and mobile product knowledge, cloud architecture awareness, AWS knowledge and digital channel technologies
- Insurance digital sales and servicing: Digital quoting, quote management, quote to bind process, account/member servicing, Virtual agent to professional hand off and end to end digital transaction journeys
Roles & Responsibilities
- Proven ability to handle the role of development product owner engaging multiple stakeholders from business, sponsor, team, program and solution streams
- Exposed to tools like JIRA and Kanban etc.,
- Versatile in managing product backlogs and prioritization of user stories etc.,
- Managing the life cycle of product backlogs and activities during pre inception, during and post inception phases of program increment planning
- Hands in demonstration of the completed user stories with different stakeholders like business, other cross team etc., and managing the acceptance criteria and sign off etc.
Salary - $75,000 to $120,000
More Information
Application Details
- Organization DetailsTCS / Tata Consultancy Services
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