Must Have Technical/Functional Skills
•Strong analytical skills and problem-solving ability to troubleshoot various issues on Laptop/Desktop/Mobile Devices
•Printer and Network Troubleshooting
•Experience supporting Win 7, Win 10 and Office 365 applications
•Knowledge of imaging PCs using SCCM environment
•Good Communication skills
•Multi-tasking capabilities
Roles & Responsibilities
•Driving PC LCM project end to end by coordinating with site contacts.
•Performing apps installation and data migration
•Coordinate with asset team to ensure asset updates are done as soon as new assets received or shipped to lessor
•Packing/Unpacking of PC’s received from vendor or from different site
•Returning end of lease PC’s back to the lessor
•Creating/updating knowledge base articles for any new issues
•Assisting users on various PC related issues via Phone/Email or chat over remote session or by visiting user desk
•Supporting new user onboarding by deploying new PC and then collecting old PC’s during offboarding
•Escalate incidents with accurate documentation to suitable technician, when required.
•Coordinating with vendor for any hardware/software issues
Salary Range: $50,000 - $70,000 per year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
More Information
Application Details
- Organization DetailsTCS / Tata Consultancy Services
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