Must Have Technical/Functional Skills
- Tier 1 & Tier 2 End User Computing (EUC) support for desktops, laptops, mobile devices, RF scanners, and printers.
- Strong experience with ServiceNow Incident, Service Request, and Escalation Management.
- Active Directory/Azure AD user administration, onboarding/offboarding, and access management.
- Basic network troubleshooting (LAN, Wi-Fi, VPN, DNS, DHCP) and hardware break-fix support.
- ITIL-based support operations with expertise in asset management, vendor coordination, and warehouse application support.
Roles & Responsibilities
- Tier 1 & Tier 2 onsite IT support for warehouse users.
- Incident and service request management through ServiceNow.
- Support for PCs, laptops, RF scanners, printers, mobile devices, tablets, and video conferencing equipment.
- User account administration (access requests, password resets, account unlocks).
- Basic network and Wi-Fi troubleshooting.
- Support for approved business and warehouse applications.
- Hardware installation, configuration, and replacement coordination.
- IT asset and inventory management.
- User onboarding/offboarding support.
- End-user training and guidance.
- Onsite support at nearby locations within the agreed service radius.
- Escalation and coordination with L3, infrastructure, application, and vendor teams.
Salary Range-$ 55,000-$ 75,000 a year
#LI-KR3
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.a
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
More Information
Application Details
- Organization DetailsTCS / Tata Consultancy Services
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