RPA IT Support and Power Platform Operations | ErnstYoung Job

Job Description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Job Description – RPA IT Support & Power Platform Operations

Role Summary

Responsible for providing end-to-end IT and platform support for RPA and Microsoft Power Platform across production and non-production environments. Ensures infrastructure readiness, secure access, smooth solution deployments, and operational stability. Acts as a key coordination point across Infrastructure, IAM, Security, HR, Vendor teams, and Microsoft Support.

Key Responsibilities

• Support and troubleshoot Microsoft Power Platform components including Power Automate (Cloud Flows & PAD), Dataverse, and Microsoft Azure services.
• Handle solution deployment and import issues, including investigation and resolution of environment-level conflicts.
• Perform proactive platform health checks with Microsoft during frequent or large production deployments.
• Investigate flow failures and connector errors (for example, permission-related or Forbidden errors) and coordinate resolution.
• Coordinate DLP exception reviews and approvals to enable automation requirements.
• Manage RPA VM build, configuration, DNS mapping, and end-to-end readiness for automation workloads.
• Track and follow up on GVM vulnerability scans and ensure security compliance before production usage.
• Manage BOT account lifecycle including account creation, access management, and email enablement.
• Support HR record creation and HR–BOT account mapping, including approval coordination.
• Provide production incident support, including status updates, coordination calls, and investigation tracking.
• Act as a single point of coordination between delivery teams, infrastructure, security, vendors, and Microsoft support.
• Install and configure applications based on approved requests and defined requirements.

Key Skills / Areas

• Microsoft Power Platform (Power Automate, Power Automate Desktop, Dataverse)
• Microsoft Azure Services (Identity & Access, Networking, Security)
• RPA Infrastructure and Virtual Machine Operations
• BOT Account and Identity Management
• Security and Compliance (DLP, GVM)
• Production Incident Coordination

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