Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Program Management Manager within PNC's Technology organization, you will be based in Pittsburgh, PA or Dallas, TX.

PNC is seeking a strategic and results-oriented Program Management Manager to lead the delivery of complex, cross-functional initiatives within the Commercial & Institutional Banking (C&IB) Payments organization. This leader will drive large-scale programs that enhance payment capabilities, modernize platforms, improve client experiences, and support business growth across commercial banking and treasury management services.

The ideal candidate will bring deep expertise in the payments ecosystem, strong program leadership capabilities, and the ability to influence senior stakeholders while navigating a highly regulated financial services environment.

Key Responsibilities:

• Lead the planning, execution, and delivery of strategic programs supporting the C&IB Payments organization.
• Partner with business, technology, operations, risk, compliance, and vendor teams to deliver initiatives that advance payment capabilities and operational efficiencies.
• Manage complex programs across the payments ecosystem, including:
○ Wire Transfers
○ ACH
○ Real-Time Payments (RTP)
○ FedNow
○ Embedded Finance solutions
○ Commercial Banking and Treasury Management platforms
• Drive payment modernization initiatives, including platform transformation, process optimization, digital enablement, and vendor integrations.
• Develop and maintain program roadmaps, governance frameworks, executive communications, risk management plans, and performance metrics.
• Collaborate with product and operational teams to enhance merchant services, client onboarding experiences, fraud mitigation strategies, and payment operations workflows.
• Identify and manage program dependencies, risks, issues, and change impacts while ensuring alignment with organizational priorities.
• Provide leadership and direction to project managers and program team members, fostering collaboration, accountability, and continuous improvement.
• Present program updates, strategic recommendations, and decision points to executive leadership and key stakeholders.
• Ensure initiatives comply with applicable regulatory requirements, operational controls, and risk management standards.

Key Qualifications & Experience:

• Program or project management experience within financial services, payments, treasury management, or commercial banking environments.
• Demonstrated experience leading large-scale programs within the C&IB or payments ecosystem.
• Strong knowledge of payment products and services, including Wire, ACH, Real-Time Payments, and commercial banking platforms.
• Experience leading cross-functional initiatives involving technology, operations, product, and business stakeholders.
• Proven ability to manage multiple complex programs simultaneously while driving measurable business outcomes.
• Excellent communication, executive presentation, stakeholder management, and influencing skills.
• Deep understanding of merchant services, client onboarding processes, fraud prevention strategies, and payment operations.
• Experience supporting payment modernization, digital transformation, or platform migration initiatives.
• Familiarity with third-party payment vendors and fintech partnerships.
• Working knowledge of industry standards and regulatory frameworks. (SWIFT,ISO 20022, FedNow; Payment risk and control frameworks)
• Experience within Commercial & Institutional Banking, Treasury Management, or Payments organizations preferred.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

 

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Manages and leads program managers to ensure success in the execution of organizational programs in support of corporate strategy. No requirement for program size.
• Manages and assesses the general and detailed planning stages of organizational programs; participates in the development of strategies to ensure projects achieve overall program goals.
• Oversight and reporting for the overall program budget while working to ensure success of the program.
• Monitors and evaluates the implementation and effectiveness of the programs and recommends enhancements based on results.
• Coaches and develops program managers. Retains and grows relationships with service partner leadership to ensure seamless delivery and a consistent experience across multiple distribution channels.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Accountability, Client Counseling, Decision Making, Payments for Ecosystem Services, Program Management, Results-Oriented, Roadmap Planning, Stakeholder Engagement, Strategic Planning

Competencies

Accuracy and Attention to Detail, Analytical Thinking, Managing Multiple Priorities, Organizational Change Management, Organizational Leadership, Problem Solving, Program Management (M0260), Project Management

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

 

No Required or Preferred Language Assessments

 

  

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.