Must Have Technical/Functional Skills
1.Strong Customer facing skills
2.Enable farming of account and develop growth opportunities
Roles & Responsibilities
1. Client Relationship & Account Ownership
•Act as primary interface between client leadership and TCS
•Build strong relationships with Directors, Business Heads, and Account Stakeholders
•Own overall account satisfaction (CSAT/CSI) and engagement health
•Represent TCS as the face of delivery at onsite
________________________________________
2. End-to-End Service Ownership (Across Towers/Portfolios)
•Drive integrated delivery across various portfolios
•Ensure SLA/KPI adherence, quality, and timeliness of deliverables
•Oversee:
oIncident / Problem / Change governance
oProduction stability and business continuity
________________________________________
3. Demand Management & Business Alignment
•Understand client business priorities (Utilities domain – grid, billing, trading, compliance)
•Convert business needs into:
oEnhancements
oProjects
oTransformation initiatives
•Work with delivery teams to shape solutions and execution strategy
________________________________________
4. Governance & Executive Reporting
•Lead all governance forums:
oWeekly operational reviews
oMonthly PMR / QBR
oLeadership connects
•Present:
oSLA/KPI performance
oRisks & mitigation plans
oImprovement roadmap
•Track and ensure closure of actions from governance meetings
________________________________________
5. Financial & Commercial Accountability
•Own account-level metrics:
oRevenue realization
oResource utilization
oGross margin
•Identify growth opportunities (new SoW, additional applications scope)
•Support contract renewals, pricing, and commercial discussions
________________________________________
6. Risk & Escalation Management
•Identify delivery risks proactivel y:
oResource gaps (e.g., onsite bandwidth issues)
oSLA/KPI risks
•Manage:
oClient escalations
oCritical incidents with high business impact
•Drive RCA-based corrective and preventive actions
________________________________________
7. Onsite–Offshore Coordination
•Ensure seamless coordination between:
oOnsite team (client-facing)
oOffshore delivery teams
•Maintain structured cadence:
oDaily ops calls
oWeekly service reviews
oLeadership connects
•Enable alignment on priorities, risks, and deliverables
________________________________________
8. Client Feedback & Continuous Improvement
•Capture structured client feedback and expectations
•Drive:
oAutomation initiatives (RiO, productivity)
oService improvements
oInnovation adoption
•Translate feedback into actionable improvement plans
________________________________________
9. Compliance & Utilities Domain Governance
•Ensure adherence to:
oSecurity standards (e.g., NERC/CIP for utilities)
oAudit and compliance requirements
•Align delivery with:
oRegulatory standards
oCustomer-specific policies
Salary Range: $140,000 -$150,000 year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
#LI-SP1
More Information
Application Details
- Organization DetailsTCS / Tata Consultancy Services
Recommended Comments
There are no comments to display.
Join the conversation
You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.