Service Center Coordinator - Tokyo, Japan | Motorola Solutions Job

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Motorola Service Center - JA290 FED OKINAWA CO TO DO063

Job Description

The Service Center Coordinator is essential to maintaining our service continuity in Tokyo. This role manages the end-to-end dispatch and scheduling of service operations, ensuring high-quality client support. Primary responsibilities include:
Processing and prioritizing service requests.
Coordinating technician schedules and staff deployments.
Maintaining rigorous documentation and service records.
Resolving immediate client issues to maintain departmental SLAs.
 

Basic Requirements

Must demonstrate strong organizational and communication skills. Proficiency in both Microsoft Office (Excel, Word, PowerPoint) and Google Workspace (Sheets, Docs, Slides) is required to ensure a seamless hand-off of existing workflows.

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.