Role: Business Relationship Manager - BFSI
Location: Charlotte, NC
Key Responsibilities:
1. Client Relationship Management
•Build and maintain executive-level relationships with client stakeholders (CXO, Business Heads, Operations Leaders, Technology Leaders).
•Act as the trusted advisor for business transformation, operational excellence, and technology modernization initiatives.
•Drive customer satisfaction, account governance, and strategic engagement.
•Conduct periodic business reviews and executive steering meetings.
2. Account Growth & Sales
•Own account growth targets and revenue expansion.
•Identify opportunities across:
oDigital Transformation, Data & AI, Cloud & Infrastructure
oApplication Services, Business Process Services (BPS)
oIndustry-specific solutions
•Lead and coordinate RFPs, proposals, solution shaping, and contract negotiations.
•Drive cross-sell and up-sell opportunities.
3. Business Development
•Develop multi-year account growth plans.
•Build pipeline and pursue new logos or additional business units within existing clients.
•Create account strategies aligned to client business priorities and market trends.
4. Delivery Governance
•Partner with delivery teams to ensure:
oSLA achievement
oOperational excellence
oRisk management
oFinancial performance
oCustomer satisfaction
•Escalate and resolve business-critical issues.
•Drive transformation and productivity initiatives.
5. Executive Stakeholder Management
•Engage with:
oCIOs, COO/Operations Heads, CFO organizations
oChief Claims Officers, Chief Underwriting Officers
oProcurement leaders
•Position organization as a strategic transformation partner.
6. Financial Accountability
•Manage account P&L.
•Track revenue, margins, utilization, and profitability.
•Drive commercial negotiations and contract renewals.
7. Transformation Leadership
•Identify opportunities for:
oAI/GenAI adoption
oAutomation & Process reengineering
oDigital operations
oCustomer experience improvement
oBuild transformation roadmaps and business cases
Qualifications:
•10-15 years of experience in account management and client relationship roles.
•Strong knowledge of BFSI operations and transformation programs.
•Experience in BFSI Domain especially Corporate Banking, Lending, Capital Markets
•Regulatory Compliance, Risk Management
•Executive stakeholder management experience.
•Experience in governance, delivery oversight, and growth initiatives.
Key Skills:
Business Skills
•Account Strategy, Revenue Growth, Consultative Selling
•Executive Engagement, Financial Management, Contract Management
Leadership Skills
•Stakeholder Management, Negotiation,
•Influencing, Team Leadership, Conflict Resolution
Transformation Skills
•Digital Transformation, Data & Analytics, AI & GenAI,
•Automation, Process Excellence
Salary Range: $135,150- $182,850 a year
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More Information
Application Details
- Organization DetailsTCS / Tata Consultancy Services
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