NOC Support L1 - Cincinnati, OH | TCS Job

NOC Support L1

The NOC and production control job involves monitoring, managing, and troubleshooting daily batch processing operations on large-scale mainframe systems to ensure smooth, timely, and error-free data processing over a 24/7 period.

Major Duties and Responsibilities:

•Daily SORT processing and JCL modification

•Running daily and nightly batch jobs

•Job scheduling and submission

•System monitoring, performing health checks, escalating and resolving system errors or abends, and generating performance reports

•24/7 Monitoring, maintaining, and troubleshooting 

•Diagnosing and resolving network issues, including hardware, software, and connectivity problems.  

•Incident response

•Communicating with other IT teams, vendors, and sometimes customers to resolve issues and escalate problems when needed.  

•Creating and maintaining documentation for network configurations, troubleshooting procedures, and incident resolutions.  

•Performing routine maintenance tasks such as backups, updates, and security patching.  

•Manage open incidents

•Responsible for after-hours and weekends on-call duties

•Minimum (2) years related work experience

•Mainframe operating systems like z/VSE, job control languages, scheduling tools, and strong analytical and communication abilities. 

•Experience with network monitoring tools, incident management systems, and network security practices. 

Competencies:

•Strong understanding of network protocols (TCP/IP, DNS, DHCP), network devices (routers, switches, firewalls), and operating systems.

•Ability to quickly diagnose and resolve network issues using various tools and techniques.  

•Effective verbal and written communication skills to collaborate with others and explain technical information.  

•Ability to prioritize tasks, manage time effectively, and work under pressure in a fast-paced environment.

 

Salary Range- $45,000-$50,000 a year

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