ServiceNow Senior Integrations SME - Oakland, CA | TCS Job

Must Have Technical/Functional Skills

We are looking for a senior ServiceNow integration specialist responsible for designing, developing, and maintaining complex integrations between the ServiceNow platform and external enterprise systems. This role involves serving as a technical subject matter expert in integration architecture, ensuring secure, scalable, and reliable data exchange across various platforms and services.

•      Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent, integrations

•Ability to configure ServiceNow ITSM applications in alignment with approved design plans

•Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing

•Experience with developing ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, XML, HTML and CSS

•Familiarity with SQL query creation and LDAP Query for connecting to and pulling data from Oracle, MySQL databases and AD respectively

•Worked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability

•Must be ServiceNow Certified Systems Administrator

•Should possess knowledge in Agile/Scrum methodology

•Basic knowledge with ITIL/industry standards

•Knowledge of software development lifecycle (SDLC)

•Behavioral competency

•Effective communication skills with both non-technical and technical audiences (verbal and written)

•Excellent Interpersonal skills to work with the project team members collaboratively

•Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good to Have:

•ServiceNow certifications (e.g., CSA, CAD, Integration related CIS).

Roles & Responsibilities

•Design, build, and support integrations between ServiceNow and third-party systems using REST, SOAP, web services, IntegrationHub spokes, and MID Servers.

•Develop inbound and outbound integrations, including bi-directional data synchronization and event-driven workflows.

•Create and maintain import sets, transform maps, and data reconciliation logic to ensure data accuracy and normalization.

•Define integration patterns, standards, and reusable components aligned with enterprise architecture guidelines.

•Ensuring integration follows best practices for performance, security, and maintainability.

•Support CMDB and CSDM alignment by integrating authoritative data sources and maintaining data quality.

•Monitor integrations, implement logging and error handling mechanisms, and resolve complex integration issues.

•Perform performance tuning and root cause analysis for failed or degraded integrations.

•Support system upgrades and platform releases by validating integration compatibility.

•Partner with architects, developers, infrastructure teams, and stakeholders to gather requirements and deliver solutions.

•Provide technical guidance and mentoring to junior developers or integration specialists.

•Document integration designs, data mappings, and operational runbooks.

Salary Range: $120,000-$160,000 a year