Job Description -
Customer Engagement & Relationship:
oBuilding and maintaining strong, long-term relationships with clients at various levels, including CXOs.
oServing as a primary point of contact and strategic advisor, providing insights on industry trends, best practices, and potential solutions to client challenges.
oBuild confidence with TCS customers as the go-to partner for any ongoing and upcoming ServiceNow engagements
Business Development
oManaging the revenue and profit targets for the assigned accounts to ensure profitable growth.
oDeveloping long-term strategic roadmaps for clients and creating account plans to align with their business goals.
oDevelop client engagement strategies and roadmaps for ServiceNow adoption for existing customers
oIdentifying and pursuing new business opportunities, creating proposals, responding to RFPs/RFIs, and driving revenue growth within assigned accounts.
Delivery Oversight
oWorking closely with internal teams, such as sales, marketing, and delivery, to ensure seamless client experiences and successful service delivery.
oEnsuring that the delivery of services meets client expectations, monitoring key account metrics, and ensuring high standards of governance.
oProactively identifying and resolving client issues or challenges and managing potential risks to client satisfaction and project delivery.
oEnsure delivery readiness for new account hand off from sales and solutions
oProactively identify areas of growth and accordingly craft a talent strategy comprising of sources like cross-skilling, up-skilling and external hiring
oGovern MSP accounts with focus on license consumption, feature upgrades, platform adoption and joint positioning along with ServiceNow account executive/team
oCollaborate with Industry & account teams in the region to better position ServiceNow to solve enterprise and industry challenges
People Management
oPeople management including hiring, mentoring, performance appraisals of reporting team
oIdentifying training opportunities to build competency for the industry/region
Practice Growth
oSupporting practice initiatives and strengthening ServiceNow capabilities in the region
oProvide inputs for offerings build and innovation
oEnable positioning of TCS as a leading partner of ServiceNow in the region, by participating in regional events, publishing white papers, leading industry PoV
Qualifications:
12+ years of experience in client-facing roles, acc ount leadership, or delivery management
-7+ experience in ServiceNow modules ( ITSM/ITOM/HRSD/CSM/S2P/SecOps)
-Strong experience with the global service delivery model
-Proven ability to lead and motivate teams
-Stakeholder management, Communication and organizational navigation skills
-Ability to build and maintain strong relationships with clients and internal stakeholders
-Hands-on experience creating and delivering winning proposals and presentations.
-Business Development experience (direct, GTM and Partners) with Experience in supporting new business & account growth
-Outstanding interpersonal abilities for handling relationships with customers, market teams, and internal experts
-Strong executive presence and the ability to present compellingly to C-level executives and senior business/technology leaders.
-Financial acumen and budget management experience
-Strong influential personality with effective negotiating skills
-Ability to shape, adapt and improve processes
-Market connects and Solution/ Pre-Sales capabilities
-Excellent communication, interpersonal, and presentation skills
-Industry-sector experience, analytical capability, and ServiceNow solution advisory
Ability to deal with ambiguity, problem solve, take ownership
Salary Range- $183,100-$240,400
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More Information
Application Details
- Organization DetailsTCS / Tata Consultancy Services
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