Transportation Representative NOC ATS, ATS RAIL/AIR - Virtual | Amazon Job

Job Description

Job Description for L2 associates

Overview
The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Summary of Responsibilities
- Effectively communicate in a clear and professional manner at all times
- Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
- Effectively manage sensitive cases by reporting up the escalation matrix
- Demonstrate excellent time-management skills
- Maintains or exceeds targeted performance metrics
- Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Basic Qualifications:

- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
- Experience with Excel

Preferred Qualifications:

- Candidate should be well versed with Advanced Excel such as pivots

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