Network Lead - Benton Harbor, MI | TCS Job

Must Have Technical/Functional Skills

•Technology experience: Cisco Routing & Switching, Cisco Wireless, Juniper Mist, VMware VeloCloud SD-WAN, Palo Alto Firewalls, Cisco ISE, SolarWinds, ServiceNow, AWS, GCP, VPN, DNS/DHCP/IPAM, Support network refresh and lifecycle modernization initiatives.

•Review EOL/EOS device inventory and recommend technology refresh plans.

•Coordinate site network upgrades and deployment activities

•10+ years of Network Engineering and Operations experience.

•Experience supporting global enterprise networks with 200+ sites.

•Experience with WAN, SD-WAN, wireless and security technologies.

•Experience coordinating offshore support organizations.

•Strong customer-facing and stakeholder management skills.

•Experience with OEM/vendor management and TAC engagement

Preferred Certifications

CCNP Enterprise, CCIE Enterprise, PCNSE, AWS Advanced Networking, ITIL Foundation, SD-WAN Certifications.

Roles & Responsibilities

•Lead major incident and escalations management for network services.

Act as primary technical liaison between Customer and TCS delivery teams.

•Provide advanced L2/L3 support for LAN, WLAN, WAN, SD-WAN and firewall technologies.

•Coordinate with ISPs, carriers, OEMs and third-party vendors for fault resolution.

•Support lifecycle refresh, EOL/EOS remediation and infrastructure modernization programs.

•Drive root cause analysis, trend analysis and service improvement initiatives.

•Participate in Weekly Operations Reviews, Monthly Service Reviews and leadership discussions.

•Support network changes, upgrades, implementation and transition activities.

•Maintain network documentation, runbooks, CMDB accuracy and knowledge repositories.

•Support network refresh and lifecycle modernization initiatives. 

•Review EOL/EOS device inventory and recommend technology refresh plans. 

•Coordinate site network upgrades and deployment activities

•Partner with automation teams to deploy AI-enabled NetOps and self-healing capabilities.

•Utilize SolarWinds, ServiceNow, Cisco, and other enterprise monitoring platforms.

•Support event correlation, alert tuning, and proactive monitoring activities.

•Collaborate with automation teams on AI-led network operations initiatives.

•Drive continuous service improvement opportunities and automation use cases.

Generic Managerial Skills, If any

• Coordinate with ISPs, telecom providers, hardware vendors, and OEM support organizations.

•Participate in weekly operational reviews and monthly service review meetings.

•Provide executive-level communication during critical incidents.

•Support governance, reporting, and service review activities