Industry Advisor - Customer Transformation - San Ramon, CA | TCS Job

• Overall Experience: Minimum of 20 years of professional experience in management consulting, technology

advisory, or enterprise corporate leadership.

• Domain Focus: At least 10 years of dedicated experience within the Utilities or Energy sector, directly managing

 or advising on customer-facing operations.

• AI Implementation: Proven track record of designing, piloting, or deploying production-grade AI or advanced

machine learning solutions within customer care environments.

• Transformation Track Record: Success leading at least three large-scale, multi-year utility CX transformation

 programs from inception to post-go-live stabilization.

• C-Suite Advisory: Minimum of 7 years of experience directly pitching to, advising, and influencing C-level

executives on technology strategy.

• Team Leadership: Experience leading matrixed, cross-functional global teams of data scientists, enterprise

architects, and business consultants.

• Regulatory Navigation: Proven background interfacing with utility regulators to approve technology modernizat ion

 investments and data privacy compliance models.

• Partner Management: Extensive experience selecting, and managing major software vendors and integrators in the utility ecosystem