Counter Agent - GETBL03 - Tbilisi - King David Business Centre

Counter Agent

Are you a customer-oriented person who is passionate about interaction and strive for achieving the best in what you do? Then this role is for you!

This is a fixed-term (1-year) position

Location: King David Tbilisi

We Offer  

When you join our team, you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create, and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view.

• Exposure to multinational environment/culture.

• Room for growth and development.

• Enhancing personal skills.

• Soft skills such as turning complaints into opportunities, handling difficult customers, and managing customers' expectations.

Key Responsibilities

• Administers the release of documents and cargo.

• Identifies and brings forward opportunities for improvement of the customer experience and internal processes.

• Owns and manages the customer experience. Has responsibility for end-to-end customer experience within the assigned scope, in compliance with relevant company procedures and agreements with customers.

• Support Import and export operations, register delivery orders etc.

• Manage cases through internal portal, control requests and share correct deliver orders to customers.

We are looking for 

• Graduate who is interested in logistics, transport, or supply chain industries.

• Excellent command of Georgian, and English and Russian Languages.

• Proficient with MS Suite (Word, Excel, PowerPoint, Teams).

We expect you also have

• Customer focus - meet the expectations and requirements of internal and external customers.

• Excellent communication and people skills, comfortable in engaging with a wide variety of stakeholders in an ambiguous environment, with an agile mindset.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.