Call Center Coordinator - 91-2301 Old Fort Weaver Road

We are so glad you are interested in joining Sutter Health!

Organization:

Sutter Health Pacific

Position Overview:

The Call Center Coordinator provides competent, thorough customer service skills through phone interviews, face-to-face evaluations for intake, crisis calls, and community referrals. Conducts assessments and assigns patient to the proper level of care in collaboration with the medical staff. Apprises patients/guardians of rights, verifies and certifies insurance benefits, starts financial counseling, obtains custody documents, registers patients and obtains legal consents. Works closely with the Medical Director on Physician availability and bed control. Plan and monitor all staffing for nursing Services under the direction of a resource nurse. Serve as an "on-call" resource for staffing coverage assistance, coordination and troubleshooting. This may require working as a Unit Clerk/MHS as needed and/or assigned. Provides other duties as assigned.

Job Description:

The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package. ​

Job Shift:

Varied

Schedule:

Per Diem/Casual

Shift Hours:

8

Days of the Week:

Variable

Weekend Requirements:

Rotating Weekends

Benefits:

No

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

0

Employee Status:

Per Diem/Casual

Number of Openings:

1

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.