Desktop Technician - Sparks, NV

Technical Skills:

·         Responsibility for the implementation, integration, configuration, development, and support of all stages of the SD-WAN process.

·         Updating ticket on IT service management tool with proper work notes.

·         5 days onsite work from office.

Roles and Responsibility:

·         Deskside Management, Touch Support, Local IT, Imaging, O365 Support, Investigate and troubleshoot software and desktop issues.

·         Provided all desktop, laptop, printer, and proprietary software support and administrative functions to support desktop user issues.

·         Remote support & troubleshooting of end user issues.

·         Windows OS, MacBook support

·         Zscaler troubleshooting.

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