Sagility Health

Sagility (formerly HGS Healthcare) combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Operation SupportJob title: Officer-USRN-Process TrainingJob Description: Facilitate Initial Product and Services training, Attrition training, and Ongoing training, typically in a classroom setting.Participate and get certified in the Train the Trainer program facilitated by the client.                                                                                                  Responsible for implementation of training courses including outlines and syllabus for the platform they are assigned to.Responsible for maintenance and inventory of all training material they are assigned to.                                                                                                  Develops and implements report methodology to determine status and to verify their certification into the operation.Accountable for the quality of all agents brought to the floor sign off methodology.Adheres to schedule of training programs.Attends training meetings.Expands training knowledge through seminars and keeping abreast of current training issues.                                                                                                  Works with Operations and Quality Assurance to understand the largest problem areas of the current agents, to institute into the training process.Works with operations to design and implement refresher training for current certified agents.Location: Quezon City, PhilippinesPhilippines

Sagility (formerly HGS Healthcare) combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Customer support-Enquiry Education and wellness International/Global Customer support-ClaimsJob title: Team leaderJob Description: Internal Customer Relations•    Communicate resignations in the team and other agent concerns to HR.•    Update employee attendance record in Employee Self Service (ESS) and make sure that records will be sent to payroll timely.  Escalate all employee concerns to HR-SBU and Shift Manager.•    Coordinate with Shift Manager and Workforce department about team members’ shift, days off, and leaves (vacation leave, sick leave, maternity/paternity etc.).•    Escalate Quality related issues to his / her Shift Manager. Process Improvement•    Note all situations that arise that were not covered in training or in previous updates.  Work with the Shift Manager to ensure that all other teams, the Quality Assurance Group, and the Training Team are informed so repeat questions do not arise.•    Determine work procedures and expedite workflow.•    Recommend new or modifications to existing procedures to ensure Continuous Process Improvement (CPI).•    Inform the Shift Manager when the systems needed to handle calls are not working effectively.•    Recommends corrective services within client limits to adjust customer complaints.•    Strives to help the entire team when in need of assistance. Staff Development•    Use data from reports on Attendance, AHT, Productivity, and Quality to coach CSRs towards better performance.•    Incorporate personal observations and documented critical incidents in coaching sessions to further improve CSR performance.•    Work with Escalation Agents to prepare them for future Team Leader positions.•    Identify team members who display potential for other positions within the company.  Assign tasks or projects to further develop that potential.•    Prepare a Performance Assessment (PA) for each CSR at the end of each year. Staff Management•    Ensure that team members meet productivity standards.•    Assist Shift Managers in ensuring that client service levels are met or exceeded.•    Report to Shift Manager any health/safety and performance concerns that may affect agent's fulfillment of role in Operations. •    Monitor service calls, e-mails, and other contact methods to observe employee’s demeanor, technical accuracy, and conformity to company policies.•    Monitor individual team members’ statistics for Attendance, AHT, Productivity, and Quality.•    Recommend and apply corrective measures for team members who do not meet minimum performance metrics.•    Assign reports or projects to team members as needed.•    Work with team members to resolve grievances.•    Meet with team at least once a week to discuss issues and share best practices.•    Responsible in cascading policy/procedure updates and/or training flashes to the agents/CSRs. Others•    Take escalated calls from Escalation Agents or from CSAs in the absence of EAs.•    Perform tasks assigned by his / her Shift Manager.•    Prepare composite reports from individual reports of subordinates.•    Actively assist in maintaining operational excellence on critical metrics such as service levels.•    Render phone time as required/scheduled and when needed to help with Operations’ service levels, call volume, etc.). Location: Quezon City, PhilippinesPhilippines

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. The purpose of the role of a Trainer in Instruction Content is to design and deliver effective training programs, ensuring that educational materials and content are engaging, informative, and aligned with the learning objectives & also play a vital part in equipping individuals with the knowledge and skills needed to excel in their respective fields.Job title: TrainerJob Description: Education; Any Graduate or Diploma   Experience: Minimum 4 years of relevant experience as a Content Writer & Instructional Designer Mandatory Skills: Attention to detail Strong interpersonal skills Excellent written and verbal communication skills; ability to write effective instructional text, facilitator materials, audio and video scripts and other design documents Strong collaboration skills enabling the designer to work effectively with content owners, graphic designers, deployment teams to ensure that clients’ needs and expectations are met Preferred Skills: Strong knowledge of adult learning principles Learning management systems and virtual classroom software Roles & Responsibilities: Interact with healthcare domain experts to review/rewrite and finalize content; utilize their feedback to revise the documents. Develop innovative storyboards, courses, audio/video scripts,  Create facilitator and participant guides, job aids and other materials.  Write engaging instructional materials including assessments and quizzes, practice exercises with appropriate feedback, procedural steps, descriptions of concepts/processes/principles, opportunities for reflection and self-explanation, overviews, etc. Ensure quality of learning content and proofread learning materials to ensure consistency (e.g. ensure references between leader guides and participant materials add-up, checking formatting, confirming timings in leader guides etc.)  Collaborate closely with graphics designers and developers to ensure finished materials are authored as specified.  Share instructional design best practices with other members of the design team in the spirit of continuous improvement.   Act independently to complete all aspects of content writing Attention to detail & Excellent written communication skills; ability to write effective instructional text. Act independently to complete all aspects of design activities. Review the work of internal or external developers to ensure adherence to the design. Define and design learning courses and programs from the healthcare domain on time, to budget and quality standards.  Conduct skill needs and task analysis Develop learning solutions and gain approvals from stakeholders.  Interact with healthcare domain experts to review and finalize content; utilize their feedback to revise design documents.  Develop innovative eLearning storyboards, courses, audio/video scripts, facilitator and participant guides, job aids and other materials  Write engaging instructional materials including assessments and quizzes, practice exercises with appropriate feedback, simulations, demonstrations, case studies, worked examples, procedural steps, descriptions of concepts/processes/principles, opportunities for reflection and self-explanation, overviews, etc. Ensure quality of learning content and proofread learning materials to ensure consistency (e.g. ensure references between leader guides and participant materials add-up, checking formatting, confirming timings in leader guides etc.)  Collaborate closely with graphics designers and developers to ensure finished materials are authored as specified.  Share instructional design best practices with other members of the design team in the spirit of continuous improvement.  Create templates in Microsoft Word and PowerPoint. Manage eLearning partners/vendors The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job.  Employees in this job may perform other duties as assigned. Location: Work@Home USAUnited States of America

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. The purpose of the role of a Trainer in Instruction Content is to design and deliver effective training programs, ensuring that educational materials and content are engaging, informative, and aligned with the learning objectives & also play a vital part in equipping individuals with the knowledge and skills needed to excel in their respective fields.Job title: TrainerJob Description: Education; Any Graduate or Diploma   Experience: Minimum 4 years of relevant experience as a Content Writer & Instructional Designer Mandatory Skills: Attention to detail Strong interpersonal skills Excellent written and verbal communication skills; ability to write effective instructional text, facilitator materials, audio and video scripts and other design documents Strong collaboration skills enabling the designer to work effectively with content owners, graphic designers, deployment teams to ensure that clients’ needs and expectations are met Preferred Skills: Strong knowledge of adult learning principles Learning management systems and virtual classroom software Roles & Responsibilities: Interact with healthcare domain experts to review/rewrite and finalize content; utilize their feedback to revise the documents. Develop innovative storyboards, courses, audio/video scripts,  Create facilitator and participant guides, job aids and other materials.  Write engaging instructional materials including assessments and quizzes, practice exercises with appropriate feedback, procedural steps, descriptions of concepts/processes/principles, opportunities for reflection and self-explanation, overviews, etc. Ensure quality of learning content and proofread learning materials to ensure consistency (e.g. ensure references between leader guides and participant materials add-up, checking formatting, confirming timings in leader guides etc.)  Collaborate closely with graphics designers and developers to ensure finished materials are authored as specified.  Share instructional design best practices with other members of the design team in the spirit of continuous improvement.   Act independently to complete all aspects of content writing Attention to detail & Excellent written communication skills; ability to write effective instructional text. Act independently to complete all aspects of design activities. Review the work of internal or external developers to ensure adherence to the design. Define and design learning courses and programs from the healthcare domain on time, to budget and quality standards.  Conduct skill needs and task analysis Develop learning solutions and gain approvals from stakeholders.  Interact with healthcare domain experts to review and finalize content; utilize their feedback to revise design documents.  Develop innovative eLearning storyboards, courses, audio/video scripts, facilitator and participant guides, job aids and other materials  Write engaging instructional materials including assessments and quizzes, practice exercises with appropriate feedback, simulations, demonstrations, case studies, worked examples, procedural steps, descriptions of concepts/processes/principles, opportunities for reflection and self-explanation, overviews, etc. Ensure quality of learning content and proofread learning materials to ensure consistency (e.g. ensure references between leader guides and participant materials add-up, checking formatting, confirming timings in leader guides etc.)  Collaborate closely with graphics designers and developers to ensure finished materials are authored as specified.  Share instructional design best practices with other members of the design team in the spirit of continuous improvement.  Create templates in Microsoft Word and PowerPoint. Manage eLearning partners/vendors The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job.  Employees in this job may perform other duties as assigned. Location: Work@Home USAUnited States of America

Sagility (formerly HGS Healthcare) combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Customer support-Enquiry Education and wellness International/Global Customer support-ClaimsJob title: Team LeaderJob Description: Internal Customer Relations•    Communicate resignations in the team and other agent concerns to HR.•    Update employee attendance record in Employee Self Service (ESS) and make sure that records will be sent to payroll timely.  Escalate all employee concerns to HR-SBU and Shift Manager.•    Coordinate with Shift Manager and Workforce department about team members’ shift, days off, and leaves (vacation leave, sick leave, maternity/paternity etc.).•    Escalate Quality related issues to his / her Shift Manager. Process Improvement•    Note all situations that arise that were not covered in training or in previous updates.  Work with the Shift Manager to ensure that all other teams, the Quality Assurance Group, and the Training Team are informed so repeat questions do not arise.•    Determine work procedures and expedite workflow.•    Recommend new or modifications to existing procedures to ensure Continuous Process Improvement (CPI).•    Inform the Shift Manager when the systems needed to handle calls are not working effectively.•    Recommends corrective services within client limits to adjust customer complaints.•    Strives to help the entire team when in need of assistance. Staff Development•    Use data from reports on Attendance, AHT, Productivity, and Quality to coach CSRs towards better performance.•    Incorporate personal observations and documented critical incidents in coaching sessions to further improve CSR performance.•    Work with Escalation Agents to prepare them for future Team Leader positions.•    Identify team members who display potential for other positions within the company.  Assign tasks or projects to further develop that potential.•    Prepare a Performance Assessment (PA) for each CSR at the end of each year. Staff Management•    Ensure that team members meet productivity standards.•    Assist Shift Managers in ensuring that client service levels are met or exceeded.•    Report to Shift Manager any health/safety and performance concerns that may affect agent's fulfillment of role in Operations. •    Monitor service calls, e-mails, and other contact methods to observe employee’s demeanor, technical accuracy, and conformity to company policies.•    Monitor individual team members’ statistics for Attendance, AHT, Productivity, and Quality.•    Recommend and apply corrective measures for team members who do not meet minimum performance metrics.•    Assign reports or projects to team members as needed.•    Work with team members to resolve grievances.•    Meet with team at least once a week to discuss issues and share best practices.•    Responsible in cascading policy/procedure updates and/or training flashes to the agents/CSRs. Others•    Take escalated calls from Escalation Agents or from CSAs in the absence of EAs.•    Perform tasks assigned by his / her Shift Manager.•    Prepare composite reports from individual reports of subordinates.•    Actively assist in maintaining operational excellence on critical metrics such as service levels.•    Render phone time as required/scheduled and when needed to help with Operations’ service levels, call volume, etc.). Location: Quezon City, PhilippinesPhilippines

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. The purpose of the role of a Trainer in Instruction Content is to design and deliver effective training programs, ensuring that educational materials and content are engaging, informative, and aligned with the learning objectives & also play a vital part in equipping individuals with the knowledge and skills needed to excel in their respective fields.Job title: TrainerJob Description: Education; Any Graduate or Diploma   Experience: Minimum 4 years of relevant experience as a Content Writer & Instructional Designer Mandatory Skills: Attention to detail Strong interpersonal skills Excellent written and verbal communication skills; ability to write effective instructional text, facilitator materials, audio and video scripts and other design documents Strong collaboration skills enabling the designer to work effectively with content owners, graphic designers, deployment teams to ensure that clients’ needs and expectations are met Preferred Skills: Strong knowledge of adult learning principles Learning management systems and virtual classroom software Roles & Responsibilities: Interact with healthcare domain experts to review/rewrite and finalize content; utilize their feedback to revise the documents. Develop innovative storyboards, courses, audio/video scripts,  Create facilitator and participant guides, job aids and other materials.  Write engaging instructional materials including assessments and quizzes, practice exercises with appropriate feedback, procedural steps, descriptions of concepts/processes/principles, opportunities for reflection and self-explanation, overviews, etc. Ensure quality of learning content and proofread learning materials to ensure consistency (e.g. ensure references between leader guides and participant materials add-up, checking formatting, confirming timings in leader guides etc.)  Collaborate closely with graphics designers and developers to ensure finished materials are authored as specified.  Share instructional design best practices with other members of the design team in the spirit of continuous improvement.   Act independently to complete all aspects of content writing Attention to detail & Excellent written communication skills; ability to write effective instructional text. Act independently to complete all aspects of design activities. Review the work of internal or external developers to ensure adherence to the design. Define and design learning courses and programs from the healthcare domain on time, to budget and quality standards.  Conduct skill needs and task analysis Develop learning solutions and gain approvals from stakeholders.  Interact with healthcare domain experts to review and finalize content; utilize their feedback to revise design documents.  Develop innovative eLearning storyboards, courses, audio/video scripts, facilitator and participant guides, job aids and other materials  Write engaging instructional materials including assessments and quizzes, practice exercises with appropriate feedback, simulations, demonstrations, case studies, worked examples, procedural steps, descriptions of concepts/processes/principles, opportunities for reflection and self-explanation, overviews, etc. Ensure quality of learning content and proofread learning materials to ensure consistency (e.g. ensure references between leader guides and participant materials add-up, checking formatting, confirming timings in leader guides etc.)  Collaborate closely with graphics designers and developers to ensure finished materials are authored as specified.  Share instructional design best practices with other members of the design team in the spirit of continuous improvement.  Create templates in Microsoft Word and PowerPoint. Manage eLearning partners/vendors The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job.  Employees in this job may perform other duties as assigned. Location: Work@Home USAUnited States of America

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. The purpose of the role of a Trainer in Instruction Content is to design and deliver effective training programs, ensuring that educational materials and content are engaging, informative, and aligned with the learning objectives & also play a vital part in equipping individuals with the knowledge and skills needed to excel in their respective fields.Job title: TrainerJob Description: Education; Any Graduate or Diploma   Experience: Minimum 4 years of relevant experience as a Content Writer & Instructional Designer Mandatory Skills: Attention to detail Strong interpersonal skills Excellent written and verbal communication skills; ability to write effective instructional text, facilitator materials, audio and video scripts and other design documents Strong collaboration skills enabling the designer to work effectively with content owners, graphic designers, deployment teams to ensure that clients’ needs and expectations are met Preferred Skills: Strong knowledge of adult learning principles Learning management systems and virtual classroom software Roles & Responsibilities: Interact with healthcare domain experts to review/rewrite and finalize content; utilize their feedback to revise the documents. Develop innovative storyboards, courses, audio/video scripts,  Create facilitator and participant guides, job aids and other materials.  Write engaging instructional materials including assessments and quizzes, practice exercises with appropriate feedback, procedural steps, descriptions of concepts/processes/principles, opportunities for reflection and self-explanation, overviews, etc. Ensure quality of learning content and proofread learning materials to ensure consistency (e.g. ensure references between leader guides and participant materials add-up, checking formatting, confirming timings in leader guides etc.)  Collaborate closely with graphics designers and developers to ensure finished materials are authored as specified.  Share instructional design best practices with other members of the design team in the spirit of continuous improvement.   Act independently to complete all aspects of content writing Attention to detail & Excellent written communication skills; ability to write effective instructional text. Act independently to complete all aspects of design activities. Review the work of internal or external developers to ensure adherence to the design. Define and design learning courses and programs from the healthcare domain on time, to budget and quality standards.  Conduct skill needs and task analysis Develop learning solutions and gain approvals from stakeholders.  Interact with healthcare domain experts to review and finalize content; utilize their feedback to revise design documents.  Develop innovative eLearning storyboards, courses, audio/video scripts, facilitator and participant guides, job aids and other materials  Write engaging instructional materials including assessments and quizzes, practice exercises with appropriate feedback, simulations, demonstrations, case studies, worked examples, procedural steps, descriptions of concepts/processes/principles, opportunities for reflection and self-explanation, overviews, etc. Ensure quality of learning content and proofread learning materials to ensure consistency (e.g. ensure references between leader guides and participant materials add-up, checking formatting, confirming timings in leader guides etc.)  Collaborate closely with graphics designers and developers to ensure finished materials are authored as specified.  Share instructional design best practices with other members of the design team in the spirit of continuous improvement.  Create templates in Microsoft Word and PowerPoint. Manage eLearning partners/vendors The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job.  Employees in this job may perform other duties as assigned. Location: Work@Home USAUnited States of America

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. The purpose of the role of a Trainer in Instruction Content is to design and deliver effective training programs, ensuring that educational materials and content are engaging, informative, and aligned with the learning objectives & also play a vital part in equipping individuals with the knowledge and skills needed to excel in their respective fields.Job title: TrainerJob Description: Education; Any Graduate or Diploma   Experience: Minimum 4 years of relevant experience as a Content Writer & Instructional Designer Mandatory Skills: Attention to detail Strong interpersonal skills Excellent written and verbal communication skills; ability to write effective instructional text, facilitator materials, audio and video scripts and other design documents Strong collaboration skills enabling the designer to work effectively with content owners, graphic designers, deployment teams to ensure that clients’ needs and expectations are met Preferred Skills: Strong knowledge of adult learning principles Learning management systems and virtual classroom software Roles & Responsibilities: Interact with healthcare domain experts to review/rewrite and finalize content; utilize their feedback to revise the documents. Develop innovative storyboards, courses, audio/video scripts,  Create facilitator and participant guides, job aids and other materials.  Write engaging instructional materials including assessments and quizzes, practice exercises with appropriate feedback, procedural steps, descriptions of concepts/processes/principles, opportunities for reflection and self-explanation, overviews, etc. Ensure quality of learning content and proofread learning materials to ensure consistency (e.g. ensure references between leader guides and participant materials add-up, checking formatting, confirming timings in leader guides etc.)  Collaborate closely with graphics designers and developers to ensure finished materials are authored as specified.  Share instructional design best practices with other members of the design team in the spirit of continuous improvement.   Act independently to complete all aspects of content writing Attention to detail & Excellent written communication skills; ability to write effective instructional text. Act independently to complete all aspects of design activities. Review the work of internal or external developers to ensure adherence to the design. Define and design learning courses and programs from the healthcare domain on time, to budget and quality standards.  Conduct skill needs and task analysis Develop learning solutions and gain approvals from stakeholders.  Interact with healthcare domain experts to review and finalize content; utilize their feedback to revise design documents.  Develop innovative eLearning storyboards, courses, audio/video scripts, facilitator and participant guides, job aids and other materials  Write engaging instructional materials including assessments and quizzes, practice exercises with appropriate feedback, simulations, demonstrations, case studies, worked examples, procedural steps, descriptions of concepts/processes/principles, opportunities for reflection and self-explanation, overviews, etc. Ensure quality of learning content and proofread learning materials to ensure consistency (e.g. ensure references between leader guides and participant materials add-up, checking formatting, confirming timings in leader guides etc.)  Collaborate closely with graphics designers and developers to ensure finished materials are authored as specified.  Share instructional design best practices with other members of the design team in the spirit of continuous improvement.  Create templates in Microsoft Word and PowerPoint. Manage eLearning partners/vendors The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job.  Employees in this job may perform other duties as assigned. Location: Work@Home USAUnited States of America

Sagility (formerly HGS Healthcare) combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Operation SupportJob title: Clinical Line TrainerJob Description: DUTIES & RESPONSIBILITIES: Responsible for implementation of training courses including outlines and syllabus for the platform they are assigned to.Responsible for maintenance and inventory of all training material they are assigned to.Develops and implements report methodology to determine status and to verify their certification into the operation.Measures and analyzes training effectiveness for program improvement and increased agent performance on the job.Train batch of agents, transfer of knowledge, handle the training teams during the soft landing period. Responsible for agents’KPIs during their soft landing. Accountable for the quality of all agents brought to the floor sign off methodology.Adheres to schedule of training programs.Attends training meetings. Expands training knowledge through seminars and keeping abreast of current training issues.Works with Operations and Quality Assurance to understand the largest problem areas of the current agents, to institute intothe training process. Works with operations to design and implement refresher training for current certified agents.Performs tasks assigned by his / her Training Manager.Others: •     Actively assist in maintaining operational excellence on critical metrics such as service levels. •     Render phone time as required/scheduled and when needed to help with Operations’ service levels, call volume, etc). Work At Home Responsibilities •    Be familiar with and abide to all Sagility general security and Work @ Home security policies and procedures •    Be familiar with and abide by all client security policies and procedures required to protect customer data •    Maintain the security of the home work environment and protect the Sagility-provided assets, client system and data •    Ensure that all security related incidents are reported •    Shall work on the same internet connection that was tested during setup process. If changes are made to the current internet       connection or router during the course of application or employment, employee will be required to notify the appropriate       parties in advance and retest the connection to ensure the requirements are met. •    Must immediately report system performance problems or downtime to his/her manager and the local IT-SPOC General Safety and Security •    Protects the organization’s assets by upholding the principles of the Quality Information Security Management System       (QISMS). •    Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization’s business functions. •    Remain compliant with the relevant business, local and international regulatory and legislative requirements particularly the       Health Insurance Portability and Accountability Act of 1996 (HIPAA), Health Information Technology for Economic and Clinical       Health Act (HITECH), and Utilization Review Accreditation Commission (URAC). COMPETENCY REQUIREMENTS: With Moderate Competency Level in ff.: • Communication Skills (Spoken) • Communications Skills (Written) • Customer Service Orientation • Computer Literacy • Job Knowledge • Sense of Urgency • Passion for Excellence • Working in Team/Interpersonal Skills • Work Organization • People Management/Team Orientation • Drive for Results/Execution • Thriving in Change • Expertise/Analytical Skills • Product Knowledge • Problem Solving • Classroom Management • Presentation Skills • Facilitation Skills • Coaching • Process improvement • Performance Management • Discipline Management With Expert Competency Level in ff.: • Training Needs Analysis • Training Design and Development Location: Quezon City, PhilippinesPhilippines

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. The purpose of the role of a Trainer in Instruction Content is to design and deliver effective training programs, ensuring that educational materials and content are engaging, informative, and aligned with the learning objectives & also play a vital part in equipping individuals with the knowledge and skills needed to excel in their respective fields.Job title: TrainerJob Description: The Telesales Trainer is responsible for delivering in-person product training and for designing, developing, and facilitating training programs that enhance the sales skills, product knowledge, and customer service capabilities of telesales representatives. This role works closely with Telesales Managers to assess training needs, develop materials, and implement learning programs that improve team performance and support business goals. Duties and responsibilities• Successfully complete required trainer certification programs• Design and develop training programs focused on sales techniques, product knowledge, and customer service• Deliver training through in-person facilitation, virtual instruction, and other blended learning formats• Provide one-on-one coaching to telesales representatives to improve objection handling, closing techniques, and overall sales performance• Evaluate training effectiveness and recommend improvements to enhance learning outcomes• Collaborate with Telesales Managers to assess performance gaps and develop tailored training plans• Maintain up-to-date knowledge of industry trends, compliance guidelines, and telesales best practices• Create and update training materials, including presentations, manuals, and digital resources• Monitor post-training performance and provide continued coaching and support during nesting Skills and Competencies• Strong communication, presentation, and interpersonal skills• Proven ability to manage multiple priorities in a fast-paced environment• Solid understanding of telesales techniques including objection handling, closing, and customer engagement• Strong problem-solving and decision-making skills• Ability to work independently and collaboratively• Strong organizational and time management skills• Ability to facilitate engaging and effective training sessions Minimum Education and Experience Required• Active resident health insurance license preferred• 2+ years of experience in telesales or a related role• Direct experience in training and coaching• Experience designing and delivering in-person and virtual training programs• Familiarity with e-learning platforms and instructional design tools Location: Work@Home USAUnited States of America

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. The purpose of the role of a Trainer in Instruction Content is to design and deliver effective training programs, ensuring that educational materials and content are engaging, informative, and aligned with the learning objectives & also play a vital part in equipping individuals with the knowledge and skills needed to excel in their respective fields.Job title: TrainerJob Description: The Telesales Trainer is responsible for delivering in-person product training and for designing, developing, and facilitating training programs that enhance the sales skills, product knowledge, and customer service capabilities of telesales representatives. This role works closely with Telesales Managers to assess training needs, develop materials, and implement learning programs that improve team performance and support business goals. Duties and responsibilities• Successfully complete required trainer certification programs• Design and develop training programs focused on sales techniques, product knowledge, and customer service• Deliver training through in-person facilitation, virtual instruction, and other blended learning formats• Provide one-on-one coaching to telesales representatives to improve objection handling, closing techniques, and overall sales performance• Evaluate training effectiveness and recommend improvements to enhance learning outcomes• Collaborate with Telesales Managers to assess performance gaps and develop tailored training plans• Maintain up-to-date knowledge of industry trends, compliance guidelines, and telesales best practices• Create and update training materials, including presentations, manuals, and digital resources• Monitor post-training performance and provide continued coaching and support during nesting Skills and Competencies• Strong communication, presentation, and interpersonal skills• Proven ability to manage multiple priorities in a fast-paced environment• Solid understanding of telesales techniques including objection handling, closing, and customer engagement• Strong problem-solving and decision-making skills• Ability to work independently and collaboratively• Strong organizational and time management skills• Ability to facilitate engaging and effective training sessions Minimum Education and Experience Required• Active resident health insurance license preferred• 2+ years of experience in telesales or a related role• Direct experience in training and coaching• Experience designing and delivering in-person and virtual training programs• Familiarity with e-learning platforms and instructional design tools Location: Work@Home USAUnited States of America

Sagility (formerly HGS Healthcare) combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Customer support-Enquiry /Financial Recovery/International/Global, Provider helpdesk support/Provider outreach/ Provider support- Claims/{rovider support-EnquiryJob title: Humana PCC Team Leader AeonJob Description: Refer to IJP Ad Location: Alabang, PhilippinesPhilippines

Sagility (formerly HGS Healthcare) combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Operation SupportJob title: Real Time AnalystJob Description: Full understanding of RTA/Workforce toolsHighly proficient in MS office toolsInputs daily exception request and update schedulesMonitors and Manage site activities to support service level agreements.Reviews intra-day staffing requirements and schedulesMaintaining records of employee attendance and tardiness for payroll purposesManaging staff schedules, including creation of new schedules or adjustments to existing onesAnalyzing data to determine staffing needs and workflow patterns to recommend changes to improve efficiency.Coordinating with management to ensure effective use of staff resources.Location: Quezon City, PhilippinesPhilippines

Sagility (formerly HGS Healthcare) combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. 1. Prepare supporting documents for full and final pay processing i.e. payroll worksheets, deduction reports, FFP computation. 2. Prepare payroll entries for each ffpay and as needed by payroll vendor. 3. Posting of entries once approved -depending on the transactions made 4. Prepare supporting documents needed by payroll vendor for year-end reports: 5. Administration of ffpay processing and coordination with the vendor to calculation the ffpayJob title: Associate-PayrollJob Description: 1. Prepare supporting documents for full and final pay processing i.e. payroll worksheets,  deduction reports, FFP computation. 2. Prepare payroll entries  for each ffpay and as needed by payroll vendor. 3. Posting of entries once approved -depending on the transactions made 4. Prepare supporting documents needed by payroll vendor for year-end reports: 5. Administration of ffpay processing and coordination with the vendor to calculation the ffpay Location: Quezon City, PhilippinesPhilippines

Sagility (formerly HGS Healthcare) combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Operation SupportJob title: Real Time AnalystJob Description: Full understanding of RTA/Workforce toolsHighly proficient in MS office toolsInputs daily exception request and update schedulesMonitors and Manage site activities to support service level agreements.Reviews intra-day staffing requirements and schedulesMaintaining records of employee attendance and tardiness for payroll purposesManaging staff schedules, including creation of new schedules or adjustments to existing onesAnalyzing data to determine staffing needs and workflow patterns to recommend changes to improve efficiencyCoordinating with management to ensure effective use of staff resourcesLocation: Quezon City, PhilippinesPhilippines