Lowes Companies, Inc

Customer Service Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programsBuilds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe’s specificationsCollaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time)Analyzes metrics and provides feedback on project execution and in-store service to store, market, and corporate leaders. Although majority of time of time will be spent in activities that do not involve the direct interaction with customers, the individual in this role is expected to engage with customers when the opportunity arises. This includes: Understands customers’ needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandiseSeeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandiseListens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessaryDemonstrates sincere appreciation to customersCommunicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs In-Stock Moves or replaces beams and grids, rotates stock, builds products, and displays products and support materials using power equipment (e.g., lifts, order pickers) per reset and/or project instructions and processesIdentifies damaged products, removes them from the shelves, delivers them to Return to Manufacturer (RTM) area, and signs off on the products as defectiveVerifies buyback items and ensures they are pulled, prepped, and ready for shippingIdentifies damaged or missing signage, displays, and collateral and orders replacements in accordance with merchandising standards and planogram detailsUpdates/validates wayfinding and product location signage as well as digital maintenance of this information throughout the storeConfirms that product pricing information is visible and clear and resolves/replaces any missing pricing labelsEnsures cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately, helping to drive add-on salesWorks with store leadership to stage clearance and damaged merchandise for quick saleSorts products in bins, drawers and boxes to ensure that they are in the proper location Clean and Safe Stores Reviews, completes, and enters completion details (when, what, amount of time spent, taking and uploading photographs to confirm servicing completion, etc.) for all assigned merchandise reset, service, and maintenance tasksEnsures all reset displays are safe and in working order and repaired/replaced as neededRepairs/seals damaged packaging and boxes including peg-hook itemsRemoves all trash, moves cardboard boxes to the bailer, and moves plastic wrap and other debris to the compactorReplaces light bulbs and alerts Facility Services Associate (FSA) when additional maintenance issues are noted (lights out, painting, etc.)Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset ProtectionEnsures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areasMaintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gatesAdheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devicesOperates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler) In addition to the above responsibilities, this individual is held accountable for other duties as assigned. Maintain point-of-sale signage including bin plus beam label stock ensuring all bin locators are placed and price changes are activatedAudit and update pricing labels inside and outside the store to ensure accuracyFollow state-specific guidelines on price changes (Pricing Policy SF-06) Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

What You Will Do All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. As a Customer Service Associate, this means: • Being friendly and professional, welcoming customers to Lowe’s and helping with home improvement project needs. • Validating loading tickets and processing orders and deliveries accurately so customers receive merchandise as expected and in a timely manner. • Engaging in safe work practices and encouraging others to do the same. The Customer Service Associate is responsible for customers’ experience with Lowe’s. This associate plays a critical role in helping our customers select the right products, ensuring quotes are accurate, verifying correct price labels, and confirming that all customer needs are met. In addition, this associate delivers excellent customer service by listening to customers, using expertise to help customers, and loading merchandise for customers. This associate must always remain vigilant and report any safety or security concerns around the entrance of the store. The Customer Service Associate responsibilities vary dependent on the department he/she supports. Customer Service Associates work in one of the following areas: Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. Individuals applying for a role as a Customer Service Associate may be considered for any one of these areas, depending on hiring needs and skillset. Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores. What We're Looking For • Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store. • Requires morning, afternoon and evening availability any day of the week. • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. • CSAs assigned to the Greeter departments (available in select stores) minimally must be able to lift 10 pounds without assistance; may lift over 10 pounds with or without assistance. • CSAs assigned to all other departments (excluding Greeter departments) minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance. What You Need To Succeed Minimum Qualifications • 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information. • 6 months experience using common retail technology, such as smart phones and tablets. • Ability to obtain sales related licensure or registration as may be required by law. Preferred Qualifications • 6 months of sales experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits. • 6 months of retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business. • Bi-lingual skills, if applicable to the store. • Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials). Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

What You Will Do All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Floor Department Supervisor, this means: • Providing resources and tools to support those directly helping customers provide the best service. • Assisting with down stocking and area recovery as well as providing input into merchandising decisions. • Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques. The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. Sales Floor Department Supervisors are responsible for customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales), non-customer-facing activities (e.g., down stocking, inventory management, area recovery) and store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions). The Sales Floor Department Supervisor works with his/her leaders to identify approaches and behaviors that best meet sales and service objectives, then communicates those best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment. Further, the Sales Floor Department Supervisor must supervise associates in other departments, as needed, to meet the demands of the store. This requires broad product knowledge and the ability to engage associates and customers across departments. It is important that this associate communicate upward to keep management informed of concerns, issues, praises, and morale. In addition to the responsibilities summarized above, individuals in this role may occasionally open or close the store or serve as manager-on-duty (MOD). Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores/outlets. What We're Looking For • Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store. • Requires morning, afternoon and evening availability any day of the week. • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. • Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance. What You Need To Succeed Minimum Qualifications • High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment. • 1 year of experience in customer service. • 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor). • Experience providing direction or supervision to teams (with or without direct report responsibility). • Experience supporting or participating in the process of training, mentoring and developing associates. • Experience working cross-functionally. • Experience Using Microsoft Office Suite. • Ability to obtain sales related licensure or registration as may be required by law. Preferred Qualifications • 3 years of retail customer service experience. • 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor). • Experience in a leadership role with direct report responsibility. • Experience working in the home improvement retail sector. • Experience working in a fast paced, dynamic retail environment. • Experience in key carrying role with manager-on-duty responsibilities. • Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.). Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

What You Will Do All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As an Merchandising Assistant Store Manager, this means: • Anticipating customer flow and work demand and redirecting efforts and schedules to ensure proper coverage when and where needed. • Planning for spikes in sales and ensuring the store has the in-stock position to support the demand. • Conducting safety walks, monitoring use of store power equipment, and coaching associates around safe work practices. The Merchandising Assistant Store Manager leads a team of associates who work together to ensure our customers receive exceptional service while shopping in a clean, safe, well-stocked store. The Merchandising Assistant Store Manager is accountable for achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction with the Lowe’s in-store experience. At times, the Merchandising Assistant Store Manager is expected to provide full leadership over the store. The Merchandising Assistant Store Manager collaborates with peers on the store leadership team as well as the District Manager and Area support staff to assess the needs of our customers and develop the best methods for achieving service, sales, and operational objectives. Furthermore, this individual may be asked to rotate through Specialty and Operations assignments for the purpose of cross-training and development. Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores. #LI-145KBIC What We're Looking For • Salaried: Generally scheduled for 48 hours; more hours may be required based on the needs of the business. • Requires morning, afternoon and evening availability any day of the week. • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. • Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance. What You Need To Succeed Minimum Qualifications • 2 years of experience leading associates in a retail environment. • 3 years of experience working in a fast-paced, cross-functional work environment. • 1 year of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility. • Experience using Microsoft Office Suite. • Ability to obtain sales related licensure or registration as may be required by law. Preferred Qualifications • Bachelor's degree in related field. • 5 years of experience leading service associates in a retail or consumer service industry. • 3 years of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility. • Experience working in the home improvement retail sector. • Broad knowledge of interior/exterior product categories (e.g., flooring, cabinets, millwork, building materials, appliances, home décor, lighting, plumbing). • Experience working with store computer systems (including but not limited to: Project Tool, Genesis, M2O, Thin Client, etc.). If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits. Associate Benefits (https://talent.lowes.com/us/en/joining-our-team) Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.Health, Dental and Vision insuranceLife and Disability insurancePaid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer timeFlexible spending and health savings accounts401(k) Retirement account with company matchEmployee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needsEducation support programs, including tuition assistance and trade skills scholarshipsBusiness Travel Accident insuranceMaternity and Parental leaveAdoption assistanceLowe's Associate Discount and broad discount platformOther discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

What You Will Do All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. As a Customer Service Associate, this means: • Being friendly and professional, welcoming customers to Lowe’s and helping with home improvement project needs. • Validating loading tickets and processing orders and deliveries accurately so customers receive merchandise as expected and in a timely manner. • Engaging in safe work practices and encouraging others to do the same. The Customer Service Associate is responsible for customers’ experience with Lowe’s. This associate plays a critical role in helping our customers select the right products, ensuring quotes are accurate, verifying correct price labels, and confirming that all customer needs are met. In addition, this associate delivers excellent customer service by listening to customers, using expertise to help customers, and loading merchandise for customers. This associate must always remain vigilant and report any safety or security concerns around the entrance of the store. The Customer Service Associate responsibilities vary dependent on the department he/she supports. Customer Service Associates work in one of the following areas: Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. Individuals applying for a role as a Customer Service Associate may be considered for any one of these areas, depending on hiring needs and skillset. Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores. What We're Looking For • Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store. • Requires morning, afternoon and evening availability any day of the week. • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. • CSAs assigned to the Greeter departments (available in select stores) minimally must be able to lift 10 pounds without assistance; may lift over 10 pounds with or without assistance. • CSAs assigned to all other departments (excluding Greeter departments) minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance. What You Need To Succeed Minimum Qualifications • 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information. • 6 months experience using common retail technology, such as smart phones and tablets. • Ability to obtain sales related licensure or registration as may be required by law. Preferred Qualifications • 6 months of sales experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits. • 6 months of retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business. • Bi-lingual skills, if applicable to the store. • Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials). Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

What You Will Do All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Receiver/Stocker, this means: • Being friendly and professional, and responding quickly to customer and associate needs. • Ensuring merchandise is accurately received, stocked, and replenished. • Following proper lifting guidelines to ensure safe moving and placement of merchandise. The Receiver/Stocker helps provide and deliver the right products to our customers by safely unloading merchandise from incoming freight, moving it to the sales floor, and stocking departments. This associate handles hazardous materials, replaces damaged shelving, keeps the backroom organized, and ensures equipment is charged. Additionally, this associate organizes merchandise and top stock to set up stores for sales success. To be successful, the associate must understand and prepare for the physical demands of moving merchandise for the majority of his/her shift. Depending on location type, the Receiver/Stocker works morning, afternoon evening, or overnight to prepare for store opening. Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores. What We're Looking For • Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store. • Depending on location type, this role requires morning, afternoon evening, or overnight availability any day of the week. • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. • Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance. What You Need To Succeed Minimum Qualifications • Ability to read, write, and perform basic arithmetic (addition, subtraction). Preferred Qualifications • 3 months of experience operating forklift/power equipment such as lifts, order pickers, and similar equipment. • 6 months of experience in a warehouse performing inventory handling and stocking. Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

What You Will Do All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. As a Customer Service Associate, this means: • Being friendly and professional, welcoming customers to Lowe’s and helping with home improvement project needs. • Validating loading tickets and processing orders and deliveries accurately so customers receive merchandise as expected and in a timely manner. • Engaging in safe work practices and encouraging others to do the same. The Customer Service Associate is responsible for customers’ experience with Lowe’s. This associate plays a critical role in helping our customers select the right products, ensuring quotes are accurate, verifying correct price labels, and confirming that all customer needs are met. In addition, this associate delivers excellent customer service by listening to customers, using expertise to help customers, and loading merchandise for customers. This associate must always remain vigilant and report any safety or security concerns around the entrance of the store. The Customer Service Associate responsibilities vary dependent on the department he/she supports. Customer Service Associates work in one of the following areas: Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. Individuals applying for a role as a Customer Service Associate may be considered for any one of these areas, depending on hiring needs and skillset. Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores. What We're Looking For • Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store. • Requires morning, afternoon and evening availability any day of the week. • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. • CSAs assigned to the Greeter departments (available in select stores) minimally must be able to lift 10 pounds without assistance; may lift over 10 pounds with or without assistance. • CSAs assigned to all other departments (excluding Greeter departments) minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance. What You Need To Succeed Minimum Qualifications • 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information. • 6 months experience using common retail technology, such as smart phones and tablets. • Ability to obtain sales related licensure or registration as may be required by law. Preferred Qualifications • 6 months of sales experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits. • 6 months of retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business. • Bi-lingual skills, if applicable to the store. • Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials). Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

What You Will Do All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. As a Customer Service Associate, this means: • Being friendly and professional, welcoming customers to Lowe’s and helping with home improvement project needs. • Validating loading tickets and processing orders and deliveries accurately so customers receive merchandise as expected and in a timely manner. • Engaging in safe work practices and encouraging others to do the same. The Customer Service Associate is responsible for customers’ experience with Lowe’s. This associate plays a critical role in helping our customers select the right products, ensuring quotes are accurate, verifying correct price labels, and confirming that all customer needs are met. In addition, this associate delivers excellent customer service by listening to customers, using expertise to help customers, and loading merchandise for customers. This associate must always remain vigilant and report any safety or security concerns around the entrance of the store. The Customer Service Associate responsibilities vary dependent on the department he/she supports. Customer Service Associates work in one of the following areas: Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. Individuals applying for a role as a Customer Service Associate may be considered for any one of these areas, depending on hiring needs and skillset. Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores. What We're Looking For • Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store. • Requires morning, afternoon and evening availability any day of the week. • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. • CSAs assigned to the Greeter departments (available in select stores) minimally must be able to lift 10 pounds without assistance; may lift over 10 pounds with or without assistance. • CSAs assigned to all other departments (excluding Greeter departments) minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance. What You Need To Succeed Minimum Qualifications • 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information. • 6 months experience using common retail technology, such as smart phones and tablets. • Ability to obtain sales related licensure or registration as may be required by law. Preferred Qualifications • 6 months of sales experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits. • 6 months of retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business. • Bi-lingual skills, if applicable to the store. • Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials). Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Customer Service Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programsBuilds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe’s specificationsCollaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time)Analyzes metrics and provides feedback on project execution and in-store service to store, market, and corporate leaders. Although majority of time of time will be spent in activities that do not involve the direct interaction with customers, the individual in this role is expected to engage with customers when the opportunity arises. This includes: Understands customers’ needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandiseSeeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandiseListens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessaryDemonstrates sincere appreciation to customersCommunicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs In-Stock Moves or replaces beams and grids, rotates stock, builds products, and displays products and support materials using power equipment (e.g., lifts, order pickers) per reset and/or project instructions and processesIdentifies damaged products, removes them from the shelves, delivers them to Return to Manufacturer (RTM) area, and signs off on the products as defectiveVerifies buyback items and ensures they are pulled, prepped, and ready for shippingIdentifies damaged or missing signage, displays, and collateral and orders replacements in accordance with merchandising standards and planogram detailsUpdates/validates wayfinding and product location signage as well as digital maintenance of this information throughout the storeConfirms that product pricing information is visible and clear and resolves/replaces any missing pricing labelsEnsures cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately, helping to drive add-on salesWorks with store leadership to stage clearance and damaged merchandise for quick saleSorts products in bins, drawers and boxes to ensure that they are in the proper location Clean and Safe Stores Reviews, completes, and enters completion details (when, what, amount of time spent, taking and uploading photographs to confirm servicing completion, etc.) for all assigned merchandise reset, service, and maintenance tasksEnsures all reset displays are safe and in working order and repaired/replaced as neededRepairs/seals damaged packaging and boxes including peg-hook itemsRemoves all trash, moves cardboard boxes to the bailer, and moves plastic wrap and other debris to the compactorReplaces light bulbs and alerts Facility Services Associate (FSA) when additional maintenance issues are noted (lights out, painting, etc.)Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset ProtectionEnsures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areasMaintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gatesAdheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devicesOperates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler) In addition to the above responsibilities, this individual is held accountable for other duties as assigned. Maintain point-of-sale signage including bin plus beam label stock ensuring all bin locators are placed and price changes are activatedAudit and update pricing labels inside and outside the store to ensure accuracyFollow state-specific guidelines on price changes (Pricing Policy SF-06) Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

What You Will Do At Lowe’s, we’ve always been more than just an improvement store. We’re also home to everything that makes your home feel like home. And for thousands of Lowe’s associates, we’re home to fresh starts, rewarding opportunities, and endless career possibilities. For Pro customers, the right expertise can make all the difference in getting a job done right. As a Lowe’s Pro Sales Specialist, you will: Make our Pro customers’ missions your own.Serve as a guide and consultant to every Pro who walks through our doors. What’s in It for You? Advantages You’ll work in one of the fastest growing business segments at Lowe’s, propelling it to new and exciting heights. As a Pro Sales Specialist, you will also: Work schedules ranging from 10 to 40 hours per week.Network with pros in your community.Receive a 10% discount on everything at Lowe’s.Gain access to training and tuition reimbursement programs.Be eligible for performance-based bonuses.Work with a talented team who will treat you like family.Gain access to comprehensive physical, mental, and financial benefits *. Your Day at Lowe’s Responsibilities Deliver excellent service to Pro customers.Answer Pro customer questions.Execute Pro orders and projects.Demo Lowe’s product and service offerings.Meet store sales goals. Requirements Hold a high school diploma or equivalent.Have 1 year of sales or customer service experience.Be able to sit, bend, stand, move around the store, and lift items of up to 25lbs. unassisted.Be available to work a variety of shifts, including nights and weekends.Be able to use common retail technology, such as smart phones and tablets.For individuals with disabilities who would like to request an accommodation, email HRServiceCenter@lowes.com. Bilingual applicants are encouraged to apply. Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. * Benefits offerings change each year and eligibility varies. For the most up-to-date breakdown of what’s available to you, visit MyLowesBenefits.com. Lowe’s adheres to CDC cleanliness and social distancing guidelines. Learn more at: lowes.com/l/safe.html #LI-JC3 Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Essential Functions: Customer Service •Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs •Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise •Listens to and responds knowledgeably and promptly to customer and employee questions by walking them through projects when necessary •Demonstrates sincere appreciation to customers •Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs •Contacts customers regarding delivery or coordinates with the truck driver to call the customer In-stock •Plans delivery activities, prints loading tickets, and delivers merchandise according to schedule to ensure on-time delivery of orders •Pulls merchandise, builds and bands delivery loads, and loads trucks (within payload) according to delivery order •Inspects condition of products (e.g., appliances) before loading for delivery or assisting customer with loading •Matches items on invoice with quantities loaded by verifying descriptions, items, and model numbers Clean and Safe Stores •Ensures that the loads are safe, secure, and within Department of Transportation (DOT) regulations •Updates delivery and route status (e.g., on-site, completed) on system (e.g., iPhone) for tracking purposes •Unloads, installs, and tests appliances upon delivery •Verifies daily vehicle inspections and reports and ensures cleanliness, maintenance, and repairs for delivery vehicles and other equipment (e.g., lift gates) •Completes Department of Transportation (DOT) reporting to maintain DOT certification and CDL compliance •Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection •Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas •Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates •Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices •Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler) •In addition to the above responsibilities, this individual is held accountable for other duties as assigned Minimum Requirements: •Class A CDL License - In locations with multi-unit CMV (tractor trailer & flatbed) a class A license is required to operate. or •Class B CDL License - In locations with single-unit CMV (tandem flatbed) a class A or B license with air break endorsement is required to operate. and •Valid medical certificate or ability to obtain one upon employment and •Ability to pass MVR screen in accordance with company requirements. and •Ability to obtain sales related licensure or registration as may be required by law •Ability to read, write, and perform basic arithmetic (addition, subtraction) •Must be 21 years of age •Ability to comply with DOT and CDL regulations Preferences: •1 Year Experience driving a semi-truck/trailer or certification from a driving school •6 Months Experience performing in-home delivery or retail customer service •3 Months Experience operating a forklift or Moffett onloading/offloading a vehicle Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Essential Functions: NOTE: Minors in this role may not be responsible for some of the activities listed below Assisted Self Check Out • Demonstrates ability to monitor and identify customers who need assistance at multiple self-checkout registers simultaneously • Approaches and interacts with customers to proactively recommend products and services appropriately • Proactively greets, assists, and engages with multiple customers on multiple registers at the same time • Moves throughout the checkout area standing, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions • Thanks the customer for their business and invites them back to shop at Lowe’s Customer Service • Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs • Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise • Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary • Demonstrates sincere appreciation to customers • Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs • Coaches, develops, provides feedback, and trains associates in the various departmental duties or sales opportunities • Uses a cash register to process sales transactions, returns, and refunds according to company guidelines • Provides proper monetary change to CSA Front End associates for register activities • Provides supervision, coaching, and support to CSA Front End Team (Front End/Loaders) • Removes security tags, verifies product information, and bags merchandise for customers • Answers incoming phone calls and directs calls or takes messages as needed • Opens additional registers, when necessary, to ensure enough coverage always • Assists in line vesting to help quicker turnaround time for checkout In-stock • Prepares register area at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies • Inspects returned merchandise for damages • Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets • Reviews and places online orders and returned merchandise in the appropriate areas • Looks up product information and competitor prices for products to verify price match • Records all items that are used in the store on the store use lists Clean and Safe Stores • Obtains safety bags from the cash office and monitors the amount of cash in the drawers to ensure it does not exceed requirements • Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm • Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection • Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas • Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates • Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices • Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler) General • In addition to the above responsibilities, this individual is held accountable for other duties as assigned Minimum Requirements: • Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information. • Less than 1 year of experience using common retail technology, such as smart phones and tablets • 1 to 2 years of retail experience as a cashier • Must be able to lift items weighing up to 15 pounds with or without a reasonable accommodation Preferences: • High school diploma or equivalent. • 1 to 2 years of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits • 1 to 2 years of experience as a head cashier • 1 to 2 years of experience working in any department at a Lowe's retail store • 1 to 2 years of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees • Less than a year of retail experience detecting common signs of shoplifting (e.g., merchandise hidden inside of containers, merchandise under carts, price labels switched) #LI-102KAUP Pay Range for CA, CO, HI, NJ, NY, WA: $17.00 - $17.70 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page. Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

What You Will Do All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. As a Customer Service Associate, this means: • Being friendly and professional, welcoming customers to Lowe’s and helping with home improvement project needs. • Validating loading tickets and processing orders and deliveries accurately so customers receive merchandise as expected and in a timely manner. • Engaging in safe work practices and encouraging others to do the same. The Customer Service Associate is responsible for customers’ experience with Lowe’s. This associate plays a critical role in helping our customers select the right products, ensuring quotes are accurate, verifying correct price labels, and confirming that all customer needs are met. In addition, this associate delivers excellent customer service by listening to customers, using expertise to help customers, and loading merchandise for customers. This associate must always remain vigilant and report any safety or security concerns around the entrance of the store. The Customer Service Associate responsibilities vary dependent on the department he/she supports. Customer Service Associates work in one of the following areas: Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. Individuals applying for a role as a Customer Service Associate may be considered for any one of these areas, depending on hiring needs and skillset. Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores. What We're Looking For • Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store. • Requires morning, afternoon and evening availability any day of the week. • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. • CSAs assigned to the Greeter departments (available in select stores) minimally must be able to lift 10 pounds without assistance; may lift over 10 pounds with or without assistance. • CSAs assigned to all other departments (excluding Greeter departments) minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance. What You Need To Succeed Minimum Qualifications • 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information. • 6 months experience using common retail technology, such as smart phones and tablets. • Ability to obtain sales related licensure or registration as may be required by law. Preferred Qualifications • 6 months of sales experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits. • 6 months of retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business. • Bi-lingual skills, if applicable to the store. • Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials). Pay Range for CA, CO, HI, NJ, NY, DC, IL, WA: $15.50 - $16.15 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page. Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

What You Will Do All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Specialist Flooring, this means: • Being friendly and professional, eager to understand the customer’s specific needs in order to pair the best products and service offerings in support of their project. • Ensuring displayed merchandise reflects our high standards of showroom readiness, operates as intended during demonstrations, and is up to date, accurately mirroring the manufacturers current product offering. • Engaging in safe work practices including the proper operation of store equipment. The Sales Specialist Flooring serves as an expert, explaining the specifications and features of a product or service to existing or potential customers, with the goal of closing a sale. This associate provides exceptional consultative services to customers and confirms their needs are met before leaving the store. The Sales Specialist Flooring is also responsible for executing orders and projects in their area of focus. Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores. What We're Looking For • Hourly Full Time: Generally scheduled 39 to 40 hours per week, respectively; more hours may be required based on the needs of the store. • Requires morning, afternoon and evening availability any day of the week. • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. • Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance. What You Need To Succeed Minimum Qualifications • High School Diploma or equivalent. • 1 year of external experience in customer facing sales OR 6 months Lowe's retail experience. Preferred Qualifications • 1 year of experience entering and submitting customer sales orders, including Special Order Sales. • 2 years of experience identifying and selling products based upon customer needs or plans. • 2 years of experience in providing customer service including identifying and resolving customer complaints, greeting customers, answering phones, building relationships with customers, and thanking customers for their business. • 2 years of experience following up on outstanding or incomplete customer orders, sales, or installs. • 1 year of experience promoting product related services and plans such as installation, delivery, credit financing, or extended protection plans. • 2 years of experience in a sales environment with required sales goals or metrics. • 1 year of employment with Lowe's as a Sales Specialist. • 2 years of experience in a trade directly related to flooring OR 2 years experience selling flooring. If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position. Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Customer Service Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programsBuilds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe’s specificationsCollaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time)Analyzes metrics and provides feedback on project execution and in-store service to store, market, and corporate leaders. Although majority of time of time will be spent in activities that do not involve the direct interaction with customers, the individual in this role is expected to engage with customers when the opportunity arises. This includes: Understands customers’ needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandiseSeeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandiseListens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessaryDemonstrates sincere appreciation to customersCommunicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs In-Stock Moves or replaces beams and grids, rotates stock, builds products, and displays products and support materials using power equipment (e.g., lifts, order pickers) per reset and/or project instructions and processesIdentifies damaged products, removes them from the shelves, delivers them to Return to Manufacturer (RTM) area, and signs off on the products as defectiveVerifies buyback items and ensures they are pulled, prepped, and ready for shippingIdentifies damaged or missing signage, displays, and collateral and orders replacements in accordance with merchandising standards and planogram detailsUpdates/validates wayfinding and product location signage as well as digital maintenance of this information throughout the storeConfirms that product pricing information is visible and clear and resolves/replaces any missing pricing labelsEnsures cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately, helping to drive add-on salesWorks with store leadership to stage clearance and damaged merchandise for quick saleSorts products in bins, drawers and boxes to ensure that they are in the proper location Clean and Safe Stores Reviews, completes, and enters completion details (when, what, amount of time spent, taking and uploading photographs to confirm servicing completion, etc.) for all assigned merchandise reset, service, and maintenance tasksEnsures all reset displays are safe and in working order and repaired/replaced as neededRepairs/seals damaged packaging and boxes including peg-hook itemsRemoves all trash, moves cardboard boxes to the bailer, and moves plastic wrap and other debris to the compactorReplaces light bulbs and alerts Facility Services Associate (FSA) when additional maintenance issues are noted (lights out, painting, etc.)Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset ProtectionEnsures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areasMaintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gatesAdheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devicesOperates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler) In addition to the above responsibilities, this individual is held accountable for other duties as assigned. Maintain point-of-sale signage including bin plus beam label stock ensuring all bin locators are placed and price changes are activatedAudit and update pricing labels inside and outside the store to ensure accuracyFollow state-specific guidelines on price changes (Pricing Policy SF-06) Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

What You Will Do All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Specialist Cabinets, this means: • Being friendly and professional, eager to understand the customer’s specific needs in order to pair the best products and service offerings in support of their project. • Ensuring displayed merchandise reflects our high standards of showroom readiness, operates as intended during demonstrations, and is up to date, accurately mirroring the manufacturers current product offering. • Engaging in safe work practices including the proper operation of store equipment. The Sales Specialist serves as an expert, explaining the specifications and features of a product or service to existing or potential customers, with the goal of closing a sale. This associate provides exceptional consultative services to customers and confirms their needs are met before leaving the store. The Sales Specialist Cabinets is also responsible for executing orders and projects in their area of focus. Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores. What We're Looking For • Hourly Full Time: Generally scheduled 39 to 40 hours per week, respectively; more hours may be required based on the needs of the store. • Requires morning, afternoon and evening availability any day of the week. • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. • Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance. What You Need To Succeed Minimum Qualifications • High School Diploma or equivalent. • 1 year of external experience in customer facing sales OR 6 months Lowe's retail experience. Preferred Qualifications • 1 year of experience entering and submitting customer sales orders, including Special Order Sales. • 2 years of experience identifying and selling products based upon customer needs or plans. • 2 years of experience in providing customer service including identifying and resolving customer complaints, greeting customers, answering phones, building relationships with customers, and thanking customers for their business. • 2 years of experience following up on outstanding or incomplete customer orders, sales, or installs. • 1 year of experience promoting product related services and plans such as installation, delivery, credit financing, or extended protection plans. • 2 years of experience in a sales environment with required sales goals or metrics. • 1 year of employment with Lowe's as a Sales Specialist. • 2 years of experience designing customized products for customers through the use of 20/20 or Computer-Aided Design system. • Professional Certification related to position being considered (i.e., NKBA - National Kitchen & Bath Association). • Associate Degree in Interior Design. If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position. Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Essential Functions: NOTE: Minors in this role may not be responsible for some of the activities listed below Assisted Self Check Out • Demonstrates ability to monitor and identify customers who need assistance at multiple self-checkout registers simultaneously • Approaches and interacts with customers to proactively recommend products and services appropriately • Proactively greets, assists, and engages with multiple customers on multiple registers at the same time • Moves throughout the checkout area standing, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions • Thanks, the customer for their business and invites them back to shop at Lowe’s Customer Service • Actively seeks out and greets customers to identify and understand their needs at check out • Sincerely thanks every customer for their business and invites them back to Lowe’s • Builds and maintains knowledge of the company’s products and services • Proactively recommends appropriate products, credit programs, and protection plans related to Lowe’s products during check out • Uses a cash register, assisted self-checkout registers, or mobile checkout unit to process sales transactions, returns, and refunds according to company guidelines • Removes security tags, verifies product information, and bags merchandise for customers • Responds to EAS alerts • Answers incoming phone calls and directs calls or takes messages as needed • Calls for assistance to open additional registers to accommodate high customer volume In-stock • Ensures merchandise is accurately scanned • Prepares register area throughout the day; by confirming functionality of registers and scanners and stocking register supplies • Fills and faces coolers, shelves, and merchandising areas around the front end • Inspects returned merchandise for damages and place returned merchandise in the appropriate areas • Assists with Pick Up In Store customer experience by picking and staging merchandise • Enters and submits customer orders accurately, prints order tickets, verifies receipts, places online orders, and signs off on loading tickets Clean and Safe Stores • Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection • Complies with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas • Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates • Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices • Operates store equipment as needed depending on one’s specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compactor baler) General • Associates supporting the Administrative office create, manage, and update reports (Examples: Accounts Receivable Payment Detail Retrieval, Expense Payables Invoice Advisory, Outstanding Return Checks, and Temporary Accounts) • Associates may process customer credit card payments and applications, mail invoices, and investigate and resolve credit disputes with customers • Associates may work in different checkout areas of the store, to include: Assisted Self-Checkout, Lumber, Mainline, Outside Lawn & Garden, or Returns • In addition to the above responsibilities, this individual is held accountable for other duties as assigned Minimum Requirements: • Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information. • Less than 1 year of experience standing and navigating throughout the checkout areas for extended periods of time in a retail store environment • Less than 1 year of experience actively moving throughout a fast-paced self-checkout area, monitoring customer scanning of product, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions Preferences: • High school diploma or equivalent. • Less than 1 year of experience actively moving throughout a fast-paced self-checkout area, monitoring customer scanning of product, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions. Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Essential Functions: NOTE: Minors in this role may not be responsible for some of the activities listed below Assisted Self Check Out • Demonstrates ability to monitor and identify customers who need assistance at multiple self-checkout registers simultaneously • Approaches and interacts with customers to proactively recommend products and services appropriately • Proactively greets, assists, and engages with multiple customers on multiple registers at the same time • Moves throughout the checkout area standing, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions • Thanks, the customer for their business and invites them back to shop at Lowe’s Customer Service • Actively seeks out and greets customers to identify and understand their needs at check out • Sincerely thanks every customer for their business and invites them back to Lowe’s • Builds and maintains knowledge of the company’s products and services • Proactively recommends appropriate products, credit programs, and protection plans related to Lowe’s products during check out • Uses a cash register, assisted self-checkout registers, or mobile checkout unit to process sales transactions, returns, and refunds according to company guidelines • Removes security tags, verifies product information, and bags merchandise for customers • Responds to EAS alerts • Answers incoming phone calls and directs calls or takes messages as needed • Calls for assistance to open additional registers to accommodate high customer volume In-stock • Ensures merchandise is accurately scanned • Prepares register area throughout the day; by confirming functionality of registers and scanners and stocking register supplies • Fills and faces coolers, shelves, and merchandising areas around the front end • Inspects returned merchandise for damages and place returned merchandise in the appropriate areas • Assists with Pick Up In Store customer experience by picking and staging merchandise • Enters and submits customer orders accurately, prints order tickets, verifies receipts, places online orders, and signs off on loading tickets Clean and Safe Stores • Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection • Complies with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas • Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates • Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices • Operates store equipment as needed depending on one’s specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compactor baler) General • Associates supporting the Administrative office create, manage, and update reports (Examples: Accounts Receivable Payment Detail Retrieval, Expense Payables Invoice Advisory, Outstanding Return Checks, and Temporary Accounts) • Associates may process customer credit card payments and applications, mail invoices, and investigate and resolve credit disputes with customers • Associates may work in different checkout areas of the store, to include: Assisted Self-Checkout, Lumber, Mainline, Outside Lawn & Garden, or Returns • In addition to the above responsibilities, this individual is held accountable for other duties as assigned Minimum Requirements: • Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information. • Less than 1 year of experience standing and navigating throughout the checkout areas for extended periods of time in a retail store environment • Less than 1 year of experience actively moving throughout a fast-paced self-checkout area, monitoring customer scanning of product, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions Preferences: • High school diploma or equivalent. • Less than 1 year of experience actively moving throughout a fast-paced self-checkout area, monitoring customer scanning of product, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions. Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Essential Functions: NOTE: Minors in this role may not be responsible for some of the activities listed below Assisted Self Check Out • Demonstrates ability to monitor and identify customers who need assistance at multiple self-checkout registers simultaneously • Approaches and interacts with customers to proactively recommend products and services appropriately • Proactively greets, assists, and engages with multiple customers on multiple registers at the same time • Moves throughout the checkout area standing, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions • Thanks the customer for their business and invites them back to shop at Lowe’s Customer Service • Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs • Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise • Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary • Demonstrates sincere appreciation to customers • Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs • Coaches, develops, provides feedback, and trains associates in the various departmental duties or sales opportunities • Uses a cash register to process sales transactions, returns, and refunds according to company guidelines • Provides proper monetary change to CSA Front End associates for register activities • Provides supervision, coaching, and support to CSA Front End Team (Front End/Loaders) • Removes security tags, verifies product information, and bags merchandise for customers • Answers incoming phone calls and directs calls or takes messages as needed • Opens additional registers, when necessary, to ensure enough coverage always • Assists in line vesting to help quicker turnaround time for checkout In-stock • Prepares register area at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies • Inspects returned merchandise for damages • Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets • Reviews and places online orders and returned merchandise in the appropriate areas • Looks up product information and competitor prices for products to verify price match • Records all items that are used in the store on the store use lists Clean and Safe Stores • Obtains safety bags from the cash office and monitors the amount of cash in the drawers to ensure it does not exceed requirements • Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm • Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection • Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas • Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates • Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices • Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler) General • In addition to the above responsibilities, this individual is held accountable for other duties as assigned Minimum Requirements: • Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information. • Less than 1 year of experience using common retail technology, such as smart phones and tablets • 1 to 2 years of retail experience as a cashier • Must be able to lift items weighing up to 15 pounds with or without a reasonable accommodation Preferences: • High school diploma or equivalent. • 1 to 2 years of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits • 1 to 2 years of experience as a head cashier • 1 to 2 years of experience working in any department at a Lowe's retail store • 1 to 2 years of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees • Less than a year of retail experience detecting common signs of shoplifting (e.g., merchandise hidden inside of containers, merchandise under carts, price labels switched) #LI-102KAUP Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Essential Functions: NOTE: Minors in this role may not be responsible for some of the activities listed below Assisted Self Check Out • Demonstrates ability to monitor and identify customers who need assistance at multiple self-checkout registers simultaneously • Approaches and interacts with customers to proactively recommend products and services appropriately • Proactively greets, assists, and engages with multiple customers on multiple registers at the same time • Moves throughout the checkout area standing, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions • Thanks the customer for their business and invites them back to shop at Lowe’s Customer Service • Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs • Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise • Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary • Demonstrates sincere appreciation to customers • Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs • Coaches, develops, provides feedback, and trains associates in the various departmental duties or sales opportunities • Uses a cash register to process sales transactions, returns, and refunds according to company guidelines • Provides proper monetary change to CSA Front End associates for register activities • Provides supervision, coaching, and support to CSA Front End Team (Front End/Loaders) • Removes security tags, verifies product information, and bags merchandise for customers • Answers incoming phone calls and directs calls or takes messages as needed • Opens additional registers, when necessary, to ensure enough coverage always • Assists in line vesting to help quicker turnaround time for checkout In-stock • Prepares register area at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies • Inspects returned merchandise for damages • Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets • Reviews and places online orders and returned merchandise in the appropriate areas • Looks up product information and competitor prices for products to verify price match • Records all items that are used in the store on the store use lists Clean and Safe Stores • Obtains safety bags from the cash office and monitors the amount of cash in the drawers to ensure it does not exceed requirements • Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm • Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection • Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas • Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates • Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices • Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler) General • In addition to the above responsibilities, this individual is held accountable for other duties as assigned Minimum Requirements: • Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information. • Less than 1 year of experience using common retail technology, such as smart phones and tablets • 1 to 2 years of retail experience as a cashier • Must be able to lift items weighing up to 15 pounds with or without a reasonable accommodation Preferences: • High school diploma or equivalent. • 1 to 2 years of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits • 1 to 2 years of experience as a head cashier • 1 to 2 years of experience working in any department at a Lowe's retail store • 1 to 2 years of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees • Less than a year of retail experience detecting common signs of shoplifting (e.g., merchandise hidden inside of containers, merchandise under carts, price labels switched) #LI-102KAUP Pay Range for CA, CO, HI, NJ, NY, WA: $17.00 - $18.40 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page. Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

What You Will Do All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Receiver/Stocker, this means: • Being friendly and professional, and responding quickly to customer and associate needs. • Ensuring merchandise is accurately received, stocked, and replenished. • Following proper lifting guidelines to ensure safe moving and placement of merchandise. The Receiver/Stocker helps provide and deliver the right products to our customers by safely unloading merchandise from incoming freight, moving it to the sales floor, and stocking departments. This associate handles hazardous materials, replaces damaged shelving, keeps the backroom organized, and ensures equipment is charged. Additionally, this associate organizes merchandise and top stock to set up stores for sales success. To be successful, the associate must understand and prepare for the physical demands of moving merchandise for the majority of his/her shift. Depending on location type, the Receiver/Stocker works morning, afternoon evening, or overnight to prepare for store opening. Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores. What We're Looking For • Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store. • Depending on location type, this role requires morning, afternoon evening, or overnight availability any day of the week. • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. • Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance. What You Need To Succeed Minimum Qualifications • Ability to read, write, and perform basic arithmetic (addition, subtraction). Preferred Qualifications • 3 months of experience operating forklift/power equipment such as lifts, order pickers, and similar equipment. • 6 months of experience in a warehouse performing inventory handling and stocking. Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Essential Functions: NOTE: Minors in this role may not be responsible for some of the activities listed below Assisted Self Check Out • Demonstrates ability to monitor and identify customers who need assistance at multiple self-checkout registers simultaneously • Approaches and interacts with customers to proactively recommend products and services appropriately • Proactively greets, assists, and engages with multiple customers on multiple registers at the same time • Moves throughout the checkout area standing, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions • Thanks the customer for their business and invites them back to shop at Lowe’s Customer Service • Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs • Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise • Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary • Demonstrates sincere appreciation to customers • Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs • Coaches, develops, provides feedback, and trains associates in the various departmental duties or sales opportunities • Uses a cash register to process sales transactions, returns, and refunds according to company guidelines • Provides proper monetary change to CSA Front End associates for register activities • Provides supervision, coaching, and support to CSA Front End Team (Front End/Loaders) • Removes security tags, verifies product information, and bags merchandise for customers • Answers incoming phone calls and directs calls or takes messages as needed • Opens additional registers, when necessary, to ensure enough coverage always • Assists in line vesting to help quicker turnaround time for checkout In-stock • Prepares register area at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies • Inspects returned merchandise for damages • Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets • Reviews and places online orders and returned merchandise in the appropriate areas • Looks up product information and competitor prices for products to verify price match • Records all items that are used in the store on the store use lists Clean and Safe Stores • Obtains safety bags from the cash office and monitors the amount of cash in the drawers to ensure it does not exceed requirements • Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm • Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection • Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas • Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates • Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices • Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler) General • In addition to the above responsibilities, this individual is held accountable for other duties as assigned Minimum Requirements: • Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information. • Less than 1 year of experience using common retail technology, such as smart phones and tablets • 1 to 2 years of retail experience as a cashier • Must be able to lift items weighing up to 15 pounds with or without a reasonable accommodation Preferences: • High school diploma or equivalent. • 1 to 2 years of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits • 1 to 2 years of experience as a head cashier • 1 to 2 years of experience working in any department at a Lowe's retail store • 1 to 2 years of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees • Less than a year of retail experience detecting common signs of shoplifting (e.g., merchandise hidden inside of containers, merchandise under carts, price labels switched) Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

What You Will Do All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. As a Fulfillment Associate, this means: • Being friendly and professional, and responding quickly to customer and associate needs. • Ensuring merchandise is in good condition, accurately accounted for, and delivered to customers on-time. • Pulling merchandise safely for loading onto delivery trucks and helping customers and staff move merchandise safely. The Fulfillment Associate assists customers, delivery team members, and Installation PROviders by pulling and preparing orders prior to pick up, replenishing shelves for next customers and loading merchandise into their vehicles. To meet the needs of our customers, this associate must feel comfortable engaging in conversations with other associates to ensure correct products are delivered on time. The associate helps ensure that the right products are delivered to our customers by accurately pulling, inspecting and preparing merchandise for delivery or pick up, as well as verifying invoices against loaded products. In addition, the associate ensures deliveries are ready upon truck arrival, and assists with loading merchandise, including large appliances. Safety is critical because this associate lifts and moves merchandise for staff and customers frequently throughout his/her shift. Fulfillment Associate(s) assigned to the Pro Department are required to be certified on the following Power Equipment (PE) within 30 days of their start date in the Pro Department: forklifts, pallet jacks and electrical lifts. Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores. What We're Looking For • Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store. • Requires morning, afternoon and evening availability any day of the week. • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. • Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance. What You Need To Succeed Minimum Qualifications • Ability to read, write, and perform basic arithmetic (addition, subtraction). • 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information. • 6 months experience using common retail technology, such as smart phones and tablets. • Ability to obtain sales related licensure or registration as may be required by law. Preferred Qualifications • 6 months retail experience. • 6 months of experience in a customer service or product fulfillment position at a home improvement or hardware retailer in related department (e.g., kitchen, plumbing, electrical, lawn and garden). • 6 months experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles. Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Essential Functions: • Responsible to support delivery operations from internal and external customers. • Communication with customers to obtain feedback for improving customer in home delivery experiences, assist in problem solving in creating brand loyalty and lasting customer relationships. • Ability to deliver business results and handle multiple tasks in a past paced environment. • Knowledge of Home Delivery XDT operations. • Market Delivery Associate will be assigned daily tasks such as working alerts and queues, process customer order changes and utilize multiple order management systems. • Customer management responsibilities included customer escalated issues and Executive Care opportunities to provide immediate resolutions and solutions. • Interactions with 3PL service providers, Lowe’s Supply Chain functional teams, Lowe’s distribution nodes (BDC, RDC, etc.) and store operations. • Effective problem solving, change adoption, team orientation and empowerment skills. • Builds and maintains business relationships with Retail and Lowe’s Pro partners. • Possess good oral, written skills and knowledgeable utilizing Microsoft office applications. • Maintains continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints received involving In Home Customer Delivery experience. • Work cases as assigned through case management system to ensure all customer issues can be resolved. Escalate issues appropriately to management as needed. • Teamwork – works cooperatively with others to accomplish of joint tasks and common delivery objectives. Contributes to positive environment, fosters collaboration and tangible contribution. Minimum Requirements: • High school diploma or equivalent • 1 year of directly related experience Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Your Impact All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Merchandising Service Manager, this means: (1) Being friendly and professional, and engaging vendors and associates to meet store needs, (2) Ensuring signage, pricing information, and displays are accurate so that merchandise is easy to locate, and (3) Coaching associates in creating visually appealing product displays that are safe, clean, and easy for customers to access. The Merchandising Service Manager (MSM) oversees store execution of all merchandising service, project, and maintenance activities. Successful completion of these tasks results in clean, safe, and accessible merchandise, and an overall appealing shopping experience for our customers. This associate supervises the team that resets (based on planograms), stocks, and prices merchandise accurately. In addition to supervising his/her own team, the MSM coordinates with others in the store to ensure the Merchandising Service Team supports successful sales and operations of the store. In many cases, the MSM must interpret and adapt the planograms and project plans provided to better serve the needs and layout of individual stores.Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores. What you will do Team Leadership Schedules Merchandising Service team and manages resources for the team to drive efficient project execution in fulfillment of the overall Merchandising Service strategy Guides Merchandising Service Associates (MSAs) around project priorities, scheduling, expectations, and needs (e.g., materials, supplies, time) Delivers onboarding and training, provides on-the-job coaching, and mentors MSAs Coaches MSAs on performance Creates tailored developments plans for MSAs by analyzing metric and individual strengths, weaknesses, and needs Handles disciplinary actions and proactively partners with HR business partner Manages project and travel expenses and weekly payroll Identifies and resolves project and/or store-level issues using available resources Summarizes and communicates project information, updates, and feedback on project execution with store team, field leaders, and corporate teams Identifies opportunities to improve efficiency, merchandising, and displays to be shared across the district, region, and enterprise, as appropriate Customer Service Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary Demonstrates sincere appreciation to customers Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs Supports those that directly help customers by providing the tools and resources needed In-stock Oversees that merchandise is stocked, fronted, and fully packed down in assigned area according to planogram Confirms that all signage, reorder stickers, pricing, and product information is accurate Confirms all product displays, resets, and bay integrity efforts are completed according to Lowe's specifications, planograms, and merchandising and safety standards Collaborates with receiving departments in assigned stores to establish or revise the staging process for reset product and product support materials Leads efforts of buyback items and ensures they are pulled, prepped, and ready for shipping Oversees the proper processing of damaged products Coordinates with Merchandising Service Supervisor to ensure all supporting materials are available and logistics are in place to complete projects Clean and Safe Stores Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler) Maintain point-of-sale signage including bin plus beam label stock ensuring all bin locators are placed and price changes are activated Audit and update pricing labels inside and outside the store to ensure accuracy Follow state-specific guidelines on price changes (Pricing Policy SF-06) In addition to the above responsibilities, this individual is held accountable for other duties as assigned Maintain point-of-sale signage including bin plus beam label stock ensuring all bin locators are placed and price changes are activated Audit and update pricing labels inside and outside the store to ensure accuracy Follow state-specific guidelines on price changes (Pricing Policy SF-06) Lead green polo teams to help merchandise our live goods in garden centers Lead daily pricing functions for the stores. Lead teams ranging from between 11-21 employees Communicate and coordinate with night teams on execution of projects Control and stay to plan on display and fixture expense lines Continue to staff teams to the authorized head count Oversee large third party labor projects when needed This position manages/supervises people Required Qualifications: High School or GED General Studies 1-2 Years 2 Years Customer service or retail experience in a fast-paced retail environment (or 1 year of Lowe's store experience) Required Less than 1 year 6 Months Experience as a team lead or leading others in an informal capacity Preferred Qualifications: Less than 1 year 1 Year Supervisory experience including coaching/training and evaluating the performance of direct reports Less than 1 year 6 Months Merchandising experience including reading planograms, setting up and tearing down displays Less than 1 year 3 Months Experience operating power equipment such as lifts, order pickers, and similar equipment Ability to read, write, and perform basic arithmetic (addition, subtraction) Ability to work overnight and weekends as required Working knowledge of basic tools needed for the job (e.g., hand tools, drills, saws). About Lowe’s Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 17 million customer transactions a week in the U.S. With total fiscal year 2022 sales of over $97 billion, approximately $92 billion of sales were generated in the U.S., where Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com. Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.