Joann

SUMMARY The Key Holder's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Key Holder will also assist the Store Management team with leading the store team members by observing/coaching individuals as well as performing operational duties that include but are not limited to opening/closing, ensuring store compliance, and finding creative ways to drive the business. The Key Holder will also embody characteristics and perform the duties of Hearts, Hands, Minds, and Inspire. ESSENTIAL RESPONSIBILITIES HEARTS Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs. Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location. Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor HANDS Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision. Lift boxes from the truck and receiving area, place and arrange items on shelves and racks. Required to enter and exit truck beds to remove freight. Unloads freight from the truck and sorts it according to company procedures. Move product from truck to sales floor as needed. Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail. Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency MINDS Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events. Proactively drives sales through product knowledge, active selling techniques, suggesting services, and building strong customer relationships to the JOANN brand. Assists leadership in minimizing shrink in the store by ensuring policy and procedure compliance including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management. Works with store management to identify opportunities to drive the business and increase sales/profit. INSPIRE Works closely with Store Management to identify key tasks and assists in delegating them to Team Members. Follows up to ensure tasks are completed well and in a timely manner. May act as MOD to open/close store when no member of store management is present. Collaborates with other Team Members or store management on projects in a professional manner. PHYSICAL REQUIREMENTS Stand during an entire shift (other than normal break time).Continuously walk around all areas of the store throughout shift.Read written instructions, reports, and other information on paper and computer screens.Orally communicate with customers and other team members on consistent basis throughout their shift.Input data on computer keyboard and handheld units.Use 2-way radios (hear incoming messages and provide verbal response).Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.Lift, place, and arrange items on shelves and racks.Bend down and reach above head.Climb and descend ladder.Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2 lbs on a constant basis, 10 lbs on a frequent basis, 10-49 lbs on an occasional basis, and 50-97 lbs group lifts on an infrequent basis). EXPECTED AVAILABILITY Applicable laws may place restrictions on a Team Members ability to perform certain work duties listed in this job description. Please contact your manager if you have any questions regarding the limitations on the duties you can perform. Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by JOANN and are not guaranteed any particular number of hours per week. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Hours are scheduled according to needs of the store and the team member's availability. Relocation may be required for career progression. Full-time status requires open availability and ability to work at least an average of 36 hours per week over the course of a year. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Team Members meeting these requirements are eligible for benefits within the Company’s full-time benefits program. Hours are scheduled according to needs of the store and the team member’s availability. Relocation may be required for career progression EDUCATION / EXPERIENCE Education Minimum: High School Diploma, GED, or equivalent Experience Minimum: 1+ years of supervisory experience in a customer centric environment #zr3 This position will be located at: 49 Topsham Fair Mall Rd Ste 17 Topsham, ME 04086-1736 Eligibility for benefits and incentives is dependent upon employment status. JOANN offers the following benefits and incentives to eligible Team Members: Medical, Dental and Vision benefit plans Company-paid basic, Optional, and Dependent life insurance Long-term disability and Company-paid Short-term disability Paid Time Off and Sick Time Tuition Reimbursement Team Member Discount For more details on benefits and eligibility requirements, Click Here or visit https://joann.myben.site/ JOANN is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. JOANN is an at-will employer, which means that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and and authorized representative of JOANN.

JOANN Distribution & OMNI Fulfillment Centers utilize optimal processes and the latest technology to create a state-of-the-art inventory distribution system. Here, we control the flow of product to our entire network of stores. Our Team Members focus on quality and efficiency to ensure that JOANN products –from fabrics to frames –are delivered safely to our stores and on schedule for our customers. Whether you operate material handling equipment to unload or replenish inventory, fulfill orders or prepare the orders for shipments, you will be an integral component of our business. Here, teamwork, innovative thinking and attention to detail are the keys to our success. SUMMARY Team Member can perform some or all of the jobs needed to move the product through the Distribution Center. This includes any function from receiving, selection, driving equipment and shipping. ESSENTIAL RESPONSIBILITIES • Unloader: Unloads and stages the inbound freight for detailing. • Detailer: Sorts and separates cases of product, also Verifies the pack, size and quantity of each article that comes in the DC. Labels the product for putaway • Driver/Stocker: Uses powered equipment when needed to put product away from the dock or to replenish product for selection. • Selector: Accurately selects items and packs them into the correct cartons for shipment to our stores. Will be required to utilize powered equipment while selecting some orders • Line Operator: Monitors the strappers and makes sure the cartons are in the correct sequence. They also make sure there is an end of wave tote for every wave. Will be continuously lifting and loading cartons onto a conveyor line. • Loader: Loads cartons high and tight in the trailers to maximize the cube. Also monitors the carton labels to ensure we load the correct cartons in the trailers. • Housekeeper: Detail cleans under the racks and any other area of the DC that would not be kept clean by the selectors. Collects and compacts cardboard throughout the DC. SKILLS / COMPETENCIES Able to achieve/maintain production requirements Attentive to all aspects of the environment while working Able to work effectively for significant periods of time in a location with little interpersonal contact Able to work well with others Sensitive to the diversity and needs of others Support company values and support company objectives. Regular and Predictable Attendance Available to work scheduled hours to include overtime and weekends as required Must be able to stand and/or walk on concrete for a minimum of 8 hours per day Must be able to lift between 50-70 pounds unassisted Comfortable with working at elevated altitude This job description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. PHYSICAL REQUIREMENTS Able to lift between 25-50 pounds unassistedAble to stand and / or walk on concrete for a minimum of 8 hours per day.Able to climb multiple flights of stairs throughout the day.Able to push boxes and / or totes which may weigh up to 50 pounds via a line with rollers. EDUCATION / EXPERIENCE Education Minimum: High school diploma or general education degree (GED)Experience Minimum: Warehouse experience This position will be located at: 3101 Anderson Road Opelika, AL 36801 Eligibility for benefits and incentives is dependent upon employment status. JOANN offers the following benefits and incentives to eligible Team Members: Medical, Dental and Vision benefit plans Company-paid basic, Optional, and Dependent life insurance Long-term disability and Company-paid Short-term disability Paid Time Off and Sick Time 401(k) Retirement Plan with an employer % match and Employee Stock Purchase Plan Tuition Reimbursement Team Member Discount For more details on benefits and eligibility requirements, Click Here or visit https://joann.myben.site/ JOANN is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. JOANN is an at-will employer, which means that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and and authorized representative of JOANN.

SUMMARY Handmade happiness starts with you! The Team Member's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their Happy Place! All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Team Member will also contribute to the overall sales and environment of the store through positive interactions with customers and other Team Members. The Team Member creates an exceptional in-store experience and provides excellent customer service by interacting and engaging with customers. Utilizing JOANN's Hearts, Hands, Minds and Inspire, the Team Member will find success in their role! JOB DUTIES HEARTS Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs.Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location.Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor. HANDS Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision.Lift boxes from the truck and receiving area, place, and arrange items on shelves and racks. Required to enter and exit truck beds to remove freight. Unloads freight from the truck and sorts it according to company procedures. Move product from delivering truck to sales floor as needed.Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency. MINDS Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events.Proactively drives sales through product knowledge, suggestive selling, innovative merchandising and building strong customer relationships to the JOANN brand.Works to minimize shrink in the store by following proper policies and procedures including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management. INSPIRE Assists other Team Members with tasks to ensure that the team exceeds expectations set by Store Management.Works with Store Management and other Team Members on projects in a friendly and professional manner.Assists with training new Team Members on running the register, cutting fabric, stocking shelves, and customer service. ​Applicable laws may place restrictions on a Team Member's ability to perform certain work duties listed in this job description. Please contact your manager if you have any questions regarding the limitations on the duties you can perform. PHYSICAL REQUIREMENTS Stand during an entire shift (other than normal break time).Continuously walk around all areas of the store throughout shift.Read written instructions, reports, and other information on paper and computer screens.Orally communicate with customers and other team members on consistent basis throughout their shift.Input data on computer keyboard and handheld units.Use 2-way radios (hear incoming messages and provide verbal response).Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.Lift, place, and arrange items on shelves and racks.Bend down and reach above head.Climb and descend ladder.Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2 lbs. on a constant basis, 10 lbs. on a frequent basis, 10-49 lbs. on an occasional basis, and 50-97 lbs. group lifts on an infrequent basis). EXPECTED AVAILABILITY Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by JOANN and are not guaranteed any particular number of hours per week. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Hours are scheduled according to needs of the store and the team member's availability. Relocation may be required for career progression. EDUCATION & EXPERIENCE Education Minimum: No minimum education requirement Education Preferred: High School Diploma or equivalent Experience Minimum: No experience required Experience Preferred: 1-3 years previous experience in a customer-centric environment This position will be located at: 8745 Glacier Hwy Juneau, AK 99801-8000 Eligibility for benefits and incentives is dependent upon employment status. JOANN offers the following benefits and incentives to eligible Team Members: Medical, Dental and Vision benefit plans Company-paid basic, Optional, and Dependent life insurance Long-term disability and Company-paid Short-term disability Paid Time Off and Sick Time Tuition Reimbursement Team Member Discount For more details on benefits and eligibility requirements, Click Here or visit https://joann.myben.site/ JOANN is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. JOANN is an at-will employer, which means that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and and authorized representative of JOANN.

SUMMARY Handmade happiness starts with you! The Key Holder's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their Happy Place! All Key Holders drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Key Holder will also assist the Store Management team with leading the store team members by observing/coaching individuals as well as performing operational duties that include but are not limited to opening/closing, ensuring store compliance, and finding creative ways to drive the business. The Key Holder creates an exceptional in-store experience and provides excellent customer service by interacting and engaging with customers. Utilizing JOANN's Hearts, Hands, Minds and Inspire, the Key Holder will find success in their role! JOB DUTIES HEARTS Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs.Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location.Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor. HANDS Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision.Lift boxes from the truck and receiving area, place and arrange items on shelves and racks. Required to enter and exit truck beds to remove freight. Unloads freight from the truck and sorts it according to company procedures. Move product from truck to sales floor as needed.Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency. MINDS Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events.Proactively drives sales through product knowledge, active selling techniques, suggesting services, and building strong customer relationships to the JOANN brand.Assists leadership in minimizing shrink in the store by ensuring policy and procedure compliance including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management.Works with store management to identify opportunities to drive the business and increase sales/profit. INSPIRE Works closely with Store Management to identify key tasks and assists in delegating them to Team Members.Follow-up to ensure tasks are completed well and in a timely manner.May act as MOD to open/close store when no member of store management is present.Collaborates with other Team Members or store management on projects in a professional manner.​ Applicable laws may place restrictions on a Key Holder's ability to perform certain work duties listed in this job description. Please contact your manager if you have any questions regarding the limitations on the duties you can perform. PHYSICAL REQUIREMENTS Stand during an entire shift (other than normal break time).Continuously walk around all areas of the store throughout shift.Read written instructions, reports, and other information on paper and computer screens.Orally communicate with customers and other team members on consistent basis throughout their shift.Input data on computer keyboard and handheld units.Use 2-way radios (hear incoming messages and provide verbal response).Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.Lift, place, and arrange items on shelves and racks.Bend down and reach above head.Climb and descend ladder.Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2 lbs. on a constant basis, 10 lbs. on a frequent basis, 10-49 lbs. on an occasional basis, and 50-97 lbs. group lifts on an infrequent basis). EXPECTED AVAILABILITY Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by JOANN and are not guaranteed any particular number of hours per week. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Hours are scheduled according to the needs of the store and the team member's availability. Relocation may be required for career progression. Full-time status requires open availability and the ability to work at least an average of 36 hours per week over the course of a year. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Team Members meeting these requirements are eligible for benefits within the Company's full-time benefits program. Hours are scheduled according to the needs of the store and the team member's availability. Relocation may be required for career progression. EDUCATION & EXPERIENCE Education Minimum: High School Diploma or equivalent Experience Minimum: 1+ years of supervisory experience in a customer-centric environment Experience Preferred: 2-3+ years of retail supervisory experience #zr3 This position will be located at: 4380 N Oracle Rd Tucson, AZ 85705 Eligibility for benefits and incentives is dependent upon employment status. JOANN offers the following benefits and incentives to eligible Team Members: Medical, Dental and Vision benefit plans Company-paid basic, Optional, and Dependent life insurance Long-term disability and Company-paid Short-term disability Paid Time Off and Sick Time Tuition Reimbursement Team Member Discount For more details on benefits and eligibility requirements, Click Here or visit https://joann.myben.site/ JOANN is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. JOANN is an at-will employer, which means that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and and authorized representative of JOANN.

Summary The Key Holder's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Key Holder will also assist the Store Management team with leading the store team members by observing/coaching individuals as well as performing operational duties that include but are not limited to opening/closing, ensuring store compliance, and finding creative ways to drive the business. The Key Holder will also embody characteristics and perform the duties of Hearts, Hands, Minds, and Inspire. Responsibilities & Competencies HEARTS Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs. Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location. Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor. HANDS Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision. Lift boxes from the truck and receiving area, place and arrange items on shelves and racks. Required to enter and exit truck beds to remove freight. Unloads freight from the truck and sorts it according to company procedures. Move product from truck to sales floor as needed. Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail. Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency MINDS Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events. Proactively drives sales through product knowledge, active selling techniques, suggesting services, and building strong customer relationships to the JOANN brand. Assists leadership in minimizing shrink in the store by ensuring policy and procedure compliance including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management. Works with store management to identify opportunities to drive the business and increase sales/profit. INSPIRE Works closely with Store Management to identify key tasks and assists in delegating them to Team Members. Follows up to ensure tasks are completed well and in a timely manner. May act as MOD to open/close store when no member of store management is present. Collaborates with other Team Members or store management on projects in a professional manner. Applicable laws may place restrictions on a Team Members ability to perform certain work duties listed in this job description. Please contact your manager if you have any questions regarding the limitations on the duties you can perform. Physical Demands Stand during an entire shift (other than normal break time). Continuously walk around all areas of the store throughout shift. Read written instructions, reports, and other information on paper and computer screens. Orally communicate with customers and other team members on consistent basis throughout their shift. Input data on computer keyboard and handheld units. Use 2-way radios (hear incoming messages and provide verbal response). Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor. Lift, place, and arrange items on shelves and racks. Bend down and reach above head. Climb and descend ladder. Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2 lbs on a constant basis, 10 lbs on a frequent basis, 10-49 lbs on an occasional basis, and 50-97 lbs group lifts on an infrequent basis). Expected Availability Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by JOANN and are not guaranteed any particular number of hours per week. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Hours are scheduled according to needs of the store and the team member's availability. Relocation may be required for career progression. Full-time status requires open availability and ability to work at least an average of 36 hours per week over the course of a year. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Team Members meeting these requirements are eligible for benefits within the Company’s full-time benefits program. Hours are scheduled according to needs of the store and the team member’s availability. Relocation may be required for career progression. Education & Experience Education Minimum - High School Diploma or equivalent Experience Minimum - 1+ years of supervisory experience in a customer centric environment #zr3 This position will be located at: 6161 Columbia Crossing Dr Columbia, MD 21045-8206 Eligibility for benefits and incentives is dependent upon employment status. JOANN offers the following benefits and incentives to eligible Team Members: Medical, Dental and Vision benefit plans Company-paid basic, Optional, and Dependent life insurance Long-term disability and Company-paid Short-term disability Paid Time Off and Sick Time Tuition Reimbursement Team Member Discount For more details on benefits and eligibility requirements, Click Here or visit https://joann.myben.site/ JOANN is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. JOANN is an at-will employer, which means that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and and authorized representative of JOANN.

Summary The Key Holder's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Key Holder will also assist the Store Management team with leading the store team members by observing/coaching individuals as well as performing operational duties that include but are not limited to opening/closing, ensuring store compliance, and finding creative ways to drive the business. The Key Holder will also embody characteristics and perform the duties of Hearts, Hands, Minds, and Inspire. Responsibilities & Competencies HEARTS Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs. Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location. Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor. HANDS Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision. Lift boxes from the truck and receiving area, place and arrange items on shelves and racks. Required to enter and exit truck beds to remove freight. Unloads freight from the truck and sorts it according to company procedures. Move product from truck to sales floor as needed. Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail. Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency MINDS Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events. Proactively drives sales through product knowledge, active selling techniques, suggesting services, and building strong customer relationships to the JOANN brand. Assists leadership in minimizing shrink in the store by ensuring policy and procedure compliance including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management. Works with store management to identify opportunities to drive the business and increase sales/profit. INSPIRE Works closely with Store Management to identify key tasks and assists in delegating them to Team Members. Follows up to ensure tasks are completed well and in a timely manner. May act as MOD to open/close store when no member of store management is present. Collaborates with other Team Members or store management on projects in a professional manner. Applicable laws may place restrictions on a Team Members ability to perform certain work duties listed in this job description. Please contact your manager if you have any questions regarding the limitations on the duties you can perform. Physical Demands Stand during an entire shift (other than normal break time). Continuously walk around all areas of the store throughout shift. Read written instructions, reports, and other information on paper and computer screens. Orally communicate with customers and other team members on consistent basis throughout their shift. Input data on computer keyboard and handheld units. Use 2-way radios (hear incoming messages and provide verbal response). Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor. Lift, place, and arrange items on shelves and racks. Bend down and reach above head. Climb and descend ladder. Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2 lbs on a constant basis, 10 lbs on a frequent basis, 10-49 lbs on an occasional basis, and 50-97 lbs group lifts on an infrequent basis). Expected Availability Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by JOANN and are not guaranteed any particular number of hours per week. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Hours are scheduled according to needs of the store and the team member's availability. Relocation may be required for career progression. Full-time status requires open availability and ability to work at least an average of 36 hours per week over the course of a year. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Team Members meeting these requirements are eligible for benefits within the Company’s full-time benefits program. Hours are scheduled according to needs of the store and the team member’s availability. Relocation may be required for career progression. Education & Experience Education Minimum - High School Diploma or equivalent Experience Minimum - 1+ years of supervisory experience in a customer centric environment #zr3 This position will be located at: 2064 Woodbury Ave Ste 302 Newington, NH 03801-7800 Eligibility for benefits and incentives is dependent upon employment status. JOANN offers the following benefits and incentives to eligible Team Members: Medical, Dental and Vision benefit plans Company-paid basic, Optional, and Dependent life insurance Long-term disability and Company-paid Short-term disability Paid Time Off and Sick Time Tuition Reimbursement Team Member Discount For more details on benefits and eligibility requirements, Click Here or visit https://joann.myben.site/ JOANN is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. JOANN is an at-will employer, which means that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and and authorized representative of JOANN.

SUMMARY Handmade happiness starts with you! The Key Holder's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their Happy Place! All Key Holders drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Key Holder will also assist the Store Management team with leading the store team members by observing/coaching individuals as well as performing operational duties that include but are not limited to opening/closing, ensuring store compliance, and finding creative ways to drive the business. The Key Holder creates an exceptional in-store experience and provides excellent customer service by interacting and engaging with customers. Utilizing JOANN's Hearts, Hands, Minds and Inspire, the Key Holder will find success in their role! JOB DUTIES HEARTS Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs.Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location.Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor. HANDS Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision.Lift boxes from the truck and receiving area, place and arrange items on shelves and racks. Required to enter and exit truck beds to remove freight. Unloads freight from the truck and sorts it according to company procedures. Move product from truck to sales floor as needed.Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency. MINDS Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events.Proactively drives sales through product knowledge, active selling techniques, suggesting services, and building strong customer relationships to the JOANN brand.Assists leadership in minimizing shrink in the store by ensuring policy and procedure compliance including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management.Works with store management to identify opportunities to drive the business and increase sales/profit. INSPIRE Works closely with Store Management to identify key tasks and assists in delegating them to Team Members.Follow-up to ensure tasks are completed well and in a timely manner.May act as MOD to open/close store when no member of store management is present.Collaborates with other Team Members or store management on projects in a professional manner.​ Applicable laws may place restrictions on a Key Holder's ability to perform certain work duties listed in this job description. Please contact your manager if you have any questions regarding the limitations on the duties you can perform. PHYSICAL REQUIREMENTS Stand during an entire shift (other than normal break time).Continuously walk around all areas of the store throughout shift.Read written instructions, reports, and other information on paper and computer screens.Orally communicate with customers and other team members on consistent basis throughout their shift.Input data on computer keyboard and handheld units.Use 2-way radios (hear incoming messages and provide verbal response).Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.Lift, place, and arrange items on shelves and racks.Bend down and reach above head.Climb and descend ladder.Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2 lbs. on a constant basis, 10 lbs. on a frequent basis, 10-49 lbs. on an occasional basis, and 50-97 lbs. group lifts on an infrequent basis). EXPECTED AVAILABILITY Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by JOANN and are not guaranteed any particular number of hours per week. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Hours are scheduled according to the needs of the store and the team member's availability. Relocation may be required for career progression. Full-time status requires open availability and the ability to work at least an average of 36 hours per week over the course of a year. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Team Members meeting these requirements are eligible for benefits within the Company's full-time benefits program. Hours are scheduled according to the needs of the store and the team member's availability. Relocation may be required for career progression. EDUCATION & EXPERIENCE Education Minimum: High School Diploma or equivalent Experience Minimum: 1+ years of supervisory experience in a customer-centric environment Experience Preferred: 2-3+ years of retail supervisory experience #zr3 This position will be located at: 100 Commercial Rd space h Leominster, MA 01453 Eligibility for benefits and incentives is dependent upon employment status. JOANN offers the following benefits and incentives to eligible Team Members: Medical, Dental and Vision benefit plans Company-paid basic, Optional, and Dependent life insurance Long-term disability and Company-paid Short-term disability Paid Time Off and Sick Time Tuition Reimbursement Team Member Discount For more details on benefits and eligibility requirements, Click Here or visit https://joann.myben.site/ JOANN is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. JOANN is an at-will employer, which means that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and and authorized representative of JOANN.

SUMMARY The responsibility of the open hours Picker/Packer - Ship From Store (SFS) is first and foremost to deliver a premium customer experience by providing the best experience for our customers and making JOANN their happy place! The role of the Picker/Packer - SFS is to perform various customer service tasks including but not limited to; register, cutting station, sales floor assistance and customer service, quickly and accurately pick and pack online orders so that they can be shipped out directly to the customer. This work takes place during all shifts in order to maximize productivity so that we can process hundreds of orders per shift. The Picker/Packer - SFS will also embody characteristics and perform the duties of Hearts, Hands, Minds, and Inspire. ESSENTIAL RESPONSIBILITIES HEARTS • Ensures orders are received timely- focusing on our customers and their experience as priority number one • Asks questions and identifies opportunities to ensure internal processes support our customer-centric focus • Proactively drives continuous communication through the team and leadership to identify increased efficiencies and progress to goals HANDS • Picks, prepares, and packs online orders for the Ship from Store (SFS) and Buy Online Pick up In Store (BOPIS) programs • Assembles, labels, and completes system transaction of shipping for each individual shipment accurately and efficiently to ensure excellent customer service • Unloads freight from the truck and sorts it according to company procedures. Loads completed Ship from Store orders onto the truck for delivery directly to customers • Participate in Loss Prevention procedures related to Omni-Channel processes MINDS • Processes online orders in a productive and efficient manner in order to meet daily shipping quotas • Maintains high standards throughout the back room by ensuring the area is well organized and by cleaning up any spills/messes with a sense of urgency • Works to minimize shrink or shipping errors in the store by following proper policies and procedures with attention to detail INSPIRE • Assists other Team Members with tasks to ensure that the team exceeds expectations set by Store Management • Works with Store Management and other Team Members on projects in a friendly and professional manner • Assists with training new Team Members on a variety of JOANN processes in the store PHYSICAL REQUIREMENTS Stand during an entire shift (other than normal break time).Continuously walk around all areas of the store throughout shift.Read written instructions, reports, and other information on paper and computer screens.Orally communicate with customers and other team members on consistent basis throughout their shift.Input data on computer keyboard and handheld units.Use 2-way radios (hear incoming messages and provide verbal response).Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.Lift, place, and arrange items on shelves and racks.Bend down and reach above head.Climb and descend ladder.Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2 lbs on a constant basis, 10 lbs on a frequent basis, 10-49 lbs on an occasional basis, and 50-97 lbs group lifts on an infrequent basis). EXPECTED AVAILABILITY Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by JOANN and are not guaranteed any particular number of hours per week. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Hours are scheduled according to needs of the store and the team member's availability. Relocation may be required for career progression. EDUCATION / EXPERIENCE Education Minimum: High School Diploma, GED, or equivalent Experience Minimum: 1+ years experience in a customer centric environment preferred This position will be located at: 501 Roberts Ct Kennesaw, GA 30144 Eligibility for benefits and incentives is dependent upon employment status. JOANN offers the following benefits and incentives to eligible Team Members: Medical, Dental and Vision benefit plans Company-paid basic, Optional, and Dependent life insurance Long-term disability and Company-paid Short-term disability Paid Time Off and Sick Time Tuition Reimbursement Team Member Discount For more details on benefits and eligibility requirements, Click Here or visit https://joann.myben.site/ JOANN is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. JOANN is an at-will employer, which means that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and and authorized representative of JOANN.

SUMMARY Handmade happiness starts with you! The Team Member's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their Happy Place! All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Team Member will also contribute to the overall sales and environment of the store through positive interactions with customers and other Team Members. The Team Member creates an exceptional in-store experience and provides excellent customer service by interacting and engaging with customers. Utilizing JOANN's Hearts, Hands, Minds and Inspire, the Team Member will find success in their role! JOB DUTIES HEARTS Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs. Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location. Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor. HANDS Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision.Lift boxes from the truck and receiving area, place, and arrange items on shelves and racks. Required to enter and exit truck beds to remove freight. Unloads freight from the truck and sorts it according to company procedures. Move product from delivering truck to sales floor as needed. Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency. MINDS Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events. Proactively drives sales through product knowledge, suggestive selling, innovative merchandising and building strong customer relationships to the JOANN brand.Works to minimize shrink in the store by following proper policies and procedures including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management. INSPIRE Assists other Team Members with tasks to ensure that the team exceeds expectations set by Store Management.Works with Store Management and other Team Members on projects in a friendly and professional manner.Assists with training new Team Members on running the register, cutting fabric, stocking shelves, and customer service. ​Applicable laws may place restrictions on a Team Member's ability to perform certain work duties listed in this job description. Please contact your manager if you have any questions regarding the limitations on the duties you can perform. PHYSICAL REQUIREMENTS Stand during an entire shift (other than normal break time).Continuously walk around all areas of the store throughout shift.Read written instructions, reports, and other information on paper and computer screens.Orally communicate with customers and other team members on consistent basis throughout their shift.Input data on computer keyboard and handheld units.Use 2-way radios (hear incoming messages and provide verbal response).Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.Lift, place, and arrange items on shelves and racks.Bend down and reach above head.Climb and descend ladder.Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2 lbs on a constant basis, 10 lbs on a frequent basis, 10-49 lbs on an occasional basis, and 50-97 lbs group lifts on an infrequent basis. EXPECTED AVAILABILITY Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by JOANN and are not guaranteed any particular number of hours per week. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Hours are scheduled according to needs of the store and the team member's availability. Relocation may be required for career progression. EDUCATION & EXPERIENCE Education Minimum: No minimum education requirement Education Preferred: High School Diploma or equivalent Experience Minimum: No experience required. Experience Preferred: 1-3 years of experience in a customer centric environment preferred. This Position will be located at: 1029 Bethel Ave Port Orchard, WA 98366-4207 Range of Pay for Position (Final pay rate is based on experience and qualifications): $16.28-$23.00 Eligibility for benefits and incentives is dependent upon employment status. JOANN offers the following benefits and incentives to eligible Team Members: Medical, Dental and Vision benefit plans Company-paid basic, Optional, and Dependent life insurance Long-term disability and Company-paid Short-term disability Paid Time Off and Sick Time Tuition Reimbursement Team Member Discount For more details on benefits and eligibility requirements, Click Here or visit https://joann.myben.site/ JOANN is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. JOANN is an at-will employer, which means that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and authorized representative of JOANN.

SUMMARY Handmade happiness starts with you! The Key Holder's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their Happy Place! All Key Holders drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Key Holder will also assist the Store Management team with leading the store team members by observing/coaching individuals as well as performing operational duties that include but are not limited to opening/closing, ensuring store compliance, and finding creative ways to drive the business. The Key Holder creates an exceptional in-store experience and provides excellent customer service by interacting and engaging with customers. Utilizing JOANN's Hearts, Hands, Minds and Inspire, the Key Holder will find success in their role! JOB DUTIES HEARTS Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs.Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location.Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor. HANDS Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision.Lift boxes from the truck and receiving area, place and arrange items on shelves and racks. Required to enter and exit truck beds to remove freight. Unloads freight from the truck and sorts it according to company procedures. Move product from truck to sales floor as needed.Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency. MINDS Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events.Proactively drives sales through product knowledge, active selling techniques, suggesting services, and building strong customer relationships to the JOANN brand.Assists leadership in minimizing shrink in the store by ensuring policy and procedure compliance including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management.Works with store management to identify opportunities to drive the business and increase sales/profit. INSPIRE Works closely with Store Management to identify key tasks and assists in delegating them to Team Members.Follow-up to ensure tasks are completed well and in a timely manner.May act as MOD to open/close store when no member of store management is present.Collaborates with other Team Members or store management on projects in a professional manner.​ Applicable laws may place restrictions on a Key Holder's ability to perform certain work duties listed in this job description. Please contact your manager if you have any questions regarding the limitations on the duties you can perform. PHYSICAL REQUIREMENTS Stand during an entire shift (other than normal break time).Continuously walk around all areas of the store throughout shift.Read written instructions, reports, and other information on paper and computer screens.Orally communicate with customers and other team members on consistent basis throughout their shift.Input data on computer keyboard and handheld units.Use 2-way radios (hear incoming messages and provide verbal response).Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.Lift, place, and arrange items on shelves and racks.Bend down and reach above head.Climb and descend ladder.Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2 lbs. on a constant basis, 10 lbs. on a frequent basis, 10-49 lbs. on an occasional basis, and 50-97 lbs. group lifts on an infrequent basis). EXPECTED AVAILABILITY Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by JOANN and are not guaranteed any particular number of hours per week. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Hours are scheduled according to the needs of the store and the team member's availability. Relocation may be required for career progression. Full-time status requires open availability and the ability to work at least an average of 36 hours per week over the course of a year. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Team Members meeting these requirements are eligible for benefits within the Company's full-time benefits program. Hours are scheduled according to the needs of the store and the team member's availability. Relocation may be required for career progression. EDUCATION & EXPERIENCE Education Minimum: High School Diploma or equivalent Experience Minimum: 1+ years of supervisory experience in a customer-centric environment Experience Preferred: 2-3+ years of retail supervisory experience #zr3 This position will be located at: 80 South Tunnel Road Suite 30 Asheville, NC 28805 Eligibility for benefits and incentives is dependent upon employment status. JOANN offers the following benefits and incentives to eligible Team Members: Medical, Dental and Vision benefit plans Company-paid basic, Optional, and Dependent life insurance Long-term disability and Company-paid Short-term disability Paid Time Off and Sick Time Tuition Reimbursement Team Member Discount For more details on benefits and eligibility requirements, Click Here or visit https://joann.myben.site/ JOANN is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. JOANN is an at-will employer, which means that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and and authorized representative of JOANN.

SUMMARY Handmade happiness starts with you! The Team Member's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their Happy Place! All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Team Member will also contribute to the overall sales and environment of the store through positive interactions with customers and other Team Members. The Team Member creates an exceptional in-store experience and provides excellent customer service by interacting and engaging with customers. Utilizing JOANN's Hearts, Hands, Minds and Inspire, the Team Member will find success in their role! JOB DUTIES HEARTS Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs.Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location.Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor. HANDS Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision.Lift boxes from the truck and receiving area, place, and arrange items on shelves and racks. Required to enter and exit truck beds to remove freight. Unloads freight from the truck and sorts it according to company procedures. Move product from delivering truck to sales floor as needed.Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency. MINDS Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events.Proactively drives sales through product knowledge, suggestive selling, innovative merchandising and building strong customer relationships to the JOANN brand.Works to minimize shrink in the store by following proper policies and procedures including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management. INSPIRE Assists other Team Members with tasks to ensure that the team exceeds expectations set by Store Management.Works with Store Management and other Team Members on projects in a friendly and professional manner.Assists with training new Team Members on running the register, cutting fabric, stocking shelves, and customer service. ​Applicable laws may place restrictions on a Team Member's ability to perform certain work duties listed in this job description. Please contact your manager if you have any questions regarding the limitations on the duties you can perform. PHYSICAL REQUIREMENTS Stand during an entire shift (other than normal break time).Continuously walk around all areas of the store throughout shift.Read written instructions, reports, and other information on paper and computer screens.Orally communicate with customers and other team members on consistent basis throughout their shift.Input data on computer keyboard and handheld units.Use 2-way radios (hear incoming messages and provide verbal response).Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.Lift, place, and arrange items on shelves and racks.Bend down and reach above head.Climb and descend ladder.Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2 lbs. on a constant basis, 10 lbs. on a frequent basis, 10-49 lbs. on an occasional basis, and 50-97 lbs. group lifts on an infrequent basis). EXPECTED AVAILABILITY Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by JOANN and are not guaranteed any particular number of hours per week. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Hours are scheduled according to needs of the store and the team member's availability. Relocation may be required for career progression. EDUCATION & EXPERIENCE Education Minimum: No minimum education requirement Education Preferred: High School Diploma or equivalent Experience Minimum: No experience required Experience Preferred: 1-3 years previous experience in a customer-centric environment This position will be located at: 6910 S Lindbergh Blvd St. Louis, MO 63125 Eligibility for benefits and incentives is dependent upon employment status. JOANN offers the following benefits and incentives to eligible Team Members: Medical, Dental and Vision benefit plans Company-paid basic, Optional, and Dependent life insurance Long-term disability and Company-paid Short-term disability Paid Time Off and Sick Time Tuition Reimbursement Team Member Discount For more details on benefits and eligibility requirements, Click Here or visit https://joann.myben.site/ JOANN is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. JOANN is an at-will employer, which means that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and and authorized representative of JOANN.

SUMMARY Handmade happiness starts with you! The Key Holder's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their Happy Place! All Key Holders drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Key Holder will also assist the Store Management team with leading the store team members by observing/coaching individuals as well as performing operational duties that include but are not limited to opening/closing, ensuring store compliance, and finding creative ways to drive the business. The Key Holder creates an exceptional in-store experience and provides excellent customer service by interacting and engaging with customers. Utilizing JOANN's Hearts, Hands, Minds and Inspire, the Key Holder will find success in their role! JOB DUTIES HEARTS Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs.Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location.Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor. HANDS Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision.Lift boxes from the truck and receiving area, place and arrange items on shelves and racks. Required to enter and exit truck beds to remove freight. Unloads freight from the truck and sorts it according to company procedures. Move product from truck to sales floor as needed.Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency. MINDS Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events.Proactively drives sales through product knowledge, active selling techniques, suggesting services, and building strong customer relationships to the JOANN brand.Assists leadership in minimizing shrink in the store by ensuring policy and procedure compliance including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management.Works with store management to identify opportunities to drive the business and increase sales/profit. INSPIRE Works closely with Store Management to identify key tasks and assists in delegating them to Team Members.Follow-up to ensure tasks are completed well and in a timely manner.May act as MOD to open/close store when no member of store management is present.Collaborates with other Team Members or store management on projects in a professional manner.​ Applicable laws may place restrictions on a Key Holder's ability to perform certain work duties listed in this job description. Please contact your manager if you have any questions regarding the limitations on the duties you can perform. PHYSICAL REQUIREMENTS Stand during an entire shift (other than normal break time).Continuously walk around all areas of the store throughout shift.Read written instructions, reports, and other information on paper and computer screens.Orally communicate with customers and other team members on consistent basis throughout their shift.Input data on computer keyboard and handheld units.Use 2-way radios (hear incoming messages and provide verbal response).Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.Lift, place, and arrange items on shelves and racks.Bend down and reach above head.Climb and descend ladder.Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2 lbs. on a constant basis, 10 lbs. on a frequent basis, 10-49 lbs. on an occasional basis, and 50-97 lbs. group lifts on an infrequent basis). EXPECTED AVAILABILITY Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by JOANN and are not guaranteed any particular number of hours per week. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Hours are scheduled according to the needs of the store and the team member's availability. Relocation may be required for career progression. Full-time status requires open availability and the ability to work at least an average of 36 hours per week over the course of a year. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Team Members meeting these requirements are eligible for benefits within the Company's full-time benefits program. Hours are scheduled according to the needs of the store and the team member's availability. Relocation may be required for career progression. EDUCATION & EXPERIENCE Education Minimum: High School Diploma or equivalent Experience Minimum: 1+ years of supervisory experience in a customer-centric environment Experience Preferred: 2-3+ years of retail supervisory experience #zr3 This position will be located at: 6910 S Lindbergh Blvd St. Louis, MO 63125 Eligibility for benefits and incentives is dependent upon employment status. JOANN offers the following benefits and incentives to eligible Team Members: Medical, Dental and Vision benefit plans Company-paid basic, Optional, and Dependent life insurance Long-term disability and Company-paid Short-term disability Paid Time Off and Sick Time Tuition Reimbursement Team Member Discount For more details on benefits and eligibility requirements, Click Here or visit https://joann.myben.site/ JOANN is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. JOANN is an at-will employer, which means that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and and authorized representative of JOANN.

SUMMARY Handmade happiness starts with you! The Team Member's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their Happy Place! All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Team Member will also contribute to the overall sales and environment of the store through positive interactions with customers and other Team Members. The Team Member creates an exceptional in-store experience and provides excellent customer service by interacting and engaging with customers. Utilizing JOANN's Hearts, Hands, Minds and Inspire, the Team Member will find success in their role! JOB DUTIES HEARTS Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs.Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location.Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor. HANDS Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision.Lift boxes from the truck and receiving area, place, and arrange items on shelves and racks. Required to enter and exit truck beds to remove freight. Unloads freight from the truck and sorts it according to company procedures. Move product from delivering truck to sales floor as needed.Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency. MINDS Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events.Proactively drives sales through product knowledge, suggestive selling, innovative merchandising and building strong customer relationships to the JOANN brand.Works to minimize shrink in the store by following proper policies and procedures including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management. INSPIRE Assists other Team Members with tasks to ensure that the team exceeds expectations set by Store Management.Works with Store Management and other Team Members on projects in a friendly and professional manner.Assists with training new Team Members on running the register, cutting fabric, stocking shelves, and customer service. ​Applicable laws may place restrictions on a Team Member's ability to perform certain work duties listed in this job description. Please contact your manager if you have any questions regarding the limitations on the duties you can perform. PHYSICAL REQUIREMENTS Stand during an entire shift (other than normal break time).Continuously walk around all areas of the store throughout shift.Read written instructions, reports, and other information on paper and computer screens.Orally communicate with customers and other team members on consistent basis throughout their shift.Input data on computer keyboard and handheld units.Use 2-way radios (hear incoming messages and provide verbal response).Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.Lift, place, and arrange items on shelves and racks.Bend down and reach above head.Climb and descend ladder.Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2 lbs. on a constant basis, 10 lbs. on a frequent basis, 10-49 lbs. on an occasional basis, and 50-97 lbs. group lifts on an infrequent basis). EXPECTED AVAILABILITY Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by JOANN and are not guaranteed any particular number of hours per week. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Hours are scheduled according to needs of the store and the team member's availability. Relocation may be required for career progression. EDUCATION & EXPERIENCE Education Minimum: No minimum education requirement Education Preferred: High School Diploma or equivalent Experience Minimum: No experience required Experience Preferred: 1-3 years previous experience in a customer-centric environment This position will be located at: 852 N Main St Tooele, UT 84074 Eligibility for benefits and incentives is dependent upon employment status. JOANN offers the following benefits and incentives to eligible Team Members: Medical, Dental and Vision benefit plans Company-paid basic, Optional, and Dependent life insurance Long-term disability and Company-paid Short-term disability Paid Time Off and Sick Time Tuition Reimbursement Team Member Discount For more details on benefits and eligibility requirements, Click Here or visit https://joann.myben.site/ JOANN is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. JOANN is an at-will employer, which means that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and and authorized representative of JOANN.

Summary Morning and early afternoon availability strongly preferred The Team Member's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Team Member's role is to create an exceptional in-store experience and provide excellent customer service by interacting and engaging with customers. The Team Member will also embody characteristics and perform the duties of Hearts, Hands, Minds, and Inspire. Responsibilities & Competencies HEARTS Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs. Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location. Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor. HANDS Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision. Lift boxes from the truck and receiving area, place, and arrange items on shelves and racks. Required to enter and exit truck beds to remove freight. Unloads freight from the truck and sorts it according to company procedures. Move product from delivering truck to sales floor as needed. Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail. Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency. MINDS Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events. Proactively drives sales through product knowledge, suggestive selling, innovative merchandising and building strong customer relationships to the JOANN brand. Works to minimize shrink in the store by following proper policies and procedures including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management. INSPIRE Assists other Team Members with tasks to ensure that the team exceeds expectations set by Store Management. Works with Store Management and other Team Members on projects in a friendly and professional manner. Assists with training new Team Members on running the register, cutting fabric, stocking shelves, and customer service. Ability to work with customers and team members Ability to maintain a safe work environment Ability to interact collaboratively with others Ability to get work accomplished through others Ability to communicate effectively in a group environment Ability to work a varied schedule based on business needs Applicable laws may place restrictions on a Team Members ability to perform certain work duties listed in this job description. Please contact your manager if you have any questions regarding the limitations on the duties you can perform. Physical Demands Stand during an entire shift (other than normal break time). Continuously walk around all areas of the store throughout shift. Read written instructions, reports, and other information on paper and computer screens. Orally communicate with customers and other team members on consistent basis throughout their shift. Input data on computer keyboard and handheld units. Use 2-way radios (hear incoming messages and provide verbal response). Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor. Lift, place, and arrange items on shelves and racks. Bend down and reach above head. Climb and descend ladder. Individually lift up to 50 pounds unassisted, and group lift +50 pounds up to -97 pounds (lifting 2lbs on a constant basis, 10lbs on a frequent basis). Expected Availability Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by JOANN and are not guaranteed any particular number of hours per week. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Hours are scheduled according to needs of the store and the team member's availability. Relocation may be required for career progression. Full-time status requires open availability and ability to work at least an average of 36 hours per week over the course of a year. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Team Members meeting these requirements are eligible for benefits within the Company’s full-time benefits program. Hours are scheduled according to needs of the store and the team member’s availability. Relocation may be required for career progression. Experience Experience Minimum - No experience required Preferred - 1-3 years previous experience in a customer centric environment This position will be located at: 9685 Jefferson Davis Hwy Fredericksburg, VA 22407-9407 Eligibility for benefits and incentives is dependent upon employment status. JOANN offers the following benefits and incentives to eligible Team Members: Medical, Dental and Vision benefit plans Company-paid basic, Optional, and Dependent life insurance Long-term disability and Company-paid Short-term disability Paid Time Off and Sick Time Tuition Reimbursement Team Member Discount For more details on benefits and eligibility requirements, Click Here or visit https://joann.myben.site/ JOANN is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. JOANN is an at-will employer, which means that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and and authorized representative of JOANN.

Summary: Candidates for this position must have open availability on Monday (truck can arrive any time between 7am and 7pm. Your shift will be scheduled to coincide with the expected delivery time, and can fluctuate each week.) For all shifts, morning or early afternoon availability, and the ability to work up to an eight hour shift is preferred. Ability to lift up to 70lbs is helpful. The Team Member's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Team Member's role is to create an exceptional in-store experience and provide excellent customer service by interacting and engaging with customers. The Team Member will also embody characteristics and perform the duties of Hearts, Hands, Minds, and Inspire. Responsibilities & Competencies HEARTS Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs. Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location. Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor. HANDS Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision. Lift boxes from the truck and receiving area, place, and arrange items on shelves and racks. Required to enter and exit truck beds to remove freight. Unloads freight from the truck and sorts it according to company procedures. Move product from delivering truck to sales floor as needed. Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail. Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency. MINDS Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events. Proactively drives sales through product knowledge, suggestive selling, innovative merchandising and building strong customer relationships to the JOANN brand. Works to minimize shrink in the store by following proper policies and procedures including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management. INSPIRE Assists other Team Members with tasks to ensure that the team exceeds expectations set by Store Management. Works with Store Management and other Team Members on projects in a friendly and professional manner. Assists with training new Team Members on running the register, cutting fabric, stocking shelves, and customer service. Ability to work with customers and team members Ability to maintain a safe work environment Ability to interact collaboratively with others Ability to get work accomplished through others Ability to communicate effectively in a group environment Ability to work a varied schedule based on business needs Applicable laws may place restrictions on a Team Members ability to perform certain work duties listed in this job description. Please contact your manager if you have any questions regarding the limitations on the duties you can perform. Physical Demands Stand during an entire shift (other than normal break time). Continuously walk around all areas of the store throughout shift. Read written instructions, reports, and other information on paper and computer screens. Orally communicate with customers and other team members on consistent basis throughout their shift. Input data on computer keyboard and handheld units. Use 2-way radios (hear incoming messages and provide verbal response). Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor. Lift, place, and arrange items on shelves and racks. Bend down and reach above head. Climb and descend ladder. Individually lift up to 50 pounds unassisted, and group lift +50 pounds up to -97 pounds (lifting 2lbs on a constant basis, 10lbs on a frequent basis). Expected Availability Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by JOANN and are not guaranteed any particular number of hours per week. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, and holidays. Hours are scheduled according to needs of the store and the team member's availability. Relocation may be required for career progression. Full-time status requires open availability and ability to work at least an average of 36 hours per week over the course of a year. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, rare/occasional overnight shifts, and holidays. Team Members meeting these requirements are eligible for benefits within the Company’s full-time benefits program. Hours are scheduled according to needs of the store and the team member’s availability. Relocation may be required for career progression. Experience Experience Minimum - No experience required Preferred - 1-3 years previous experience in a customer centric environment This position will be located at: 9685 Jefferson Davis Hwy Fredericksburg, VA 22407-9407 Eligibility for benefits and incentives is dependent upon employment status. JOANN offers the following benefits and incentives to eligible Team Members: Medical, Dental and Vision benefit plans Company-paid basic, Optional, and Dependent life insurance Long-term disability and Company-paid Short-term disability Paid Time Off and Sick Time Tuition Reimbursement Team Member Discount For more details on benefits and eligibility requirements, Click Here or visit https://joann.myben.site/ JOANN is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. JOANN is an at-will employer, which means that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and and authorized representative of JOANN.