COMPLETE Operations Manager, Operations - Apodaca

Job Description

Amazon.com, Inc. is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Jeff Bezos founded Amazon.com, Inc. in 1994 and launched it online in 1995. Amazon.com started as an online bookstore, but soon diversified, selling DVDs, CDs, MP3 downloads, computer software, video games, electronics, apparel, furniture, food, and toys. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

Amazon is seeking Operations Managers for Fulfillment Centers (FCs). Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
Operations Managers are responsible for all budgetary, people development and operations objectives for one functional area of our Fulfillment Center (Inbound, Outbound, Change Ops). Additional responsibilities include managing and leading a team of Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.

Key job responsibilities

Ø Drives creation of staffing plans, schedules, quality initiatives, process change initiatives, and other Change/Six Sigma initiatives to enable their Functional Area and ultimately the FC to meet and exceed Business Plan.Sets / clarifies requirements and expectations for Area Managers.

Ø Measures performance, provides feedback, and holds Area Managers accountable for their performance and the performance of their departments.

Ø Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.

Ø Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.

Ø Works closely with support staff (HR Manager, Financial Manager, Facilities Manager, S&LP Manager, and Other Sr. Ops. Managers, IT Manager) to build and secure support and resources for projects and initiatives in his/her area, as well as providing needed support and resources for other staff initiatives.

Ø Able to address operational and personnel issues affecting functional area.

Ø Surface issues with potential to affect multiple functional areas, along with ideas for solutions, to Sr. Ops, General Manager and / or HR.

We are open to hiring candidates to work out of one of the following locations:

Apodaca, NLE, MEX

Basic Qualifications:

- Bachelor's degree or equivalent
- BE/B.Tech Engineering, Operations or related field.
- 5+years Operations Management experience in manufacturing, production, distribution environment or related industry Must be flexible to work any shift 7 days/24 hours including Holidays
- Supervisory responsibility for a minimum of 100 hourly employees
- Basic/Working knowledge of Six Sigma tools and Lean techniques preferred.
- Excel skills required.
- English Proficient

Preferred Qualifications:

- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- MBA from IIM/XLRI
- Proficiency in Six Sigma tools and Lean techniques preferred
- Post MBA experience
- 2 years of Strong Operations Management Proficient in Data Analysis