COMPLETE Area Manager - Rochester

Job Description

Sortation Area Manager

We are Amazon; we pioneer.
Since 1995, we’ve been pushing the boundaries of possible further and further.

Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams band together, roll up their sleeves, and aren’t content with just standing still. We’re aiming to become the most customer-centric company on Earth.

To help us meet increasing demand, and to keep our world-class service running smoothly, we’re currently seeking an experienced Sortation Area Manager. We’re seeking someone who’s organised and motivated about driving meaningful changes and improvements in how we coordinate resources in our busy Sortation Centers.

Your responsibilities:

You will join the fast-moving Amazon Logistics team, so the role you play will have a considerable influence on your specific site. At a high level, you will be responsible for optimising our transportation, sortation and delivery network plans, with the ultimate goal of greater efficiency in all processes.

You’ll be in charge of the daily management of our Outbound parcel delivery operations. Therefore, you’ll need to keep the following in mind: continuous improvement of any and all processes is a fundamental element of our operations culture.

Day-to-day, you’ll manage, control and direct a sortation area, either in receipt of parcels, or parcel delivery. While you’re at it, we’ll rely on you to exceed productivity goals, as well as the development and maintenance of a stable delivery operations team. Just as importantly, you’ll manage and drive effective implementation of the Amazon Business Plan in your sphere of influence. That will include: monitoring, auditing and reviewing staffing plans, schedules, quality initiatives, performance levels and process change initiatives on-site.

Finally, you’ll champion and maintain a strong culture of Health and Safety best practices amongst your team: this will involve oversight and review of practices on the ground in your Sortation Center.

Key job responsibilities
- Promote a culture of safety and wellbeing
- Analyse and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts
- Support and lead a team and handle administrative work alongside building and supporting a strong team culture
- Analyse performance and suggest process improvements to optimise work and improve customer service
- Collaborate with other managers to standardise shift processes

A day in the life
You’ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You’ll also monitor and maintain process efficiency. Your days will always include prioritising routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work and wide-scale operational contingency planning.

Being a key part of the operations team involves working with colleagues in other teams and external partners to make sure we stay on track to meet our customer demands and targets. This will involve analysing data and performance metrics with leaders in your business area, as well as discussing the operational pros and cons of technical improvements with engineers.

About the team
Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably.

We are open to hiring candidates to work out of one of the following locations:

Rochester, GBR

Basic Qualifications:

- A Bachelor’s or higher degree or equivalent

- Solid working knowledge of Lean techniques and methodologies, such as Kaizen or Six Sigma continuous process improvement,
- Demonstrable track record of problem-solving, alongside strong analytical capabilities,
- You possess close attention-to-detail: you can manage technicalities, establish root cause analysis, while manipulating and extrapolating any data, as and when necessary,
- Previous, accomplished performance in overseeing project delivery: always within scope, timeframes, budget, while meeting required standards of quality,
- Solid command of Excel, with data analysis skills to back this up,
- You’re an excellent communicator, with fluent written and spoken English, alongside the ability to communicate at all levels of seniority within a large organisation,

Preferred Qualifications:

. You have a bachelor’s degree in Engineering, Operations, or a related field.
· You have management experience in a manufacturing, production or distribution environment.
· You are leader and exhibit that in you every day work.
. You not only have experience in managing a team of 30+ employees, you also lead process improvements though Lean process, Kaizen, and Six Sigma.
· You have the ability to thrive in an ambiguous environment, and when given a deadline you know how to motivate yourself and meet it.
· You don’t hesitate in public speaking or writing a paper. You have strong verbal and written communication skills.
· You enjoy analytical work and using data to provide thought-provoking and workable solutions. Data is what you look to when given a problem to solve.
· You typically volunteer to lead projects and help your team achieve goals. You have a track record of taking ownership and driving results.
· You like adventures and taking risks.
· You see value in long term thinking and large scale impact to a company. You have interest in developing a long-term career through assignments in multiple operational buildings across the nation.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).