COMPLETE Manager I, ROC - Prague

Job Description

At Amazon we believe that every day is still day one. A day to take the first step and a day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life and your day to join a company that redefines itself every day. That's the energy and passion behind Amazon.

Department Overview ROC
European ROC (Relay Operations Center) is the central control center for Transportation Execution across the Amazon's European Transportation network, supporting both domestic and inter-country transportation movements for European geographies. The team is responsible for planning and scheduling the trucks/vehicles to be placed at each of our fulfillment centers across Europe, based on various factors such as forecast, historical trends, vehicles capacity and carrier capabilities. ROC plays a critical role in ensuring the smooth functioning of Amazon's European transportation network and thereby has direct impact on Amazon's ability to serve customers on time.

Role Overview:
In this role the candidate will own the processes to ensure that team will meet goals of Speed, Service, Quality, and Cost. This role will bridge the gap between team and stakeholders to ensure both continuous improvements and optimization of operations through resolution of any potential issues within ROC, that impact customer experience and delivery performance on operations.

A successful candidate will be an individual contributor with strong relationship building skills, high levels of earned trust and a background in lean process improvement. The ideal candidate will be skilled at understanding the issue and be able to drive Customer Experience without compromising on time.






Key job responsibilities
Role Responsibilities include:
Continual, tactical communication with external customers (Carriers, Sites) and internal customers (Retail, Software Support, Fulfillment Centers) to meet critical business needs, while measuring and identifying activities performed.
Relevant experience with communication, both verbal and written as will be required to create a narrative outlining of weekly/monthly findings
Ability to pull data from numerous databases and develop performance metrics (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis to be shared and reviewed within the Team
Should be flexible to adapt to support a 24*7 operating environment

A day in the life
In this role the candidate will own the processes to ensure that team will meet goals of Speed, Service, Quality, and Cost. This role will bridge the gap between team and stakeholders to ensure both continuous improvements and optimization of operations through resolution of any potential issues within ROC, that impact customer experience and delivery performance on operations.

A successful candidate will be an individual contributor with strong relationship building skills, high levels of earned trust and a background in lean process improvement. The ideal candidate will be skilled at understanding the issue and be able to drive Customer Experience without compromising on time.

About the team
Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably.

We are open to hiring candidates to work out of one of the following locations:

Prague, CZE

Basic Qualifications:

A degree
Relevant experience in analysing data and creating reports for leadership
Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership
Relevant experience in managing multiple projects with competing deadlines
Advanced proficiency in verbal and written English

Preferred Qualifications:

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you. 
A degree in a science, technology, engineering or mathematics-related subject or MBA
Upper intermediate proficiency in the local language
Relevant experience in a supply chain, logistics, e-commerce, or transportation planning role
Experience using data visualisation software, such as Tableau or Quicksight



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