COMPLETE Senior Performance Engineer

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Job Category

Software Engineering

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Responsibilities:
Ensures all platform systems operate at peak performance and capacity.
Research Performance, Availability and Capacity Management technologies and tools; Recommends infrastructure solutions.
He/She should be current on APM tools in the market and evaluate how new tools might help a given client.
Analyzes usage patterns of both the product and the platform, and translates that into performance optimizations
Diagnose performance issues, and recommend enhancements.
Work cross organizationally to synthesize issues/data and then devise solutions for implementation.
Ensures safe use of the product and the platform by defining and communicating appropriate guardrails via our customer portal and learning webinars
Determines how to meet growing capacity requirements while ensuring reliability within the platform
Troubleshoots custom-solutions, and devise alternative customization approaches to alleviate congestion, handle failures, or accommodate demand
Designs and maintains tools for reporting on performance metrics
Monitors resource allocation and usage across the global Salesforce Commerce cloud environment, and recommend adjustments to customer-specific environments
Builds, develops, and grows any internal and external relationships vital to the success of the solution and team
Utilize sophisticated custom built automation frameworks and software tools written in Java and other languages

Qualifications: 8+years’ experience designing and implementing complex application and systems solutions
Experience in digital commerce preferred
years’ experience interfacing with clients or working cross organizationally diagnosing complex technical product issues
Experience with Software-as-a-Service (SaaS) preferred
Experience with cloud technologies and Infrastructure-as-code (AWS, GCP, Terraform); preferred experience with Kubernetes and surrounding ecosystem (Istio, helm)
Demonstrable ability in Java/J2EE, JavaScript, Python, SQL, distributed systems design;
Demonstrated strength in troubleshooting/Debug skills (reading log files, analyzing memory dumps)
Experience working in Agile/Scrum/Kanban team environments
Strong problem solving skills / Deductive reasoning
Strong analytical skills and ability to gather and synthesize data for review.
Experience in dynamic situations and able to shift gears comfortably and effectively
Ability to problem-solve in a fast-paced environment
Strong written communication skills and ability to communicate highly technical information effectively
Bachelor’s degree in a related field

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