COMPLETE Lead Analyst, Cross Functional BI

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Job Category

Software Engineering

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Lead Analyst for the "Cross Functional & AI" Team is a crucial role responsible for delivering data-driven delivering actionable insights and strategic recommendations that empower various verticals within the Customer Success. This role involves collaborating with cross-functional teams(including Support Delivery, Account Success, Onboarding, and Success Plans), identifying solutions, and effectively communicating insights to leaders.

The Lead Analyst should navigate seamlessly through different teams to achieve desired outcomes and play a key role in enhancing overall customer success. The Lead Analyst should demonstrate versatility in tackling a diverse range of problem statements, encompassing in-depth analysis, strategic planning, forecasting, data visualization, and effective presentation, all while maintaining a proactive attitude towards embracing new challenges.

This is an individual contributor role, which has high visibility and delivers business impact. The role requires timely responses to questions raised by senior leaders. This sometimes requires a flexible working approach, working outside standard hours.

Expectations from the Role/Responsibilities

Must have

• Have a bachelors or Masters in Computer Science or related field with 7+ years of experience in a data analytics role.

• Has driven projects end-to-end with minimal handholding.

• Has mentored juniors on analysis projects while working on their own simultaneously.

• Analysis : A curious mindset that enables to dive deep & fetch insights.

• Data Preparation : Extensive experience in writing complex database queries in SQL.

• Storytelling : Excellent skill of converting an analysis to an Exec level story.

• Visualization: Expert in one or more popular viz tools (Tableau, Power BI etc) or Excel charts.

• Presentation : Demonstrated experience of creating & presenting data/dashboards/analysis to the senior leadership team & ability to explain complex analytical concepts to executives.

Nice to have skills

• Tableau certification like desktop specialist/professional is a big plus.

• Experience working with cloud data sources.

• Hands-on experience in advanced analytics, including predictive modelling, machine learning using python/R.

//** Must read for candidates before applying **//

Characteristics that successful candidates demonstrate in this role

Get it done –

• Delivers on commitments.

• Works to find solutions and say yes to adhoc requests.

• Moves quickly and adapts to changing business constraints.

• Helps the team obtain necessary data when it is possible and reasonable.

• Takes personal accountability and expects it in others.

• Organizes own time to work efficiently in a demanding environment.

• Ability to work to tight deadlines with demanding senior business leaders

• The courage and confidence to challenge the status quo.

 

Salesforce smart –

• Develops and shares subject matter expertise, business knowledge or best practices.

• Asks good questions to gain deeper understanding of the business.

• Takes appropriate actions based on needs of business and customer.

• Advocates for greater good of the company and its people.

 

Win as a team –

• Builds relationships and collaborates across functions.

• Comfortable sharing own Ideas and listen to different point of view from others.

• Builds and leverages strong internal contacts across the organization.

• Strong team player with track record of cross functional collaboration.

Compelling communicator –

• Shows energy and passion when presenting thoughts and ideas.

• Speaks and writes with clarity & brevity.

Lives the Salesforce values of Trust, Customer success, Innovation & Equality for all.

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.