COMPLETE 3PL Operations Manager, Project Fela - Johannesburg

Job Description

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. To serve the goal, Amazon has created one of the most advanced fulfillment and logistic networks in the world. If you thrive in a challenging and fast-paced environment, we might be your perfect match.
As a result of continued growth, we are searching for a 3PL manager to support a rare opportunity to be the first boots on the ground in an emerging country.
The role will be responsible for 3PL building operation abroad, and will require extensive travel, including prolonged stays away from home. Therefore high degree of mobility is mandatory.

The role includes interfacing with the Third Party Logistics (3PL) providers and being the main POC for all internal teams such as Transportation, Retail and Supply Chain. The main tasks will be management, control and direction for the 3PL operations. The main objective is to continuously improve the level of service that the 3PL provides to our customers. In addition, the 3PL Operations Manager will be responsible for both launch and improvement projects that allow us to achieve sustainable scale in the region.

Key job responsibilities
• Manage and control performance, cost and capacity of External Fulfillment Logistics provider (3PL)
• Monitor and analyze customer experience and delivery performance, maintain and develop KPIs and SLAs with 3PL
• Contribute to process improvements and cost optimization initiatives in collaboration with internal and external stakeholders
• Prioritize projects and software feature requests, evaluate and set stakeholder expectations
• Ensure for each integration that requirements and resources both internal / external are available to deliver success
• Work closely with technical development teams to deliver features which are customer-focused, scale able, auditable and iteratively developed
• Possesses combination of practical and intellectual skills and an ability to shift, and adapt to different tasks that vary between complex analyses and hands-on project and operations management
• Strong focus on quantitative data working with large datasets and able to use the appropriate software for this scale

We are open to hiring candidates to work out of one of the following locations:

Johannesburg, ZAF

Basic Qualifications:

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Proven operations leadership experience in a similar fast-paced process driven manufacturing, production or distribution/logistics environment

Preferred Qualifications:

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Past experience or study of startup operations and/or 3PL environments
- Team player who can facilitate successful project work, operating to deadlines
- Theoretical and practical knowledge of Lean techniques such as Kaizen or Six Sigma
- Technical expertise - Solution-driven approach to systems & processes
- Experience with analytical tools such as data warehouse tables: SQL / Visual Basic / Power BI
- Masters degree in (Industrial/Mechanical) Engineering, Operations, Business Administration, or a related field

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.