COMPLETE Systems Services Representative - Shoreview, MN

Introduction
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services.  Sound pretty important?  Absolutely!  You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.

Your Role and Responsibilities
IBM seeks to hire a Systems Services Representative for the Shoreview, MN area. This role is for an individual contributor responsible for on-site installation, maintenance, and repair of IBM and multi-vendor systems and components including hardware, software, and operating systems in a data center environment.

Systems Services Representatives are:

• The primary technical interface to clients for the coordination of hardware and/or software support, and delivery of operational services, as required by the Client;
• Client advisors on preventive maintenance, configuration, operation, and environmental factors that may impact product performance or impair the client’s IT operation;
• Accountable to ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s). When critical situations occur, they are the IBM technical interface to clients and manage the situation until they are fixed;
• They may also perform services activities such as systems assurance, systems-level problem determination, discontinuance, and relocation of IBM and non-IBM systems and products;
• Local travel in the assigned Territory throughout the week in support of Client’s needs;
• Skills will begin with laptop, desktop, and printers, but will have the opportunity to expand their skill set to include Intel Server, Networking, and Storage support

IBM Technical Support Services (TSS) is a leader in Service Delivery Excellence, providing world class support to all of IBM’s Customers. The ideal Candidate will become part of a high-performance team, built on camaraderie, teamwork. TSS values professional growth, and is heavily invested in skills development, through Education & Training.

Note: This role requires candidates to have a valid driver's license and a reliable vehicle.


Required Technical and Professional Expertise


Preferred Technical and Professional Expertise
Technical school degree/diploma
Prior experience in field repair of computer or mechanical equipment, preferred but not required