COMPLETE Operations Analyst

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

• Resource Operations Managers (ROMs) are responsible for managing the staffing life cycle, globally, for services engagements. ROMs source and allocate consultants across Services roles.  They do so by monitoring, validating and routing resource requests, focusing on maximizing utilization of internal resources and customer success.  ROMs drive alignment/agreement between stakeholders (Services Leadership, Business Partners and Project Teams in order to assign/staff services engagements). 

• Aa a Resource Manager for the Global Delivery Center (GDC), you will help project teams with planning and allocating resources for a project; determine GDC’s demand for resources and ensure its capacity to meet staffing needs of projects. 

Key responsibilities:

• Key areas of responsibility include:  Opportunity Management, Resource Management, Reporting & Analysis/Health of the Business activities.  

Opportunity Management:

• Review Pipeline/Opportunities - Review upcoming closures, renewals and ensure start dates align to capacity

• Assignment Planning/Alignment - Assign available consultants to projects in accordance with their skillsets, previous experience and availability

• Opportunity Closure - Check requests to confirm status and, start and end dates

Resource Management:

• Capacity Planning - Review internal consultant availability and skill sets i.e., making sure that the GDC has capacity to work on upcoming projects. Identify capacity shortfalls and evaluate (or engage) global alternatives and/or Partner Management 

• Quality Review - Review requests for upcoming pipeline engagements to confirm dates and skills

• Resource Allocation - Manage, assign and replace consultants. Monitor and manage consultants’ workload, utilization, and overtime hours. Manage resource conflicts

Reporting & Analysis / Health of the Business:

• Bench Reporting - Analyse current and forecasted bench and; provide narrative by Resource / Practice

• Utilization Reporting - Track under and over utilised resources and; provide trend narrative on utilization

• Capacity Reporting -  Provide narrative on capacity plans, highlight supply or demand or skill set challenges

• Opportunity Reporting - Provide reporting on open requests

• Staffing Meetings - Lead staffing meetings with GDC Management to review and align resources against requests for current opportunities

• Help to drive the utilization of the team by developing creative solutions to staff projects when resource availability is constrained. Overcome resource shortages by means of resource management techniques, reallocate resources, assign more consultants, etc; inform senior management of any issues related to inability to meet project teams’ needs due to resourcing

Must have skills

• Candidates should have experience in Professional Services staffing / Resource Management and candidates ideally have experience using Salesforce / FinancialForce for Hands-on experience in Resource Management / Staffing

• Bench Management

• Capacity Planning

• Ability to work with Senior Leadership Team seamlessly

• Conflict management and negotiation skills

• Ability to prioritize competing deadlines

• Collaborate with cross functional team and get the things done

• Analytical and reporting skills

Good to have skills

• Advanced MS Excel skills

• Tableau experience

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.