COMPLETE Sr. Program Manager, Mechatronics & Sustainable Packaging - Bellevue

Job Description

Are you interested in improving the customer packaging experience, reducing waste, increasing sustainability, and improving supply chain efficiency? The Amazon Mechatronics & Sustainable Packaging team is looking for an experienced, driven, and analytical Sr. Program Manager with outstanding leadership skills to lead a critical component of Amazon's packaging optimization efforts as a part of our commitment to reaching 100% net-zero carbon by 2040. Mechatronics & Sustainable Packaging sets the global, multi-year strategic packaging vision to drive waste and cost reduction and contribute directly to Amazon’s Climate Pledge goals. Our products are public facing and provide a unique opportunity to interact with end customers on every order.

Key job responsibilities
In this role you will both think big and execute, developing and managing processes and mechanisms to improve the quality of the packaging experience and drive optimization at scale. You will be successful in this role if you (1) are passionate about creating a great customer experience while driving down waste in operational processes, (2) can develop data-based insights and turn them into actionable workplans, and (3) collaborate across multi-functional teams to execute with excellence. You will drive measurable improvements throughout the supply chain by developing a deep understanding of the fulfillment journey, identifying opportunities for improvement, and using that knowledge to define and create ways to delight customers and improve operational efficiency across Automation, Finance, Data Science, Operations and Selling Partners organizations.

A successful candidate excels in both strategic thinking and tactical execution, is comfortable with ambiguity and thrives in driving large-scale changes. This individual should be comfortable working independently in a fast-paced, rapidly evolving environment with fast delivery time and rapid iteration. You will have high ownership of your work as proven by a track record of working in a cross-functional capacity and driving projects to their completion while delivering operational excellence. You are detail-oriented, agile, with strong time management, communication, and project management skills, and have experience working across Amazon’s Supply Chain. You anticipate bottlenecks, provide escalation management, and make tradeoffs when necessary. Keys to success include strong motivation to dive deep into the data to uncover root causes and solving problems independently. Most importantly, your work will directly impact the shopping and delivery experience of millions of customers globally by improving the selection of lower waste products for our customers.

A day in the life
Key job responsibilities
• Work closely with program/product leaders and with cross-organization stakeholders to compose and influence product vision, roadmap and execution
• Lead high-visibility, cross-team initiatives including scoping, requirement gathering, and execution. This includes evaluating and recommending solutions to meet customer requirements and project timelines while ensuring long-term scalability
• Write effective narratives and presenting them to senior leadership
• Be a problem solver on the team, identifying the right solutions to project roadblocks
• Earn trust and reduce cross-organizational failure modes
• Demonstrate strong program management, organizational, and leadership skills
• Provide clear and timely reporting of key performance metrics across internal & external stakeholders

About the team
If you want to delight millions of customers by reducing packaging at scale, Amazon’s global packaging organization may be the place for you. The Mechatronics & Sustainable Packaging team works across the Consumer organization to eliminate waste, reduce damages, and drive significant savings for Amazon, our Selling Partners, and our customers. Since 2015, Packaging Innovation has reduced the weight of Amazon outbound packaging by more than 38%, eliminating over 1.5 million tons of packaging material.

We are open to hiring candidates to work out of one of the following locations:

Bellevue, WA, USA

Basic Qualifications:

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience working in a matrixed organization
- Master's degree
- Exceptional interpersonal, communication (spoken and written) and influencing skills and an ability to navigate a complex and unstructured cross-functional environment.

Preferred Qualifications:

- 3+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- 3+ years of data analysis experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- Strong structured thinking and problem solving, including analytical skills and the ability to write SQL scripts for analysis and reporting

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.