COMPLETE DGM - Operations

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. To lead in this new era of technology and solve some of the most challenging problems.
As an Innovation Practitioner, you are responsible for handling finance clients in different industries and across Finance and Accounts.

Your Role and Responsibilities

• You will own client engagements / contracts across geographies- Operations support for establishing processes, metrics identifications and reporting
• You will be responsible for monitoring and managing the successful Transformation and subsequent delivery of the Service Operations Management (SOM) workstream, working with several external clients, to ensure that they are structured appropriately to deliver both direct and indirect business benefits.
• Responsible to achieve transformation at a high level of change management experience, including challenging, inspiring and leading the team
• Lead business change management, responsible for delivering multiple organisational change programmes which deliver the transformed operating model for client
• Assist management with career development activities for team members, team leaders and managers, including performance management, feedback and training
• Ensure adequate mentorship & training of team members to ensure process objectives & Customer requirements are met

Required Technical and Professional Expertise

• Experience of 12+ years of experience in Finance domain and preferably in a BPO environment
• Validated skills and experience in handling various aspects of Record to Report
• Prior Exposure in having implement ERP or oracle tools in F&A environment
• Ability to exponent and engage multiple customers across the globe and handle critical issues
• Focus on implementation - essential for delivery as per SLAs/ SOW

Preferred Technical and Professional Expertise

• A Chartered Accountant or Masters in Business Administration-Finance
• Proven experience in end to end Record to Report process. In depth process knowledge in central finance reporting, management reporting and reports
• Ability to influence people internal/external customers, Operations and Finance partners
• Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
• Intuitive individual with an ability to manage change and proven time management
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
• Up-to-date technical knowledge by attending educational workshops, reviewing publications

IBM is committed to crafting a diverse environment and is proud to be an equal opportunity employer. You will receive consideration for employment without regard to your race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to compliance with all fair employment practices regarding citizenship and immigration status.