COMPLETE Success Manager - Director

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Overview of the Role:
 

The Success Manager- Director demonstrates deep business, industry, and product knowledge to partner with customers and guides them to accelerate business value and return from their investment with Salesforce. In this role, the Success Manager will specialize in one or more lines of business, a specific cloud or industry to speak the customer language and ensure customer value realization. They are aligned at the key stakeholder levels, building and encouraging positive relationships to help customers progress on their digital journey. Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customer's needs.
 

The ideal Success Manager- Director will possess both a Cloud specialization and industry skills that enable them to speak the customer language.

Responsibilities

• Seeks to understand goals, assess capabilities, and provide recommendations to help a customer accelerate the achievement of their business and technology objectives

• Understands a customer's Salesforce implementation and evangelizes the capabilities of Salesforce across all of our Clouds

• Guides a customer on organization strategy, governance, and change management based on the customer's needs

• Proactively identifies risks to the customer achieving their stated business goals and works with the account team to build a risk mitigation plan

• Implements a comprehensive adoption path showing the current state, target future state with a timeline, and an underlying enablement plan.

• Delivers business value and innovation to a customer’s business by understanding their key business challenges and potential for growth

• Cultivates and solidifies executive-level relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers

• Collaborates with the account team and networks within accounts

• When appropriate, recommends additional Salesforce services and advisory experts needed

• Consistently communicates technical product changes and other relevant updates
   

Preferred Skills:

• Knowledge of Salesforce product and platform features, capabilities
   

Required Skills:

• Experienced professional with 10+ years of relevant industry expertise

• In-depth knowledge of a specific cloud or industry

• Strong consultative approach and ability to drive business value for customers

• Ability to engage in effective and influencing conversations at the C-level

Accommodations

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