COMPLETE Senior Product Manager - Technical, Amazon Pharmacy - Boston

Job Description

Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world’s safest and fastest online pharmacy.

The Senior Product Manager - Technical role is a high-impact role with ownership of critical systems, foundational technology, and new features in the areas of claims, billing, and compliance. This role will be responsible for delivering products that enable Amazon Pharmacy to operate safely and compliantly for customers while enabling new growth opportunities. In this role, your goal will be to identify opportunities, develop products, and drive execution requirements needed to support our payer partners, billing teams, and customers.

As a product owner, you will have end-to-end ownership of the customer experience, from defining the product vision through building and launching the product in partnership with front-end and back end technical teams. In this role, you will work with a team of technical and non-technical stakeholders ranging from engineers, technical program managers and designers to product managers and marketers.

Key job responsibilities
You will:
* Lead the development and implementation of creative, high-quality product roadmaps based on product strategy and vision
* Assume end-to-end responsibility for the strategic value, usability, and performance of our products
* Manage prioritization and trade-offs among customer experience, scope, and time to market
* Work closely with frontend/backend engineering teams, design, and stakeholders in an agile environment to deliver products to market
* Proactively identify and resolve strategic issues to help the team meet business, financial, and technical goals
* Manage product planning and development through day to day collaboration and decision making with a cross-functional team including engineers, designers and business or subject matter representatives
* Develop detailed, crisp user stories with acceptance criteria based on customer needs/experience and business requirements that can be used to create product specifications and architecture
* Work with UX Research to design usability and research studies to inform product requirements and influence product design and experience
* Define and analyzes metrics that measure and benchmark product success
* Drive product launches including working with public relations/marketing team, customers, executives, and other team members
* Play active role in optimization and process improvements between product, design, and engineering teams

#everydaybetter

We are open to hiring candidates to work out of one of the following locations:

Boston, MA, USA

Basic Qualifications:

- 5+ years of product or program management, product marketing, business development or technology experience
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Bachelor's degree
- 5+ years of healthcare industry experience or pharmacy industry experience, or equivalent experience in a related field

Preferred Qualifications:

- Experience working in claims, billing, or compliance product roles

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.