COMPLETE Associate Program Manager & Communications Specialist

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Job Category

Program & Project Management

Job Details

About Salesforce

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Associate Program Manager (Grade 6): Operations Specialist

About us:
Are you passionate about bringing learnings to an organisation? Does enabling development to people around and see them grow excite you? If Yes!! continue reading. We as the Tech & Product Innovation and Learning (TPIL) team, our vision is to empower individuals and organizations within the Tech and Product (T&P) organization within Salesforce with the knowledge and skills necessary to drive innovation and success. These skills will help them achieve their full potential through transformative learning experiences while fostering a sustainable hybrid-working culture that encourages collaboration, inclusivity, and work-life balance. We actively support and enable strategic initiatives by aligning our learning and development programs with the company's goals and objectives. We aim to strengthen our company brand and enhance pride among our existing employees by providing them with the necessary tools and resources to excel in their roles, thus elevating the reputation of our company in the industry and among our stakeholders.

Job Description:
This role is responsible for supporting the development and implementation of these programs within T&P APAC. The primary goal of this position is to have big picture vision while maintaining an intimate knowledge of daily operations that will continue to drive the team forward. Operational excellence, program management and relationship building will help you be successful in this role. 

Key Responsibilities:

Operations:

    * Administration of a simple LMS: the primary tasks involve creating and managing TPIL APAC offerings within the LMS portal, ensuring optimal attendance by monitoring enrollments and waitlists, automating notifications in accordance with the Learning Policy, tracking session-related data such as enrollments, waitlists, unenrollments, and no-shows, and maintaining Learn++ as the central repository for all program-related data and dashboards.
    * Managing, posting and monitoring communications within Slack.  Includes: Monitoring and updating broadcast channels, creating and managing Slack channels tailored to various programs, addressing queries in program-specific Slack channels, sharing relevant materials and communications such as reminders, pre-post materials, recaps, and feedback forms within these channels, and actively promoting training opportunities through broadcast channels.
    * Tools Management: In managing tools, tasks include selecting the right meeting platform (Google Hangouts/Zoom/Webex) based on program needs, using Google Suite for creating calendar invites, maintaining TPIL Regional DLs, data analysis, and Google Slides presentations, and in Zoom, creating links, managing Breakout rooms and Polls, and reporting analytics like attendance and feedback.
    * Vendor & Inventory Management : Responsibilities include gate pass acquisition, SEZ approvals, guest check-in/check-out, in-person setup coordination, inventory management, schwag design and procurement, gift card distribution, SME attendance tracking, event dry runs, email communications via Marketing Cloud, engagement campaigns, and managing inquiries via the TPIL APAC alias.

Finance: 

Responsibilities include partnering with suppliers for scheduling and estimates, managing PR/PO requests, handling AMEX p-card payments, monitoring spending, communicating with budget owners, maintaining budget sheets, sourcing quotes, overseeing gift cards and SPIFF forms, managing supplier profiles and compliance, ensuring timely supplier invoicing, and acting as a liaison with accounts payable.

Data management for the APAC region: 

Tasks involve collecting and presenting statistics related to email and Slack channel communications, monitoring attendance and feedback data for learning sessions, tracking and reporting engagement metrics for all TPIL APAC offerings, and compiling data to create Quarterly Business Reviews.

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