COMPLETE Global Content Program Manager, Seller University - Seattle

Job Description

Help global businesses large and small discover and realize the benefits of selling on Amazon. If educating small, medium, and large businesses from around the world as they begin their journey to sell on Amazon each year excites you, we want to talk with you. This position is for an Global Content Program Manager for the Seller University Learning and Development (L&D) team.

Key job responsibilities
In this role, you'll work with our global partner teams, and independently own the scaling of Seller University's content and programs in worldwide stores and ensure our program educates new and existing sellers at a global scale. You'll define and drive global content and awareness strategies that meet sellers' needs and help them start and grow their business.
You'll collaborate with Content Creation, Program and Product Management, Marketing, Account Management, Customer Service and Risk teams to launch seller initiatives and programs in other global regions, always ensuring accuracy and relevancy worldwide sellers.

Key job responsibilities
Develop content strategies that meet the needs of sellers in global stores

Create content roadmaps that reflect the larger content strategy and educate sellers on key selling tools and programs

Work with product subject matter experts and vendors to create relevant content for world wide stores

Develop and maintain partnerships with internal teams and stakeholders to create best practices for efficient global content scaling

Review global store metrics and identify opportunities for optimization

About the team
Amazon Seller University's mission is to educate global sellers with high-quality, multi-modality content covering tools, features, and programs, to empower and equip them to run a successful business. We are a team of product, learning design, program, analytics, and tech professionals who work collaboratively to innovate for and educate sellers.

We are open to hiring candidates to work out of one of the following locations:

Seattle, WA, USA | Sumner, WA, USA

Basic Qualifications:

- 4+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Experience implementing repeatable processes and driving automation or standardization
- Experience in defining, developing, and executing on ambitious content roadmaps.

Preferred Qualifications:

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Experience in localization or global scaling of programs and initiatives; knowledge of a second language encouraged.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,300/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.