COMPLETE Business Operations Lead, OPERATIONS - Austin

Job Description

You will be responsible for Sales Operations, Business Intelligence, and Business financial analysis within the Worldwide Public Sector Sales Operations organization. This is a pivotal role that enables you to have significant business impact through your direct involvement in customer financial modeling, reporting, forecasting, data quality and operations support.
You will assist in the formalization of the financial and business reporting for the Partners vertical within the Worldwide Public Sector. You will be establishing dashboards, operational metrics, and reports to support the rapid growth of the AWS public sector business.
You will work in collaboration and coordination with Business Operations Leaders, Sales Directors, account and service teams, corporate finance. You will work with legal and compliance teams to ensure full compliance of government and Amazon policies, as well as evaluation and recommendation of new ways of conducting business that can help accelerate growth.
You should have the ability to think strategically, act effectively, and display strong analytical and critical thinking skills. You should be able to build strong cross-group working relationships and demonstrate exceptional organizational skills and attention to detail.


Key job responsibilities
• Develop and maintain production level Tableau dashboards, analyzing complex data sets to identify trends that are actionable by Senior Sales Directors and WWPS leadership in order to drive and manage the business
• Lead projects, programs and/or initiatives that improve sales productivity, increase operational efficiency, and/or establishes new processes needed by the partner business.
• Lead the development and tracking of metrics for new strategic programs. Conduct analysis to identify trends and share finding with business leaders.
• Manage all aspects of Worldwide Public Sector financial reporting and analysis for a Business vertical ensuring timeliness, completeness and accuracy of reporting
• Develop metrics and reports to manage sales pipeline, billed revenue and quota attainment
• Coordinate with corporate teams to influence roadmap for enhanced business intelligence and CRM tools to support the business.
• Work with territory planning, segmentation & quota development
• Assist in the creation and management of sales compensation plans, headcount tracking, and management
• Identify reporting issues, gaps in processes, and
drive timely resolution.
• Lead work streams aimed at automation and enhancement for the public sector partner team.
• Help WWPS Operations balance short term tactical goals with long term strategies

We are open to hiring candidates to work out of one of the following locations:

Austin, TX, USA | Charlotte, TX, USA

Basic Qualifications:

• BS/BA degree or equivalent experience
• 7+ years of experience in the areas of finance, business management and/or sales operations in mid-to-large scale global Sales Organization
• 5+ years of experience with the development and implementation of systems, processes and tools utilized for CRM, variable compensation, revenue reporting, and forecasting
• 5+ years of experience using BI tools, CRM software, and excel
• At least 4+ years of relevant experience developing advanced production dashboards in Tableau
• At least 4+ years of work experience writing and debugging advanced SQL queries (ETL, Data Modeling, Data Mining, etc.) with large-scale, complex data sets in a business setting

Preferred Qualifications:

• Experience working within a high-growth, technology company would be beneficial
• Tableau certifications
• MBA with concentration in Business or Finance
• Self-motivated, action-oriented, multi-tasking individual with a great sense of urgency and follow-through
• Ability to conduct sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
• Strong verbal and written communications skills as well as the ability to work effectively across internal and external organizations.
• Motivated self-starter who is proactive and action-oriented
• Able to operate successfully in a lean, fast-paced organization that can scale quickly
• Exhibits sound business judgment, strong analytical skills, and a proven track record of taking ownership and leading data-driven analyses to support and grow a business.
• Meets/exceeds Amazon’s leadership principles requirements for this role
• Meets/exceeds Amazon’s functional/technical depth and complexity


Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.