COMPLETE Enablement Program Trainer (Mulesoft)

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The Enablement Program Trainer, part of MuleSoft’s Global Enablement Team, is a person who brings sales experience with a passion for learning, coaching, and delivering engaging MuleSoft onboarding, skill training sessions, and in-person training. This role focuses on delivering, virtually or in-person, our MuleSoft Enablement Programs. These programs include, but are not limited to, Immersion Onboarding, Majors Program, Hub Days, Skill Workshops, and other enablement programs. This individual works closely with the MuleSoft Onboarding and Salesforce Global Enablement training teams to ensure that MuleSoft sellers have the best onboarding and skill training experiences and learn how to sell MuleSoft and adopt the Salesforce Customer360 to be productive in their roles quickly. They will also partner with the MuleSoft Enablement Business Partner team to help upskill and reboard underperforming sellers. Their passion for enablement and sales combined with a growth mindset allows them to drive the success of our MuleSoft sellers.
 

Responsibilities:

• Deliver engaging training exercises to test our employees’ knowledge of foundation MuleSoft topics, either in-person or virtually

• Support the building of content and curriculum for sellers designed to teach them key MuleSoft selling skills

• Keep a pulse on the competitive landscape, industry trends, and business requirements such that curriculum adjustments and delivery mechanisms are timely and of high value

• Assist in keeping onboarding and enablement content up-to-date and following market trends

• Oversee show-you-know enablement exercises in our live training sessions, and drive the scoring process with the team against a rubric framework

• Partner with Salesforce Global Enablement & MuleSoft Business Partners to reboard underperforming sellers and provide additional skill training to drive performance

• Help support, coordinate, and deliver regional skill training and in-person training for MuleSoft sellers

• Monitor critical performance metrics and continually enablement solutions for key performance issues adversely impacting sellers’ performance in partnership with Sales Programs and OPM

• Align closely with the MuleSoft Onboarding Team, Enablement Business Partners, Sales Programs, and Sales Leadership

Preferred Qualifications and Skills:

• Some relevant experience, including sales experience and/or corporate learning experience and enablement or teaching experience (previous sales experience preferred but not required)

• Demonstrated experience leading engaging training sessions

• Strong interpersonal skills; adept at resolving complex business issues and moving solutions to the next level

• Strong communication skills and attention to detail

• Ability to adapt to changing priorities while continuing to manage onboarding and ongoing enablement programs

• “Do What It Takes” mindset to drive execution and ability to pivot

• Ability to interact and collaborate effectively with individuals at all levels of the organization

• Demonstrated ability to work both collaboratively and independently

• Growth mindset and ability to take feedback well

• Ability to be in the office 3-4 days per week and lead in-person training sessions in a local hub (here London)

Leadership Qualities:

PASSION: Passionate about Customer Success
BEGINNERS MIND: Always learning; approaches each interaction with an open mind; great listener and hands-on
LEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships and managing personnel
COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence
STORYTELLER: Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message
TEAM PLAYER: Proficient at collaboration and working with members of a team
URGENCY: Ability to move fast and drive business value and results
OHANA: Embodies Aloha culture; a team player that everyone enjoys working with and has a generous heart
TRUST: Trusts the company’s core values; shows integrity, transparency, and reliability
ADAPTABLE: Excels in high levels of uncertainty and change
COMMUNITY CHAMPION: Leads internal initiatives; actively contributes to the Field and Community knowledge and resource base

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