COMPLETE Manager, Technical Writing

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Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place.

Role Description

You’ll lead a team of talented content producers who collaborate with engineers, product managers, and designers to create high-quality documentation and user assistance that helps our customers in vertical succeed. You're an excellent match if you are self-directed, a problem solver, an excellent communicator, and passionate about technology. Content includes:

• UI text and in-app user assistance

• Online help and guides

• Solutions and use case documentation

• Developer and reference documentation

• How-to and onboarding videos

• Hands-on learning modules (Trailhead)

You will:

• Inspire, coach, mentor, and provide professional development for your team

• Work with Content Experience and cross-functional teams and stakeholders to determine direction and priorities for your team

• Oversee content strategy and ensure coverage and quality

• Recruit, hire, and onboard new writers as the team grows

• Be a leader and contribute to overall Content Experience direction and priorities
   

Required Experience/Skills:

• 5+ years of documentation management experience or project leadership experience

• 10-15+ years of experience in technical writing 

• Proven leadership and mentoring skills 

• Excellent communication, analytical, interpersonal, and team development skills

• Sound judgment and strong decision-making ability

• Strong customer advocacy skills

• Great organizational abilities

• Cross-functional team experience and influence

• Track record of improving existing styles, processes, and teams

• Bachelor's degree in a technical or communications field
   

Desired Experience/Skills:

• Experience documenting SaaS applications or enterprise-class client/service software

• Experience with source control software such as Perforce or GitHub

• Experience with authoring tools such as Oxygen

• Knowledge of DITA

• Experience with video and image editing software

• Basic understanding of Salesforce or another CRM system

Accommodations

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Posting Statement

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Salesforce welcomes all.