COMPLETE Director, Technical Architect People Manager, Data Cloud

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Department Description

The Data Cloud specialist team is an innovative group of architects and specialists at the heart of Salesforce’s newest innovation - Customer Data Cloud. We are a startup within an extensive organization focused on next-generation of technology at Salesforce. This dedicated team helps Salesforce customers and prospects develop and implement strategies to take their Customer Experience efforts to a new level with Data + AI + CRM + Analytics. This team is at the center of our GTM strategy connecting the dots between Data Cloud Product team, Product Marketing, Enablement, Customer Success & Support, and Partners Ecosystem to drive growth for Data Cloud. The specialists world is a dynamic, constantly evolving environment where expertise in design, and technology is demonstrated every day to drive innovation.

Role Overview

As the Director, Technical Architects - Data Cloud, you will be responsible for leading and empowering a team of highly skilled Data Cloud Technical Architects and partnering with Data Cloud sales specialists. This role reports into the Senior Director, Data Cloud GTM and will lead the technical sales motion, unlocking customer success on Data Cloud across various industry verticals.

Key Responsibilities

• Lead, mentor, and inspire a team of Data Cloud Technical Architects

• Align team objectives with the product strategies and organizational goals set by the Senior Director and SVP, Chief Growth Officer of Data Cloud

• Foster tight-knit collaborations with stakeholders, including Account Executives, Solutions Engineers, Product Marketing, and Product Management

• Demonstrate your technical expertise to provide subject matter support during the sales process

• Develop repeatable GTM motions, inclusive of enablement content, technical documentation, demo environments, and best practices.

• Work closely with the Partner Ecosystem to develop offerings, use cases, and GTM strategies

• Play a crucial role in crafting the Product Roadmap by sharing customer feedback and innovative ideas

• Maintain a deep understanding of Data, Cloud Data Warehouses, Analytics & BI, CRM, and AI

• Effectively communicate our offerings to potential clients

• Stay informed about technology trends and their implications for our clients' businesses

Required Qualifications

• Demonstrated ability in solutions engineering, solutions architecture, or technical consulting

• Strong verbal and presentation skills, with the ability to communicate effectively to clients and prospective clients at all organizational levels

• Proficiency in Data, Marketing, Advertising, and Customer Relationship Management concepts

• Demonstrable experience with data management, business intelligence analytics, data science, and marketing

• Familiarity with technology trends impacting clients' businesses.

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, MIS, or equivalent work experience

• Broad range of experience in large-scale database and data warehousing technology, like Snowflake or Databricks, as well as ETL processes, analytics and cloud technologies, Data Engineering, Data Science

• Demonstrable ability to analyze complex business problems, generate innovative ideas, see opportunities, and recommend actionable solutions.

Preferred Qualifications

• Experience with Salesforce Data Cloud and Salesforce CRM technology (e.g., Sales Cloud, Service Cloud, Industry Clouds)

• Proficiency in programming languages such as Javascript, Python, SQL, or Salesforce App Development

• Hands-on experience in AI/ML solutions like Sagemaker, Vertex, Databricks, Snowflake, with a good understanding of Generative AI

• Proficiency in designing data solutions on cloud platforms like AWS, Azure, or Google Cloud Platform

• Hands-on expertise with analytics tools like Tableau, PowerBI, Looker, etc

• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.)

Benefits and Perks

Check out our benefits site (https://salesforcebenefits.com/international.html) that explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more. Visit for the full breakdown!

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Posting Statement

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