COMPLETE Program Manager- Operations - Bengaluru

Job Description

Job summary
Are you passionate about improving the quality of customer experiences? Do you like to dive deep to understand problems? Do you strive to excel at goals aligned to you? if yes, then CMT is the right platform.
At Amazon, we are working to be the most customer-centric company on earth and to grow in a virtual global e-commerce environment with great selection at best prices.
CMT within Amazon, is designed to ensure Amazon remains competitive in the online space with the best price. The tasks handled by this group have a direct impact on customer buying decisions and online user experience. is seeking candidates who will be responsible for monitoring pricing parameters and involve audit operation where he/she are desired to identify products through continuous audit. The successful candidate should have the ability to work at all levels with an eye for detail to achieve process goals, actively seek to understand Amazon’s core values and translate those into everyday practices. Ideal candidates will excel in a fast-paced, multi-tasked dynamic team environment.
The Program Manager – Operations will lead and manage a team of high performing Managers and their teams responsible for end to end pricing operations management of retail categories in various Amazon international marketplaces. The job involves end to end business planning including but not limited to creating annual plans and strategy for execution, ensuring operational rigor and designing high business impact processes. He/she will be the strategic point of contact to the retail teams of Amazon worldwide and must therefore be comfortable and confident liaising with remote teams and senior leaders.
He/She will manage business impact via functional activities and will be accountable for designing and delivering on all KPIs of the same. The individual will interface and drive agenda with the automation & technology teams to build scalable solutions and in addition he/she will be responsible for ensuring the safety, security and integrity of Amazon’s systems and data. The role involves influencing peers and stakeholders in other functions to achieve the operational and business goals assigned.

The successful candidate should have the ability to work at all levels of detail to accomplish team/organization goals. He or she will identify individual strengths of team members and contribute to talent advancement along with succession planning opportunities within the company. The ideal candidate actively seeks to understand Amazon’s core business values and initiatives, and translates those into everyday practices.

Some of the key result areas include, but not limited to:
· Responsibility for defining and driving operational/business goals
· Building a data oriented culture, adoption of technology solutions and process improvement projects to achieve operational and business goals.
· Managing stakeholder communication across multiple lines of business on operational milestones, process changes, escalations, etc.
· Designing and developing strong relationships with senior stakeholders in the Retail business.
· Ensuring high quality standards for interviewing and hiring employees at all levels of the organization.
· Owning specific people programs on coaching and development and team engagement.


Key job responsibilities
Team Management
Stake holder Management
Goals accomplishment

We are open to hiring candidates to work out of one of the following locations:

Bengaluru, KA, IND

Basic Qualifications:

- 2+ years of program or project management experience
- 3+ years of team management experience
- Experience leading process improvements
- Experience with data analysis and business case development, and managing programs from concept to implementation

Preferred Qualifications:

- Knowledge of data mining using SQL
- Experience in translating business needs into detailed feature requirements
- Experience in e-commerce/Hi-tech/Retail industry or management consulting with focus on one of these industries