COMPLETE Senior Director, Technology Program Management

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Job Category

Program & Project Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.
 

About the Team

If you want to build something that will change the world, read on. Sales Cloud India is hiring! We are significantly ramping up our India development center for Sales Cloud — a strategic hub for the cloud now and for the future. We are looking to build out teams in the Hyderabad and Bangalore offices to create a fully self-contained and self-sufficient team across all functions (Engineering, PM, UX, CX, TPM). “The world is experiencing one of the most profound technological shifts with the rise of real-time technologies and generative AI. This comes at a pivotal moment as every company is focused on connecting with their customers in more intelligent, automated, and personalized ways” (Marc Benioff, CEO of Salesforce). At the intersection of Sales, AI, and Data Cloud, this team will be at the forefront of innovation and build tremendous value for our customers, focused on developing intelligent and automated Sales Data apps. The organization will start by focusing on 3 main pillars: Sales AI, Automated Prospecting, and Revenue Operations, along with a 4th foundational layer of integration with engagement data.

About the Role

As Sr. Director of Technical Program Management, you will be an essential part of the cross-functional leadership team in India responsible for accelerating the innovation and delivery of Data & Sales AI Apps. You will ensure alignment and communication across the leadership team and the organization and work with product teams to focus on long-term growth, scalability, and sustainability to continuously improve how we plan, deliver, and measure quality in our products. As a TPM leader, you will also drive strategic initiatives for Sales Cloud’s Data and Sales AI capabilities.

As a people leader, you will enable and empower a team of high-performing TPMs working in related areas to own product delivery practices and processes. The position requires working cross-functionally with senior Tech and Products organizational leadership (VPs) as well as product managers and team leads from engineering, architecture, user experience, product marketing, content, etc.

Technical Program Managers (TPMs) play a critical role at Salesforce in leading large-scale, cross-functional initiatives within our Technology & Products organizations. TPMs oversee programs from beginning to end, ensuring a better workflow and more effective communication. They work closely with executives and key company stakeholders to drive critical programs and activities across the company. TPMs are team players who support and protect our core values, respect for our people, and keep trust first and foremost throughout the program lifecycle. The ideal candidate must enjoy being challenged, learning by doing, being a team player, using data to inform decisions, and have excellent communication and people skills. You're a great fit for this role if you have experience working across the software development lifecycle from incubation to operation, are a stakeholder wrangler, a strong communicator, and a driver of collaborative change management processes.

Responsibilities

• Act as a key member of the Sales Cloud India leadership team, driving strategic planning and operations across the organization, including company and cloud-level planning and timelines, resource and budget allocation, leadership meetings, all hands, product reviews, etc.
• Be a key liaison between the India and HQ-based leadership teams to ensure consistent communication and alignment across geos.
• Lead programs by achieving alignment across teams and functions on program scope, vision, business goals, release planning, and program structure.
• Run meetings with program key stakeholders to help make key decisions, remove obstacles, and address key program issues. Be the key driver to ensure business goals are met and drive the strategic vision of each program.
• Develop strong partnerships with key functional stakeholders to drive focus on business goals. Be a trusted partner for executive management to ensure program success.
• Provide visibility to program status (issues, risks, metrics, etc.) on an ongoing basis through push status reporting (to all stakeholders, team members, and interested parties).
• Anticipate and remove obstacles with a sense of urgency that slow down or prevent project teams from delivering on project goals.
• Create a collaborative environment that fosters creativity, innovation, and learning.
• Be a catalyst within the organization, someone who can help advance our Product & Technology strategy globally and drive others in the organization to change.
• Enable and empower a team of high-performing TPMs working in related areas to drive product and process changes.
• Preempt escalations by anticipating trouble spots.
• Drive clear decision-making (process, tools, and facilitation) required to balance risk, effort, and timelines.
• Lead and implement process improvements (change management) while managing active projects.
• Facilitate the development of collaborative cross-team dependency solutions.
• Foster an environment of ownership, transparency, and accountability.

Minimum Qualifications

• 10+ years experience managing technical, complex initiatives & projects from initiation to completion for a SaaS/PaaS based Product Development organization
• 5+ years experience managing a TPM organization (3+ people) in a highly dynamic environment
• Ability to successfully partner with all functions across the entire company
• Experience with product development lifecycle, and software development lifecycle, practicing principles of Lean and Agile and how to blend with traditional project management best practices
• Proven ability to work effectively and prioritize and organize your work and the work of others to align with the broader organizational vision and goals
• Outstanding organizational, communication, and relationship-building skills conducive to driving consensus and customized approaches for different audiences
• Excellent analytical, problem-solving, and troubleshooting skills with an ability to exercise sound judgment in resolving issues and conflict
• Ability to execute and manage performance and expectations within a cross-functional, matrix management environment
• Experience overcoming the difficulties of managing projects with remote and global team members

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