COMPLETE Chief of Staff

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Job Category

Operations

 

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About Salesforce:

We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, the Professional Services team empowers organizations in every industry to blaze new trails and connect with customers in a whole new way. Our unmatched expertise is critical to the delivery of innovative business solutions that push the boundaries and unlock the full potential of Salesforce. We believe our customers' success is OUR success!

Job Description:

We seek a highly motivated and experienced Senior Director to serve as Chief of Staff to our Executive Vice President (EVP) for Global Professional Services. This role is a force multiplier for the EVP’s strengths and priorities. They provide the EVP with the leverage and scale that enables them to best prioritize their time and focus on the strategic priorities of the business. They support decision-making and translate the organization’s strategy into execution by aligning people, operating cadences, technology, and data.

An ideal candidate brings deep management consulting experience that showcases strategy development, business operations, transformation, project management, and change leadership. They have a background in management consulting and a high tolerance for ambiguity, complexity, and changing priorities. They demonstrate a sense of urgency, good judgment, prioritizing for results, and the ability to lead through influence.

Responsibilities:

1) Strategic Support

• Be a trusted partner to the EVP and their Senior Leadership Team (SLT), providing insights, analysis, and recommendations pertaining to strategic, operational, and confidential matters

• Partner with EVP and their Chief Operating Officer (COO) to identify, manage, and drive top priorities and strategic goals for the business - 

• Lead the team's V2MOM creation and management - collaborating with the COO and method owners on breakthroughs, quarterly reviews, metrics updates, and status reporting - and addressing risks, issues, and roadblocks as needed

2) Customer & Executive Engagement

• Ensure planning and execution of customer engagement efforts, including customer meetings and industry events, to increase value for Salesforce and its customers

• Manage preparations for customer meetings by collaborating with Account Teams to define objectives, craft account briefings, and develop of pre-meeting materials (e.g., agendas, business reviews, points of view, etc.)

• Align strategic goals with outputs of enabling functions, such as Communications, Marketing, and Employee Success, for events like Dreamforce, Company Kickoff (CKO) and functional all-hands meetings.

• Serve as a liaison across the organization, fostering relationships with other Salesforce teams to align priorities and advance key initiatives - acting as a proxy for the EVP when appropriate

3) Operational Support

• Partner with the EVP, SLT, and other team members to improve leadership alignment, increase operational efficiency, and accelerate the business through enhancements to operational rhythms, processes, systems, and tools

• Coordinate with COO and Communications Lead to organize and facilitate weekly, monthly, and quarterly leadership meeting agendas, content, and communications (e.g., for SLT meetings, extended leadership team meetings, quarterly off-sites, etc.)

• Support the execution of regular and ad hoc senior executive presentations and reporting (e.g., APM reviews, method reviews, etc.) in close collaboration with the COO, Strategy & Ops team, Finance Business Partner, and other colleagues

• Collaborate with the Executive Assistant to optimize the EVP’s calendar, extend their capacity, and ensure readiness for all internal and external engagements - coordinate closely on priorities, scheduling, logistics, and more

• Supervise multiple projects concurrently and periodically contribute as an individual contributor, particularly for Dreamforce and CKO attendance management

4) Special Projects

• Find opportunities or gaps in the business, propose and lead special projects as needed, and organize thorough examinations of key topics and priorities

Experience / Skills Required:

• Over 10+ years of cumulative experience across management consulting, strategy and operations, chief of staff roles, or related fields

• Possesses extensive knowledge and experience in across strategy development, business operations, transformation, project management, and change leadership

• Proficiency in crafting and delivering executive-level presentations that are not only compelling but also easily digestible, facilitating well-informed decision-making among senior leaders

• Thrives in a cross-functional, matrixed environment, consistently demonstrating a highly collaborative, team-oriented approach to solving sophisticated problems

• Able to navigate and excel in a fluid and fast-paced environment to ensure initiatives make progress and achieve their goals

• Demonstrated adaptability and flexibility, capable of adjusting quickly to new demands and maintaining composure under pressure

• Exceptional organizational abilities, including the capacity to coordinate the activities of senior leaders effectively, fostering alignment, and driving goal attainment

• Experience presenting to and collaborating with senior executives, facilitating productive discussions and decision-making processes

• Proficiency handling tasks at the strategic and tactical levels, with a commitment to directly execute efficient and effective task completion when needed

Experience / Skills Desired:

• Enterprise software / Software-as-a-Service (SaaS) experience

• Experience with professional services (as a business) and exposure to other business functions (e.g., Marketing, Sales, Customer Success, Alliances & Channels, etc.)

• Salesforce Ranger, Salesforce Credentials, and/or certifications in relevant methodologies based on the role's responsibilities

 

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

 

For California-based roles, the base salary hiring range for this position is $206,100 to $314,300.

 

 

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.