COMPLETE Staff / Lead Technical Writer (Hyderabad / Bangalore)

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Job Category

Enterprise Technology & Infrastructure

 

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place.

Role Description

We’re looking for a technical writer who embodies both the “technical” and “writer” aspects of the job. The ideal candidate is passionate about crafting comprehensive, accurate, approachable content for users, administrators, and developers. You enjoy digging into what your audience needs to know to succeed and write content that clearly illustrates the "why" and not just the "how." You must thrive on working collaboratively with SMEs and other writers to develop phenomenal content.

Your Impact
 

• Technical writers at salesforce.com produce documentation and user assistance that helps customers get the most out of the product. 

• We work closely with other writers, product managers, engineers, and the user experience team in an Agile development environment to produce interactive training, in-app assistance, help, guides, and videos for administrators, users, and developers.

• We assess the need for, plan, and deliver a range of documentation for Salesforce developers, including API content, reference guides, conceptual content, release notes, and how-to/task-based content.

• We collaborate with product team members to help plan and build the entire scope of documentation for the features they cover.

Required Skills:

• 10+  years of technical writing experience

• Proven ability to craft accurate and helpful technical content

• Superb communication and interpersonal skills

• Ability to quickly learn new sophisticated technologies

• Experience with source control software

• Working knowledge of HTML

• Experience with CRM applications preferred (Salesforce familiarity a plus)

• Experience with Salesforce-specific technologies preferred (Apex, Lightning Web Components, etc.)

BENEFITS & PERKS

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

• World-class enablement and on-demand training with Trailhead.com

• Exposure to executive leaders with vision and regular 1:1 coaching with leadership

• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

• For more details, visit https://www.salesforcebenefits.com/

 

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.