COMPLETE Sr. Manager, Enablement & Quality Assurance - Tokyo

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Key Responsibilities:

- Work closely with global program leadership to ensure alignment and implementation of relevant initiatives and projects.

- Work on strategy and support specific to the region – solving regional specific challenges/requirements/customization

- Pilot models to test hypothesis that might lead to a global rollout (Global Enablement & Quality to be aligned and involved)

- Execute on global programs and delivery on the right experiences

- Participation as a key stakeholder (contributor) in global designs

- Develop and implement comprehensive training and development programs that align with business objectives and promote employee development.

- Develop a strategy for implementation of training modules, workshops, and other learning initiatives to improve employee skills and knowledge.

- Evaluate training effectiveness, monitor progress, and provide recommendations for continuous improvement.

- Develop and maintain quality assurance programs and processes to ensure consistent quality of customer experiences.

- Ensure and drive regional process compliance, perform audits and reduce non-compliances

- Implement a strategy to leverage technology-assisted software to identify opportunities and champion initiatives to improve customer experience.

- Monitor quality metrics and KPIs to identify areas for improvement and track progress.

- Collaborate with cross-functional teams to identify training needs and quality improvement opportunities.

- Develop and maintain relationships with external training and quality partners, ensuring accountability for program implementation across multiple vendor locations.

- Manage a team of training and quality professionals, providing leadership, mentorship, and guidance.

Requirements:

- 5+ years of experience in training and development, quality assurance, or a related field. Experience managing similar programs is preferred.

- Proven track record of designing and implementing successful training programs and quality assurance initiatives across multiple business units.

- Strong leadership and management skills, with experience managing a team of professionals.

- Excellent communication, presentation, and facilitation skills.

- Strong analytical skills and the ability to use data to make informed decisions.

- Strong project management skills and the ability to manage multiple projects simultaneously.

- Knowledge of adult learning principles and instructional design methodologies.

- Experience with Learning Management Systems (LMS) and quality assurance tools is a plus.

- Experience in executing improvement projects using Six Sigma, Lean and / or other quality tools.

- Exposure in transactional quality / operational quality and  Knowledge of Sampling Techniques

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.