COMPLETE Head of Creative Operations - Remote New York

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

 

The Opportunity

Frame.io, an Adobe Company, is defining the future of how video and film is made by enabling millions of creative professionals to seamlessly collaborate from all over the world. Our mission is to empower the world’s storytellers. We have built a product and brand that creatives admire through constant innovation and incredible attention to detail and craft.

The Head of Creative Operations will oversee a multidisciplinary creative production and operations team, working across a wide breadth of teams including Brand Studio, Video Production, Marketing, Product Design, and User Insights. You'll act as the keeper of our Design and Creative organization—helping a team of 60+ uniquely talented individuals reach exceptional outcomes. The Creative Operations team is essential to the heartbeat of the organization, and this role will be the operational partner to our Head of Design.

Our team is in constant pursuit of excellence, and we aspire to bring exceptionally high-craft creative work to the world. This aspiration is in the DNA of our company. In this leadership role, you’ll help the team reach our high bar with a repeatable and operationally efficient motion. You’ll make the complex simple. You’ll connect dots. You’ll overcome organizational challenges with elegance and grace.

This is a new role for our leadership team, so you will be given the space to envision new ways of working, define organizational structure, and build team process. You’ll also have the goal of driving strong team culture and talent development. Success in this role will be a reflection of a high impact, high functioning, and happy design team—one that is recognized in the industry for its talent and craft.

We are a distributed team across the US, Canada, and Europe. While we have offices throughout the US, this role is free to work anywhere within US time zones.

What You’ll Do

• Partner closely with Design and Executive Leadership to drive creative alignment and decision making
• Introduce operating models and practices that help our designers and creatives achieve exceptional outcomes, quickly
• Lead strategic design initiatives in partnership with design leadership peers
• Lead the day-to-day operations of the Creative Operations team, driving an evolution where the team can improve
• Oversee the execution of brand and marketing campaigns across brand, interactive design, video production, and photography
• Facilitate collaborations between our Brand Studio, Video Production, and Product Design teams
• Build an atmosphere of collaboration. Build bridges between people and teams. Lean into and resolve conflicts when needed
• Collaborate with the team to drive prioritization and staffing decisions
• Mentor and guide your individual team members on our most complex projects, and help them achieve their individual growth goals
• Be the design leadership liaison between ancillary functions like HR, Finance, Legal, IT, and Recruiting
• Own relationships with third-party agencies and freelancers, and facilitate these collaborations
• Own our budget and partner with leadership for annual budget planning
• Own and drive communications to keep the team informed and motivated
• Keep a pulse on the health of the team and initiate solutions to problem areas
• Lead activities and initiatives to support a healthy design culture such as all hands, meetings, offsites, workshops, and team rituals

What You Need To Succeed

• 10+ years of experience working in Creative Production, Design Operations, Design Program Management, or similar field
• 4+ years of people management experience; ideal candidate will have experience managing managers
• Experience working across both Brand and Product Design in a tech company
• Results oriented. You hold an high bar for yourself and your team.
• Skilled facilitator. You’re able to operate at all altitudes within an organization—from driving team workshops to executive reviews.
• A bias for action. You operate with a distinct sense of drive, and you help your team do the same.
• Ability to communicate with clarity and elegance. When there is ambiguity, you create definition.
• Have a distaste for mediocrity and you reject the status quo when needed to get to excellent outcomes.
• Sweat the details. You understand the details can make or break a project.
• High emotional intelligence. You can read a room and adapt your operational style situationally.
• An optimist. You see the positive in situations, and encourage others to see it too.
• Culture builder. You develop a sense of team camaraderie and connectedness.
• Mentor for your team. Your team learns, grows, and becomes better versions of themselves by working with you.

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $155,100 -- $300,300 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.