COMPLETE Senior Technical Cosultant - Noida

What you'll do 

• Be a recognized expert/SME for Adobe internal and regional stakeholders. 

• Act as a lead point of contact for any Customer engagement.  

• Manage multiple Customer engagements simultaneously. 

• Build trusted advisor relationships with our Clients & Implementation Partners. 

• Ability to exhibit value to Customers & Partners adopt and scale in their maturity roadmap. 

• Become an expert in integrating Experience Cloud products and the methods by which they can be used to effectively to optimize online businesses. 

• Gain an in-depth knowledge of a client's website architecture, online business model, and online marketing strategy. 

• Gather, document and help form/guide client business requirements, key performance indicators and other functional and/or technical requirements.  

• Review customized solution design and implementation strategies. 

• Validate implementation and follow through on issues until resolved. 

• Troubleshoot and reproduce the technical problems reported by customers and define workarounds. 

• Identify gaps, highlight risks and document feedback or recommendations basis your assessments in standard artifacts with best-in class quality. 

• Provide advisory to key stakeholders with industry best practices & recommendations throughout the implementation process. 

• Communicate proactively and effectively to Customer/Implementation Partner teams on assessments & recommendations throughout project life cycle. 

• Assist with enablement & desk-side coaching to Customer/Partners on product features, ad-hoc technical queries and future optimization roadmap. 

• Light manipulation of JavaScript as needed to customize web analytic solutions. 

• Interact frequently with Client/Implementation Partner teams - marketers, analysts, web developers, and C-level executives, mainly via conference calls or emails. 

• Manage Customer expectations appropriately and keep projects on schedule and within scope. 

• Work and collaborate with Adobe internal teams and Client/Implementation Partners. 

• Technical writing and PowerPoint presentation creation 

Additional Responsibilities: 

• Enable existing/new team members with new product features, project-based learnings and support with any issues or queries. 

• Proactively maintain the highest level of technical expertise by staying current on Adobe DX technologies and solutions through internally and externally available learning opportunities as well as self-study. 

• Create and/or leverage strong processes and standardized templates to deliver better quality and timely delivery. 

What you need to succeed 

Must have – 

• 6-8 yrs. of overall experience as a client-facing consultant, working in Digital Analytics implementation or a related field. 

• Solid understanding of online marketing, tools and technology. 

• Strong understanding of HTML and web protocols. 

• Strong experience with Tag management solutions, preferably Adobe Launch. 

• Exposure to mobile app. analytics implementation. 

• Strong-to-advanced JavaScript, jQuery, AJAX and Web Services/APIs skills. 

• Solid understanding of general business models, concepts and strategies. 

• Deep vertical industry experience (e.g., Retail, media, financial services, high tech, etc.) 

• Passion for the internet domain and use of technology to solve business problems. 

• Exceptional organizational, presentation, and communication skills - both verbal and written. 

• Must be self-motivated, responsive, professional and dedicated to customer success. 

• Possess an innovative, problem-solving, and solutions-oriented mindset 

• Demonstrated ability to learn quickly, be a team player, and manage change effectively. 

• Extensive knowledge of Microsoft Office. 

• Bachelor's/Master's degree in Computer Science with equivalent work experience. 

Special consideration given for – 

• Good understanding or experience with AEP Core or App Services – CJA. 

• Should have been in a client facing role in the previous role. 

• Previous experience working with Adobe Analytics, Adobe Launch, Mobile, Video and OTT analytics implementation or similar tools. 

• Good understanding of integration of Analytics with other Adobe solutions – Target, Audience Manager, AEM etc. would be plus. 

• Experience presenting in front of various technical and business audiences. 

• Web/Mobile App development experience.