COMPLETE Manager, Inside Sales - Noida

What you’ll do As a Leader: •

Leading team by coaching mentoring & motivating the team with a high level of EQ & becoming trusted leader for the team.

• Should possess strong understanding of Inbound Sales routes of Phones and Chat. Should understand Inbound Input and Output Sales Metrics along with fair knowledge of related technologies and platforms.

• Driving the highest level of performance from the Sales Manager and at the same time role modelling & instilling Adobe values in the team

• Developing sales strategy and pilot different pitches to continue meeting sales goals, while reducing overall customer cancellations.

• Drive higher ARR/Call & ARR/Chat as North Star Metric to build a culture of Getting More out of each connect

• Building knowledge on Adobe products and services – their features, benefits, prices, and additional services.

• Developing ways to coach the team to identify customer needs and pitch the relevant product benefits to complete a sale. Should be able to guide team on going beyond servicing the requirement and upsell/cross-sell on all relevant opportunities

• Working with Marketing, Sales Operation, Business units, Corporate Retention teams to source sales or retention campaigns, marketing leads and execute. Analyze business goals, customer & agent data & daily reports to find areas of continuous improvement.

• Responsible for feedback loop with the worldwide stakeholders on execution and on pilot/test campaigns to improve effectiveness of campaigns. Accomplishing GBD human resource objectives by effectively partnering with the Employee Experience team. This would involve working on the recruiting strategy, training and development plans, counseling, and disciplining employees; communicating job expectations; monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions.

• Developing key performance metrics and dashboards that help the sales organization focus on performance drivers

As Sales Professional:

• Managing Sales pipeline and regular forecasting to meet assigned goals.

• Preparing GBD Sales performance reports by collecting, analyzing, and summarizing sales, data and trends.

• Developing and continuously improving lead qualification using established criteria and standards.

• Producing and implementing action-oriented plans when sales goals or SLAs do not meet expectations.

• Implementing and reviewing policies, business metrics, productivity and operating structure to consistently grow the sales results.

• Providing weekly reporting on Volume, conversion, queue and product level details, and sales opportunities. In addition to revenue and pipeline measurement, each manager will track daily, weekly and monthly activity & productivity metrics on their teams to ensure the team is spending their time on the highest value add actions at all times.

• Turning data into insights capable of independently translating ambiguous business problems into specific analyses and capable of translating the resulting data back into a solution to meet the business need.

What you need to succeed

• Demonstrated success in previous experiences with a proven ability to define, refine and implement successful sales processes, procedures and policies that drive results and the bottom line.

• Possess the art of successfully managing the team virtually, given that the pandemic has kept us to work from homes right now.

• Demonstrated ability to be a quick learner

• Should know how to motivate and lead the team to build skills on new Adobe Solutions

• Ability to compile sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations that are digestible for the entire company

• Willingness to work across shifts. • Advanced knowledge of Sales Operations, Technology used in Digital sales

• Thought leadership on Sales, Customer Success and Subscription management • Post Graduate with over 10 years of experience in Field Sales and/or Digital Sales

• Proven ability to effectively manage people effectively, hire and train, coach new sales team members

• Proven ability to develop a communicate and present to management on new ideas, proposals and feedback to move the business forward