COMPLETE Customer Success Manager Education Sales - Munich

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Adobe Education Digital Media CSM, Munich - Germany

We are looking for an Enterprise Customer Success Manager (CSM) who will lead a portfolio of customers, in Higher Education directly with universities or schools and IT consortia and serve as a central point of contact for customers during the entire life cycle of their usage of Adobe solutions. In this role, you will work across best-in-class Creative and Document Cloud solutions with our education customers in Germany, Switzerland, and Austria.

Our Digital Media solutions help customers build highly compelling content and deliver it across diverse media and devices through Creative & Document Cloud. As a facilitator and advocate, our CSMs ensure that customers achieve their strategic business goals and realize value from their Adobe products, ultimately translating into renewal and upsell of the client’s subscription. Building and maintaining positive relationships with multiple contacts within the assigned customers, including executive academic and IT roles is also key!

You are going to drive adoption and utilization across your customer base, working closely with our sales and solution consultants to help drive renewals to successful completion. The successful candidate would visit customers onsite once or twice per quarter.

What you’ll get to do

• Lead, handle, and participate in activities that drive product adoption, active use, Adobe awareness, and customer happiness.
• Understand and assess customer requirements, level of adoption, and corporate structure.
• Evangelize Adobe products/technology to excite and encourage customers to push the boundaries of creativity.
• Develop and maintain a trusted advisor relationship with customer executive sponsors such that all activities are closely aligned with the customer's business strategy, allowing the full potential of their Adobe Solution to be realized.
• Establish and lead all aspects of adoption, training, and usage/development of standard methodologies to continually drive incremental value and return on the customer's investment.
• Identify and grow opportunities and collaborate with sales teams to ensure growth attainment.
• Drive regular governance with customers to report on critical metrics, raise awareness of Adobe news/events. Share results & meaningful items with cross-functional partners.
• Collaborate with and demonstrate other teams/resources internally to bring in our product specialists to meet the needs of customers.

What do you need to be successful in your new job?

Experience in and/or enthusiasm for Post-Sales-Account-Management for subscription-based Solutions. Ability in establishing trustworthy relationships at end-user and senior decision-maker level within organizations.

Convinced about Digital Literacy, you will help schools and universities having students prepared for success in the modern workplace with increased employability and proven active content creators’ skills.

Passion for our products, including Adobe Creative Cloud, Document Cloud, Sign, Adobe Express, Adobe Stock, Adobe 3D and video software solutions.

You are highly self-managed, responsive, with the passion to serve the customer.

A strong desire to invest in your own professional and personal development, whereby you'll take ownership over acquiring additional skills and knowledge beyond that required by the organization and day-to-day demands of the role.

Communicates clearly, whether verbally, in writing, or when delivering a presentation. Exercises good judgement in delivering communications by considering the situational context and intended audience.

Organization skills and a structured working approach, ability to deal with several different activities in parallel.

Ability to influence and drive issue resolution with cross-functional teams in a matrix organization.

Business proficiency in German and English.

Why Adobe?

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists (http://www.adobe.com/careers/awards.html). You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In (http://www.youtube.com/watch?v=hmL6uQZhYhw&list=UUlDSu3-Y4-BfI08784K-P4g&feature=share&index=1) approach where ongoing feedback flows freely.

If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog (http://blogs.adobe.com/adobelife/) and explore the meaningful benefits (http://benefits.adobe.com/) we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

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