COMPLETE Support Operations, Revenue Analyst - Lehi

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

 

This Opportunity

Adobe has a world-class support organization to create the best-in-breed support experiences across Adobe’s Creative and Document Clouds. Our Adobe Support Plan supports these experiences with services that drive long-term customer success. Our team is re-inventing how these offerings come together as a single source of truth for Adobe customers, and we are looking for a Business Analyst to help build and maintain our reporting infrastructure and analyze financial details.

What you'll do

• Manage multiple diverse data streams to surface insights into the sales performance of the Support Plans.
• Develop and maintain data visualizations of business across multiple financial metrics
• Deeply understand, document, analyze, and synthesize the Support Plan business data and create compelling business cases to evolve the Adobe Support Plans.
• Collaborate with leadership, customer support, finance, and sales on the execution and delivery of new visualizations
• Deliver results through others by providing them context and support to meet their objectives

What is needed for success

• 3-5 years of full-time work experience
• Strong analytical, organizational, and problem-solving skills to be able to coordinate complicated projects
• Experience with data systems like MSSQL, SFDC, Databricks, and visualization packages like PowerBI and Tableau
• Knowledge of Financial Metrics like ASV, ARR, COGS, and Margin with proven expertise in crafting business and financial models
• Ability to manage in an environment of ambiguity with diverse partners
• Consistent track record in independently driving initiatives end-to-end
• Articulate and persuasive while able to listen and incorporate the perspectives of others

Preferred

• A College degree or equivalent experience required
• Experience in Sales Operations with a passion for customer success
• An orientation for execution with a strong process and metrics focus
• Strong verbal, presentation, and written communication skills as you'll be interacting across product, finance, marketing, and support leaders at various levels

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $94,900 -- $181,500 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.