COMPLETE Technical Duty Officer - Lehi

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

 

The Opportunity

We are looking for an individual with a strong incident and problem management background to join the Adobe Incident Management (AIM) team. This individual should be self-motivated, detail oriented, and curious, always looking to dig deeper and ask the uncomfortable questions in pursuit of improving reliability and the customer experience.

What You’ll Do

Work across Adobe product and operations teams to facilitate and lead incident response, ensuring that incidents are resolved quickly, communicated effectively, and cross-team coordination is successful.

Break down complicated issues into core concepts and insights and communicate them to a wide variety of individuals, including engineering, support, operations, and product teams.

Identify and classify problems and their root causes, supporting timely resolution to prevent recurring incidents in accordance with established process.

Provide recommendations for improvement to services with the purpose of increased availability, improved service levels, and improved customer experience by reducing the number of operational issues.

Look for opportunities to apply best practices to improve reliability.

Operate, maintain, and enhance incident management systems and tools.

Work an alternating shift schedule.

Participate in an on-call rotation.

What You Need to Succeed

BS degree in IT, computer science, or a related technical field is preferred or 4+ years of experience in incident and problem management or equivalent practical experience.

Excellent information management practices, such as detailed documentation, usage of wikis, and other collaboration tools.

Advanced written and verbal communication skills, demonstrating the ability to effectively break down complex issues into simple concepts to both technical and non-technical audiences.

Ability to multitask in high-pressure situations.

Curiosity with a willingness to dive deeper, ask difficult questions, and pursue all paths of investigation.

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $64,800 -- $131,400 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.